Search found 25 matches

by brianh
Fri Sep 16, 2011 8:48 pm
Forum: Invoicing & billing
Topic: Data Usage on BB55 plan
Replies: 4
Views: 1545

Re: Data Usage on BB55 plan

Cheers.....

I thought I posted that I had updated the APN, but it isn't showing - could be medicinally induced amnesia... :oops:

For the record, I have updated the APN......
by brianh
Fri Sep 16, 2011 8:43 pm
Forum: Mobile services
Topic: Value Added services and Service Access
Replies: 10
Views: 1643

Re: Value Added services and Service Access

ShaminG wrote:
Then YES, please combine into one customer account.
This will be followed up via Ticket ID: 4438007. You will be notified once the request has been completed.
Thank you, this is appreciated.


Looks as if the Set-up procedure has also been sorted, thanks for the assistance with that also.
by brianh
Fri Sep 16, 2011 8:40 pm
Forum: Mobile services
Topic: APN for Exetel mobile services using the Optus network
Replies: 74
Views: 42222

Re: APN for Exetel mobile services using the Optus network

That's all listed under Tethering.... Why would I look there, if I'm not tethering? In addition, there are four "flavours" listed, without any clarification of what they're used for....And apart from that, they are NOT listed under APN, where I would expect to find them. I think it needs to be set o...
by brianh
Fri Sep 16, 2011 7:31 pm
Forum: Mobile services
Topic: Blackberry Setup Procedure
Replies: 1
Views: 5406

Blackberry Setup Procedure

I hope this could be made a "sticky", or added to the Wiki - failing that, hopefully it will be incorporated into the information provided to customers, to avoid any confusion. I have re-worded my earlier effort to try to make it a bit clearer. Feedback welcome. Following is a set up procedure for E...
by brianh
Fri Sep 16, 2011 5:08 pm
Forum: Mobile services
Topic: Value Added services and Service Access
Replies: 10
Views: 1643

Re: Value Added services and Service Access

Then YES, please combine into one customer account.

I have also set APN to BLACKBERRY.


If I add my set-up procedure in a separate post, could it be made a sticky, or added to the wiki??


As it is, it is likely to get buried & no-one will even know to look for it....
by brianh
Fri Sep 16, 2011 5:00 pm
Forum: Mobile services
Topic: Value Added services and Service Access
Replies: 10
Views: 1643

Re: Value Added services and Service Access

Thanks, This is now showing in the Member Facility. I will digest the Voicemail info before I attempt to venture there. This is due to BB55 setup on different customer ID. If required, we can merge all into one customer account. If I merge into one account, do I lose the ability to log in to each se...
by brianh
Fri Sep 16, 2011 4:51 pm
Forum: Mobile services
Topic: APN for Exetel mobile services using the Optus network
Replies: 74
Views: 42222

Re: APN for Exetel mobile services using the Optus network

Blackberry Plans must use 'BLACKBERRY' (informed as of today by ShaminG)

Please update original post...... AND edit the Optus Wiki to reflect the new information.....
by brianh
Fri Sep 16, 2011 4:47 pm
Forum: Invoicing & billing
Topic: Data Usage on BB55 plan
Replies: 4
Views: 1545

Re: Data Usage on BB55 plan

............This is a Blackberry plan - I have the APN set, as advised, to INTERNET. .................... Correct APN for your plan is 'BLACKBERRY', make sure you change the APN to this ASAP. Once done please update me via the thread, so I can review the charges and reply you via the ticket #443800...
by brianh
Fri Sep 16, 2011 2:37 pm
Forum: Mobile services
Topic: Unlimited Data when accessing Social Networking Sites
Replies: 5
Views: 1357

Re: Unlimited Data when accessing Social Networking Sites

However...... while Blackberry (BB) Plans are excluded from the above list, they are supposed to have unlimited data on *any* web site (accessed through the correct APN of course), not just the mobile versions of the sites listed above, as the data is supplied through the BIS (Blackberry Internet Se...
by brianh
Fri Sep 16, 2011 2:17 pm
Forum: Mobile services
Topic: Value Added services and Service Access
Replies: 10
Views: 1643

Re: Value Added services and Service Access

Thanks,

I have managed to find 1) b).

I will wait to hear about the rest,

Regards,
Brian
by brianh
Fri Sep 16, 2011 11:44 am
Forum: Mobile services
Topic: Value Added services and Service Access
Replies: 10
Views: 1643

Value Added services and Service Access

Several questions.... 1) I have a BB55 plan provisioned early this week but am unable to set up value added services (e.g. voice mail), there appears to be a modification request pending but it is taking a long time.... a) How long is this expected to take? b) Where can I vew any fees/charges for th...
by brianh
Fri Sep 16, 2011 11:36 am
Forum: Invoicing & billing
Topic: Data Usage on BB55 plan
Replies: 4
Views: 1545

Data Usage on BB55 plan

I have also submitted this as a query via the messag facility on the Member's Facilities web pages (Ticket #4438007). My BB55 plan shows data usage charges as excess data usage. This is a Blackberry plan - I have the APN set, as advised, to INTERNET. No data outside this APN was accessed at the date...
by brianh
Fri Sep 16, 2011 5:56 am
Forum: Invoicing & billing
Topic: Why am I being interim billed on Z39 mobile plan?
Replies: 14
Views: 4105

Re: Why am I being interim billed on Z39 mobile plan?

Email received, thanks for your prompt attention.
by brianh
Thu Sep 15, 2011 6:23 pm
Forum: Invoicing & billing
Topic: Why am I being interim billed on Z39 mobile plan?
Replies: 14
Views: 4105

Re: Why am I being interim billed on Z39 mobile plan?

I have also received notice that I will be Interim Billed $100 tomorrow on a BB55 plan that was only completely provisioned on Monday. Not sure how or why that works....and this doesn't create a good impression, especially after my recent experiences..... I have not received any reply from billing d...