Search found 92 matches

by Godde
Tue Apr 01, 2014 1:59 pm
Forum: Invoicing & billing
Topic: relocation questions
Replies: 2
Views: 2094

Re: relocation questions

Thanks! PM sent.
by Godde
Tue Apr 01, 2014 11:52 am
Forum: Invoicing & billing
Topic: relocation questions
Replies: 2
Views: 2094

relocation questions

Hi Guys, We will be moving to our new place on the 20th of April. So we have to either terminate/resign or relocate our connection . We are currently on AZ-A plan which I found quite fitting for our use and we would like to remain on that plan if possible. I had a look at relocation/change options b...
by Godde
Thu Aug 01, 2013 4:58 pm
Forum: Invoicing & billing
Topic: got charged for old account after relocation
Replies: 1
Views: 2995

got charged for old account after relocation

Hi Guys, Just realised I got charged for the 28/07 to 28/08 period on my old plan AZ-1Tb and a prorata July fee on the new plan AZ-A after relocation. I feel it is a mistake made by the system. Can someone look into it for me please? Thanks! Regards Michael 0731623946 date acc invoice amount 2013-07...
by Godde
Tue Jul 30, 2013 9:58 am
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36173

Re: no sync

Thanks guys, my connection is up and running!
by Godde
Mon Jul 29, 2013 10:50 am
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36173

Re: no sync

Thanks Kavinda, that would be really nice.

We are heavy web-addicts and already showing withdrawal syndrome. :O~
by Godde
Mon Jul 29, 2013 10:10 am
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36173

Re: no sync

Yeah that's fine and booked in.

So the tech visit can connect my ADSL on the day? Not really sure what's going on right now.

Regards
Michael
by Godde
Mon Jul 29, 2013 9:20 am
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36173

Re: no sync

Thanks guys.

Any ETA for completion or possibility to expedite the connection at this point?

Regards
Michael
by Godde
Sat Jul 27, 2013 2:10 pm
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36173

Re: no sync

Hi guys, got one txt msg from Telstra as follows,

From Telstra, re Case 148959053 for Service 1613643427, Please call Optus about a Telstra Appt for the 30/07/13 8am to 12pm, thank you

What number do I have to call?
by Godde
Sat Jul 27, 2013 10:14 am
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36173

Re: no sync

Thanks guys. Talked to the tech last night. It seems like your system really screwed me this time. Our landline is still under Telstra 2 weeks after my application and God knows how much longer it will take for my connection to become active. What bothers me is that all the provisioning and technici...
by Godde
Fri Jul 26, 2013 7:13 pm
Forum: ADSL connections
Topic: no sync
Replies: 11
Views: 36173

no sync

Hi guys, I am not getting sync at my new place after relocation. In the members area it says cutover completed on the 22th. The status page says scheduled for 25th. I called today after getting no sync last night the guy said tonight before 7 pm it will be done. So far none of the information I got ...
by Godde
Wed Jun 26, 2013 4:42 pm
Forum: Invoicing & billing
Topic: Another relocation
Replies: 1
Views: 1412

Another relocation

Hi guys, It is the end of our lease and the owner is moving back so we had to move again. We are currently on AZ-1Tb(with telephone) plan/no contract. I had a look in the member's facility but didn't find an easy "relocate service" option. Just want to confirm a few things first before we decide wha...
by Godde
Tue Apr 30, 2013 10:56 pm
Forum: ADSL connections
Topic: lost sync 2 hours ago
Replies: 2
Views: 6199

Re: lost sync 2 hours ago

Thanks udara!

I am power cycling the modem now.

I can see a successful ntp request in my modem log at around the time you reset the port for us, but LCP
went down again soon after.

Hopefully port reset will resolve my issue.

Cheers
by Godde
Tue Apr 30, 2013 9:54 pm
Forum: ADSL connections
Topic: lost sync 2 hours ago
Replies: 2
Views: 6199

lost sync 2 hours ago

Hi guys, our modem lost sync since 2 hours ago. I have tried power cycle, rebooting the modem, changing between pppoa and pppoe but still no luck. Can someone have a look for us please? Cheers

0731623946
by Godde
Sun Jan 27, 2013 9:28 pm
Forum: ADSL connections
Topic: optus adsl2 connection in QLD down since 7.30pm
Replies: 2
Views: 1306

optus adsl2 connection in QLD down since 7.30pm

Hi just want to inform you guys that optus ADSL 2 seems to be down too, not sure if it's related to the Telstra outage here but weather is awful outside. I am on the toowong exchange. Cheers