Search found 52 matches

by mycle
Tue Jul 02, 2013 4:13 pm
Forum: Telephone issues
Topic: Relocation woes
Replies: 13
Views: 5319

Re: Relocation woes

Are the daily sms messages stating yet again that I have no service and nothing will be done until the 19/7 some sort of punishment for questioning the process?
by mycle
Mon Jul 01, 2013 10:22 pm
Forum: Telephone issues
Topic: Relocation woes
Replies: 13
Views: 5319

Re: Relocation woes

After a thoroughly pointless phone call from steve which just restated everything all over again I have informed the TIO - this is not good enough.
by mycle
Mon Jul 01, 2013 9:29 pm
Forum: Telephone issues
Topic: Relocation woes
Replies: 13
Views: 5319

Re: Relocation woes

Hi, Kindly note that I have asked these questions through email, phone and this forum and have yet to receive a satisfactory answer to most of my questions. I just received another sms stating I should get in contact after the 19/7 if it is not working. How is this satisfactory for a process that is...
by mycle
Mon Jul 01, 2013 4:33 pm
Forum: Telephone issues
Topic: Relocation woes
Replies: 13
Views: 5319

Re: Relocation woes

I'd love to give exetel the benefit of the doubt and have done so for the past 8+ years but this is getting painful. I was told by tech support on the phone that nothing could be done on the weekend due to provisioning and optus not being around. Today provisioning take over 5 hours to decide the em...
by mycle
Sat Jun 29, 2013 1:21 pm
Forum: Telephone issues
Topic: Relocation woes
Replies: 13
Views: 5319

Re: Relocation woes

So now optus say 3 more weeks. Nobody on the phone can tell me how i go about cancelling this farce of a relocation. So much for loyalty - get me off this ship.
by mycle
Fri Jun 28, 2013 10:43 am
Forum: Telephone issues
Topic: Relocation woes
Replies: 13
Views: 5319

Relocation woes

Who is responsible for relocations? Is it provisioning or tech support? Tech support say provisioning, provisioning say tech support and I've been bouncing around listening to hold music for half an hour trying to sort it out. Relocation was promised in 8-10 days. Telstra technician came on day 12 a...
by mycle
Thu May 10, 2012 5:48 pm
Forum: Member facilities & usage meter
Topic: Mobile plan change fees
Replies: 4
Views: 1576

Mobile plan change fees

Why is it that for one of my mobile services it costs $25 to downgrade the service and $0 to upgrade while the other one costs $50 to downgrade and $25 to upgrade?

Seems to be cheaper to churn away with a $2 sim, then churn back.

Mycle.
by mycle
Fri Mar 02, 2012 11:49 pm
Forum: ADSL connections
Topic: Websites innaccesible tonight?
Replies: 2
Views: 301

Re: Websites innaccesible tonight?

Just want to see if anyone else is unable to contact popular websites like penny-arcade, twitch.tv and the like tonight, since I seem to be able to reach some sites and not others Im thinking a netsplit has occured. I am curious though if its just me. There seems to be quite a few sites which load ...
by mycle
Thu Jun 02, 2011 4:49 pm
Forum: Other
Topic: VPN via exetel
Replies: 7
Views: 2694

Re: VPN via exetel

I know I had trouble with VPN when my Netgear router was identifying VPN traffic as an attempted DDOS and so was dropping most of the packets. Once I turned off DDOS protection everything ran smoothly.

Don't know if that applies in this situation though.

Mycle.
by mycle
Mon Feb 28, 2011 11:16 am
Forum: Products & services
Topic: New 'Standard' Wireless Broadband Plans
Replies: 16
Views: 10460

Re: New 'Standard' Wireless Broadband Plans

Presumably optus have disabled the ability to use an iPhone as a modem on these plans as well?
by mycle
Fri Feb 18, 2011 10:12 am
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 48997

Re: The Exetel 6-year club

From March 1st 2011 a $5.00 discount on plan charges per month will be applied to all customers who joined Exetel before 31st December 2004. Customers who already receive a Pioneer Discount will not receive this $5.00 discount I've noticed a for a few members that their initial connection date was ...
by mycle
Wed Feb 09, 2011 12:00 am
Forum: HSPA connections
Topic: Tethering iPhone With Exetel
Replies: 64
Views: 26234

Re: Tethering iPhone With Exetel

Yep, mine's no longer working. Telstra is looking good right now.
by mycle
Thu Dec 23, 2010 2:55 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 48387

Re: New Bundled ADSL/Wire Line/Mobile Plans

Thanks Paul, looks like it's sorted now.
by mycle
Wed Dec 22, 2010 10:17 am
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 48387

Re: New Bundled ADSL/Wire Line/Mobile Plans

the story so far: - Applied for a change to Special2 through the Members Facilities. Also applied for Cap19 for my wife's phone. - Got confirmation email for the mobile portion as an HSPA plan 'CAP-SPECIAL 2' and Cap19 for my wife. - Sent email wondering why there was no confirmation of the ADSL por...
by mycle
Wed Dec 22, 2010 9:42 am
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 48387

Re: New Bundled ADSL/Wire Line/Mobile Plans

Whatever these plans are meant to be, they're not much use if you can't sign up and the people on the provisioning email box don't know what's going on or just don't bother to answer emails. Currently on the phone to 'provisioning' having given up on the recommended email option and getting yet anot...