Search found 838 matches

by CLoSeR
Thu Mar 27, 2014 8:16 am
Forum: ADSL connections
Topic: Speeds severely dropping
Replies: 21
Views: 54524

Re: Speeds severely dropping

I've had a similar problem which was due to instability using ADSL2+ modulation and found that dropping to ADSL2 or ADSL1(G.DMT) modulation could stabilise the connection. What's the current sync rate your modem is reporting? It will drop a little if you take my advice however you might end up with ...
by CLoSeR
Tue Mar 25, 2014 2:58 pm
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 39544

Re: New website glitches

Hi CLoSeR, I will raise this to our developers and get a fix for it soon. Any update on this, the current situation will cause problems for all mobile broadband customers: 1. For example, so far this month I've received SMS and Email alerts about my usage exceeding 50% & 80% of quota levels, which ...
by CLoSeR
Mon Mar 24, 2014 11:36 am
Forum: Member facilities & usage meter
Topic: Change FORUM Password
Replies: 1
Views: 1523

Re: Change FORUM Password

Login to forum, click User Control Panel then Profile tab, Edit Account Settings.
by CLoSeR
Wed Mar 19, 2014 12:02 pm
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 39544

Re: New website glitches

Exetel, The monthly period for Mobile Broadband Customers has changed since the implementation of the new website and facilities. Currently it displays for 2014-02-28 till 2014-03-28 when it should actually be 2014-03-01 till 2014-03-31 and Monthly Progress of 19/31. Mobile Broadband customers are b...
by CLoSeR
Mon Mar 03, 2014 1:11 pm
Forum: HSPA connections
Topic: Unable to Connect - No APN configured on Exetel end
Replies: 4
Views: 24227

Re: Unable to Connect - No APN configured on Exetel end

Ok, after two calls this morning service has been restored.
by CLoSeR
Mon Mar 03, 2014 10:23 am
Forum: HSPA connections
Topic: Unable to Connect - No APN configured on Exetel end
Replies: 4
Views: 24227

Re: Unable to Connect - No APN configured on Exetel end

Monday morning, no internet all weekend. When will this be fixed?
by CLoSeR
Mon Mar 03, 2014 10:15 am
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 39544

Re: New website glitches

The new members area is simpler than the old one, so it should be easier to use. You're kidding right, Have you not read any of the posts in this thread? Below is a timeline of my journey with the new site. 13th Feb - Problems logging in to Members Facilities, Usage Data not working for Mobile Broa...
by CLoSeR
Sat Mar 01, 2014 12:02 pm
Forum: HSPA connections
Topic: Unable to Connect - No APN configured on Exetel end
Replies: 4
Views: 24227

Unable to Connect - No APN configured on Exetel end

I've been using Exetel's Mobile Broadband Service for the past month without issue however as of this morning I'm not able to connect, message received is Connected Terminated. Called and spoke with Exetel Support, they advised that there is no APN configured on their end which is why I cannot conne...
by CLoSeR
Fri Feb 28, 2014 3:32 pm
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 39544

Re: New website glitches

The Monthly Progress Bar has reset early and is reporting progress of day 1/28 for period (2014-02-28 to 2014-03-28), this is not right for Mobile Broadband customers which have quota allocated per calendar month different to ADSL accounts. The Quote Usage bar has not reset and is displaying usage f...
by CLoSeR
Fri Feb 21, 2014 1:57 pm
Forum: Archived threads
Topic: UNPLANNED Mobile Service Outage
Replies: 4
Views: 526

Re: UNPLANNED Mobile Service Outage

Which services are affected?

Mobile Telephony only or Mobile Broadband or both?
by CLoSeR
Fri Feb 21, 2014 7:43 am
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 39544

Re: New website glitches

Ok, so I have a ticket (Ref: 7596101) with Exetel for not being able to change Mobile broadband plans since the introduction of the new website. I've just received an updated after 2 days of no updates telling me it's fixed, it's still not actually fixed. Here is the problem. I am on an Exetel 3G X-...
by CLoSeR
Thu Feb 20, 2014 9:12 am
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 39544

Re: New website glitches

CoreyPlover wrote:Why have rotating images of staff and random "WHO IS <xyz>" names that don't match?
Good to hear I'm not the only one who noticed, I'm looking at a photo of Martin with floating text for Who is James?
by CLoSeR
Wed Feb 19, 2014 6:41 pm
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 39544

Re: New website glitches

Wow.. the User Facilities are really messed up. I'm following updates closely as I want to change my Mobile Broadband plan to the Small plan. Now previously the plans displayed when you click the option to change but there was no way to select a plan. I can see this has now been fixed, and I can sel...
by CLoSeR
Tue Feb 18, 2014 12:13 pm
Forum: Web site
Topic: New website glitches
Replies: 142
Views: 39544

Re: New website glitches

When will the ability to change plans for Mobile Broadband services be fixed?

Edit: The new site is not stable, sometimes I can login to member facilities without issue and other times I receive errors such as this: ["op",0,0,null,null,null]
by CLoSeR
Tue Feb 18, 2014 10:22 am
Forum: ADSL connections
Topic: The speed is too slow...
Replies: 11
Views: 38066

Re: The speed is too slow...

Hi, the download speed is too slow. My friends live 2 km from me, and they have download speed almost three times faster than I.. If your friends are 2km closer to the exchange then it would make sense for their speeds to be much faster than yours, ADSL download sync rates drop heavily with distanc...