Exetel customer help forum

Thanks! PM sent.

Hi Guys, We will be moving to our new place on the 20th of April. So we have to either terminate/resign or relocate our connection . We are currently on AZ-A plan which I found quite fitting for our use and we would like to remain on that plan if possible. I had a look at relocation/change options b...

Hi Guys, Just realised I got charged for the 28/07 to 28/08 period on my old plan AZ-1Tb and a prorata July fee on the new plan AZ-A after relocation. I feel it is a mistake made by the system. Can someone look into it for me please? Thanks! Regards Michael 0731623946 date acc invoice amount 2013-07...

Thanks guys, my connection is up and running!

Thanks Kavinda, that would be really nice.

We are heavy web-addicts and already showing withdrawal syndrome. :O~

Yeah that's fine and booked in.

So the tech visit can connect my ADSL on the day? Not really sure what's going on right now.

Regards
Michael

Thanks guys.

Any ETA for completion or possibility to expedite the connection at this point?

Regards
Michael

Hi guys, got one txt msg from Telstra as follows,

From Telstra, re Case 148959053 for Service 1613643427, Please call Optus about a Telstra Appt for the 30/07/13 8am to 12pm, thank you

What number do I have to call?

Thanks guys. Talked to the tech last night. It seems like your system really screwed me this time. Our landline is still under Telstra 2 weeks after my application and God knows how much longer it will take for my connection to become active. What bothers me is that all the provisioning and technici...

Hi guys, I am not getting sync at my new place after relocation. In the members area it says cutover completed on the 22th. The status page says scheduled for 25th. I called today after getting no sync last night the guy said tonight before 7 pm it will be done. So far none of the information I got ...

Hi guys, It is the end of our lease and the owner is moving back so we had to move again. We are currently on AZ-1Tb(with telephone) plan/no contract. I had a look in the member's facility but didn't find an easy "relocate service" option. Just want to confirm a few things first before we decide wha...

Thanks udara!

I am power cycling the modem now.

I can see a successful ntp request in my modem log at around the time you reset the port for us, but LCP
went down again soon after.

Hopefully port reset will resolve my issue.

Cheers

Hi guys, our modem lost sync since 2 hours ago. I have tried power cycle, rebooting the modem, changing between pppoa and pppoe but still no luck. Can someone have a look for us please? Cheers

0731623946

Oh it's back on.

Hi just want to inform you guys that optus ADSL 2 seems to be down too, not sure if it's related to the Telstra outage here but weather is awful outside. I am on the toowong exchange. Cheers