Search found 146 matches

by saadbafik
Sun Oct 18, 2015 8:54 pm
Forum: NBN and other Fibre Services
Topic: NBN down in 4101?
Replies: 14
Views: 2330

Re: NBN down in 4101?

Finally exetel arrange an telstra technician to inspect the site on this coming friday but I am wondering that will technician call me before he arrive or he will just turn up anytime within appointment time? Hi, Kindly note that the technician may turn up anytime during the time frame. Please let ...
by saadbafik
Thu Jul 16, 2015 6:39 pm
Forum: Archived threads
Topic: Unplanned Fibre Outage - CRANBOURNE, VIC - In Progress
Replies: 2
Views: 321

Re: Unplanned Fibre Outage - CRANBOURNE, VIC - In Progress

Update

Our supplier advises that the outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Apologies for any inconvenience caused.
by saadbafik
Mon Jul 13, 2015 7:37 pm
Forum: Archived threads
Topic: Re: Unplanned ADSL outage - COMO, NSW – In progress
Replies: 2
Views: 356

Re: Unplanned ADSL outage - COMO, NSW – Restored

UPDATE

This service outage has been restored.

Exetel apologizes for any inconvenience this may have caused.
by saadbafik
Fri Jun 12, 2015 2:34 am
Forum: NBN and other Fibre Services
Topic: WA Slow Speed High Ping 100/40 Every Night
Replies: 1
Views: 1148

Re: WA Slow Speed High Ping 100/40 Every Night

Hi

We have sent you an e-mail along with some tests, please complete them and forward us the results for further investigation.

Apologies for any inconvenience caused.

Your reference : 9176383

Regards,
Saad B
by saadbafik
Sat May 30, 2015 3:37 pm
Forum: ADSL connections
Topic: Poor download speeds
Replies: 8
Views: 1689

Re: Poor download speeds

Hi,

I have sent you an e-mail along with some tests, please complete them and reply back with the results for further investigation.

Apologies for any inconvenience caused.

Your reference : 9140295

Regards,
Saad B
by saadbafik
Sat May 23, 2015 2:49 pm
Forum: ADSL connections
Topic: Issues with Waverley exchange, Sydney?
Replies: 29
Views: 4755

Re: Issues with Waverley exchange, Sydney?

Hi,

Kindly note that our management and our suppliers management are aware of the issue. We will closely monitor and update you if there's an earlier date

Sincere apologies for any inconvenience caused.

Regards,
Saad Bafik
by saadbafik
Tue May 05, 2015 2:16 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - POINT COOK, VIC - In Progress
Replies: 1
Views: 208

Re: Unplanned ADSL outage - POINT COOK, VIC - Resolved

Update

This outage has now been resolved.

Apologies for any inconvenience caused.
by saadbafik
Tue May 05, 2015 2:04 pm
Forum: Archived threads
Topic: Unplanned Outage - KUNGHUR, NSW - In Progress
Replies: 7
Views: 457

Re: Unplanned Outage - KUNGHUR, NSW - In Progress

Outage is still ongoing.

ETR : Our wholesale supplier is unable to provide an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by saadbafik
Tue May 05, 2015 2:00 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Tuggerah, NSW – In progress
Replies: 5
Views: 446

Re: Unplanned ADSL outage - Tuggerah, NSW – In progress

Update

Outage is still ongoing.

ETR: 05-05-2015 Close of Business

Exetel apologizes for any inconvenience this may have caused.
by saadbafik
Tue May 05, 2015 1:57 pm
Forum: Archived threads
Topic: Unplanned ADSL outage -Carindale, QLD – In progress
Replies: 5
Views: 420

Re: Unplanned ADSL outage -Carindale, QLD – In progress

Update

Outage is still ongoing

ETR : No ETR

Exetel apologizes for any inconvenience this may have caused.
by saadbafik
Tue May 05, 2015 1:51 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Multiple Suburbs, QLD
Replies: 5
Views: 556

Re: Unplanned ADSL Outage - Multiple Suburbs, QLD

Update

Unfortunately we still don't have an ETR.

Exetel apologizes for any inconvenience this may have caused.
by saadbafik
Tue May 05, 2015 1:49 pm
Forum: Archived threads
Topic: Re: Unplanned ADSL outage - Thornlands, Qld – In progress
Replies: 2
Views: 211

Re: Unplanned ADSL outage - Thornlands, Qld – Resolved

Update

This outage has now been resolved.

Apologies for any inconvenience caused.
by saadbafik
Sun May 03, 2015 4:46 pm
Forum: ADSL connections
Topic: Very Slow Internet
Replies: 6
Views: 1742

Re: Very Slow Internet

Hi, Currently our service has been slow lately. It takes a while to load webpages, and downloads take way longer than usual. I did some speed tests, and this was the result: http://www.speedtest.net/result/4333160047.png Could this slow speed be because of the router? Or something at Exetel causing...
by saadbafik
Sun May 03, 2015 4:16 pm
Forum: VOIP
Topic: voip disconected
Replies: 26
Views: 4789

Re: voip disconected

my service voip number was disconnected on Friday by exetel by mistake I have been told that it wont be put on the server till Monday if it is on the server can you sms me the password. when all this happened I was told I could divert to another number maybe this is not correct. It appears that the...
by saadbafik
Sun May 03, 2015 3:47 pm
Forum: ADSL connections
Topic: No dial tone and constant dropouts
Replies: 52
Views: 7888

Re: No dial tone and constant dropouts

Hi, Thanks for looking into this for me. I really need this fixed so please ensure they are sending another technician to look at it. I've been chewing through my phone data just to get by. I have been away from the computer for the last couple of days but after trying to do some web browsing just ...