Search found 33 matches

by ruzkyz
Mon May 18, 2015 8:07 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Victoria
Replies: 4
Views: 492

Re: Unplanned Corporate Data Outage - Victoria

Update:

Currently the Fibre technicians are working at the site to restore the damaged fibre.

No ETR available at this stage.

Exetel apologizes for any inconvenience this may cause.
by ruzkyz
Thu Jun 19, 2014 5:09 pm
Forum: Archived threads
Topic: Unplanned Data Outage - NSW
Replies: 3
Views: 532

Re: Unplanned Data Outage - NSW - Restored

Update

This outage has been restored at 2.15 p.m.

Root cause has been determined to be a hardware issue and the faulty hardware has been replaced

Apologies for the inconvenience caused.
by ruzkyz
Thu Jun 19, 2014 12:11 pm
Forum: Archived threads
Topic: Unplanned Data Outage - NSW
Replies: 3
Views: 532

Re: Unplanned Data Outage - NSW

UPDATE

Our supplier is organizing a technician to the Data Centre to investigate further

ETR : 45 mints

Exetel apologizes for any inconvenience this may have caused.
by ruzkyz
Mon Nov 11, 2013 7:24 pm
Forum: Archived threads
Topic: Unplanned Data Service Outage - QLD
Replies: 1
Views: 870

Re: Unplanned Data Service Outage - QLD

Update

Please note that the issue is now resolved.
by ruzkyz
Wed Sep 04, 2013 7:24 pm
Forum: Archived threads
Topic: Unplanned Data outage
Replies: 9
Views: 1721

Re: Unplanned Data outage

Update

Our supplier advices that the outage has been restored.

Root cause

Hardware Device failure in the supplier core network
by ruzkyz
Tue Sep 03, 2013 9:15 pm
Forum: Archived threads
Topic: Unplanned Data outage
Replies: 9
Views: 1721

Re: Unplanned Data outage

UPDATE
Our supplier is still investigating the issue.

ETR:
No ETR
by ruzkyz
Thu Aug 22, 2013 12:46 pm
Forum: Archived threads
Topic: Unplanned outage - Some service in NSW with AAPT
Replies: 1
Views: 969

Re: Unplanned outage - Some service in NSW with AAPT

UPDATE
Outage status : Restored

Root Cause
Still being investigated

We do apologize for the inconvenience caused.
by ruzkyz
Thu Aug 22, 2013 11:17 am
Forum: Archived threads
Topic: Unplanned outage - Some service in NSW with AAPT
Replies: 1
Views: 969

Unplanned outage - Some service in NSW with AAPT

Event Notification

Location Affected: Some service in NSW with AAPT supplier

Event Start Time:22/08/13 10.55 A.M

Additional Information:

Most customers in the above mentioned area may experience no connectivity

Number of Services Impacted - Unknown

ETR

NO ETR
by ruzkyz
Mon Feb 04, 2013 11:25 am
Forum: Archived threads
Topic: Unplanned outage for coperate services NSW - AAPT
Replies: 1
Views: 484

Re: Unplanned outage for coperate services NSW - AAPT

UPDATE
=======

All the services are restored now. can see all the service coming up
by ruzkyz
Mon Feb 04, 2013 11:03 am
Forum: Archived threads
Topic: Unplanned outage for coperate services NSW - AAPT
Replies: 1
Views: 484

Unplanned outage for coperate services NSW - AAPT

Event
Unplanned outage for all cooperate services through AAPT in NSW

Impact
Cooperate services in NSW provided by AAPT


No ETR
by ruzkyz
Tue Jan 01, 2013 6:02 pm
Forum: Archived threads
Topic: Unplanned Outage TAS 27th DEC 2012
Replies: 2
Views: 666

Re: Unplanned Outage TAS 27th DEC 2012

All service in TAS has been restored...
by ruzkyz
Thu Dec 27, 2012 8:53 pm
Forum: Archived threads
Topic: Unplanned Outage TAS 27th DEC 2012
Replies: 2
Views: 666

Re: Unplanned Outage TAS 27th DEC 2012

UPDATE
=======

Supplier has identified the issue. claimed to be port failure at the node. No ETR at the moment
by ruzkyz
Wed Sep 05, 2012 2:26 pm
Forum: Archived threads
Topic: Unplanned outage in NSW - AAPT Corporate Services
Replies: 3
Views: 757

Re: Unplanned outage in NSW - AAPT Corporate Services

Hi All,

Supplier has applied a work around solution for the connection, Affected services restored.

Testing the services now.

Thank You
by ruzkyz
Sat Aug 04, 2012 12:18 pm
Forum: Archived threads
Topic: Unplanned outage in NSW - AAPT - Corporate Services
Replies: 1
Views: 440

Re: Unplanned outage in NSW - AAPT - Corporate Services

The unplanned outage has been resolved now.
by ruzkyz
Mon Jul 30, 2012 8:03 pm
Forum: ADSL connections
Topic: Modem Connected, No Internet
Replies: 10
Views: 2717

Re: Modem Connected, No Internet

Hi,

As per the conversation, the manual DNS and the flush worked. We have sent a email if your have further issue do not hesitate to contact Exetel,

Cheers :D