Search found 235 matches

by lasithah
Fri Mar 03, 2017 10:31 am
Forum: Archived threads
Topic: Unplanned Outage-Corporate & SMB VoIP services - Nationwide
Replies: 6
Views: 1171

Unplanned Outage-Corporate & SMB VoIP services - Nationwide

Event Notification Locations Affected : Nationwide Event Start Time : 02-03-2017 10:00 AM AEDT Products Impacted : Some Corporate VoIP services Impact : Incoming calls through one of our suppliers are affected. ETR : No ETR Root cause is still being investigated. Exetel apologizes for any inconvenie...
by lasithah
Wed Dec 14, 2016 10:49 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Telstra - VIC
Replies: 3
Views: 505

Re: Unplanned Corporate Data Outage - Telstra - VIC

This Has been restored
by lasithah
Mon Aug 22, 2016 7:57 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - VIC
Replies: 2
Views: 348

Re: Unplanned Corporate Data Outage - VIC

Update

All services have been restored
by lasithah
Mon Aug 22, 2016 2:44 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - VIC
Replies: 2
Views: 348

Re: Unplanned Corporate Data Outage - VIC

Update

A fibre break detected by the engineers and field technicians are engaged and working on restoration process.
by lasithah
Tue Jun 07, 2016 8:57 am
Forum: Archived threads
Topic: Emergency Maintenance work NSW
Replies: 1
Views: 490

Re: Emergency Maintenance work NSW

Update

A software configuration was performed to resolve the problem and the services appear stable after the change.
by lasithah
Mon Jun 06, 2016 1:39 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - NSW
Replies: 1
Views: 278

Re: Unplanned Outage - Corporate Data services - NSW

Update

Exetel will be conducting a hardware maintenance between 00:00:00 07/06/2016 & 00:00:00 07/06/2016 to mitigate this issue. Updates will be provided via https://forum.exetel.com.au/viewtopic.p ... 29#p318129
by lasithah
Mon Jun 06, 2016 1:36 pm
Forum: Archived threads
Topic: Emergency Maintenance work NSW
Replies: 1
Views: 490

Emergency Maintenance work NSW

Event Notification Exetel will be conducting a hardware maintenance work between 00:00 07/06/2016 & 00:00 07/06/2016 and services will experience an outage of up to 20-30 mins during the change window Some services connected via suppliers Telstra and AAPT will be affected Start : 00:00 07/06/2016 E...
by lasithah
Mon Jun 06, 2016 9:54 am
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - NSW
Replies: 1
Views: 278

Unplanned Outage - Corporate Data services - NSW

Event Notification
We are experiencing an unplanned outage in Corporate Data services in NSW

Supplier: Telstra

Additional Information: Some services will experience degraded service

Root cause: Still being investigated.

Number of Services Impacted: Unknown

ETR: NO ETR
by lasithah
Mon Mar 07, 2016 8:03 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - Victoria
Replies: 7
Views: 566

Re: Unplanned Outage - Corporate Data services - Victoria

Update

Fibre Crew has commenced splicing, most services are restored.
by lasithah
Mon Mar 07, 2016 7:06 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - Victoria
Replies: 7
Views: 566

Re: Unplanned Outage - Corporate Data services - Victoria

Update

Estimated Time To Restoration: 20:30 hrs
by lasithah
Mon Mar 07, 2016 3:49 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - Victoria
Replies: 7
Views: 566

Re: Unplanned Outage - Corporate Data services - Victoria

Update

Fibre Crew has commenced on site preparation to repair

No ETR
by lasithah
Mon Mar 07, 2016 12:05 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - Victoria
Replies: 7
Views: 566

Unplanned Outage - Corporate Data services - Victoria

We are experiencing a multiple Service disruption on services in Victoria.

Start time: 07/03/2016 11:39
ETR: Not Known
Root cause: Transmission link failure
Number of services: not known

Our supplier engineers are investigating this and Exetel apologizes for any inconvenience caused.
by lasithah
Wed Mar 02, 2016 7:02 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - Bunbury WA
Replies: 5
Views: 679

Re: Unplanned Outage - Corporate Data services - Bunbury WA

This Outage has been resolved.
Additional Information: 3rd Party inter-Capital Transmission Link fault due to fibre break, fibre repair work completed restoring Transmission link and services.
Restored: 17:05 AEDT 02/03/2016
by lasithah
Tue Mar 01, 2016 9:17 pm
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data services - Bunbury WA
Replies: 5
Views: 679

Unplanned Outage - Corporate Data services - Bunbury WA

Location Affected: Bunbury, WA Event Start Time: 19:10 01/03/2016 AEST Products Impacted: Corporate data services Additional Information: SDH Transmission link fault from Katanning To Bunbury, WA. AAPT Network engineers are currently investigating the issue and will provide further updates once it b...
by lasithah
Sat Feb 20, 2016 9:28 am
Forum: Archived threads
Topic: Unplanned Outage - Corporate Data - Telstra- WA
Replies: 2
Views: 335

Re: Unplanned Outage - Corporate Data - Telstra- WA - Restor

Update

Our Supplier advises that the outage was resolved around 1.5.3am Western Standard Time after isolating the problem.

Root Cause: Failed Multi Service Edge device.