Exetel customer help forum

Finally exetel arrange an telstra technician to inspect the site on this coming friday but I am wondering that will technician call me before he arrive or he will just turn up anytime within appointment time? Hi, Kindly note that the technician may turn up anytime during the time frame. Please let ...

Update

Our supplier advises that the outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Apologies for any inconvenience caused.

UPDATE

This service outage has been restored.

Exetel apologizes for any inconvenience this may have caused.

Hi

We have sent you an e-mail along with some tests, please complete them and forward us the results for further investigation.

Apologies for any inconvenience caused.

Your reference : 9176383

Regards,
Saad B

Hi,

I have sent you an e-mail along with some tests, please complete them and reply back with the results for further investigation.

Apologies for any inconvenience caused.

Your reference : 9140295

Regards,
Saad B

Hi,

Kindly note that our management and our suppliers management are aware of the issue. We will closely monitor and update you if there's an earlier date

Sincere apologies for any inconvenience caused.

Regards,
Saad Bafik

Update

This outage has now been resolved.

Apologies for any inconvenience caused.

Outage is still ongoing.

ETR : Our wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Update

Outage is still ongoing.

ETR: 05-05-2015 Close of Business

Exetel apologizes for any inconvenience this may have caused.

Update

Outage is still ongoing

ETR : No ETR

Exetel apologizes for any inconvenience this may have caused.

Update

Unfortunately we still don't have an ETR.

Exetel apologizes for any inconvenience this may have caused.

Update

This outage has now been resolved.

Apologies for any inconvenience caused.

Hi, Currently our service has been slow lately. It takes a while to load webpages, and downloads take way longer than usual. I did some speed tests, and this was the result: http://www.speedtest.net/result/4333160047.png Could this slow speed be because of the router? Or something at Exetel causing...

my service voip number was disconnected on Friday by exetel by mistake I have been told that it wont be put on the server till Monday if it is on the server can you sms me the password. when all this happened I was told I could divert to another number maybe this is not correct. It appears that the...

Hi, Thanks for looking into this for me. I really need this fixed so please ensure they are sending another technician to look at it. I've been chewing through my phone data just to get by. I have been away from the computer for the last couple of days but after trying to do some web browsing just ...