Search found 32 matches

by WilliamJ
Tue Apr 02, 2019 11:02 am
Forum: Archived threads
Topic: Unplanned VoIP outage on 1st April 14:20 AEDT
Replies: 0
Views: 366

Unplanned VoIP outage on 1st April 14:20 AEDT

Hi,

Exetel's Sip server had a unplanned outage from 14:20 to 14:28 on 1st April AEDT.

The root cause is still being investigated.

So far, we suspect that there was an attack which triggers a bug in the VoIP application.
by WilliamJ
Wed Mar 27, 2019 10:46 am
Forum: Archived threads
Topic: Unplanned UPABX outage
Replies: 1
Views: 378

Re: Unplanned UPABX outage

Hi,

The service has been restored.

It is caused by DDoS attack and some devices crashed.

We are planning to make changes to prevent such issue happening again.
by WilliamJ
Wed Mar 27, 2019 10:23 am
Forum: Archived threads
Topic: Unplanned UPABX outage
Replies: 1
Views: 378

Unplanned UPABX outage

Hi,

We are having an unplanned outage for some UPABX services.

Our network team is investigating the issue.

No ETA is provided.

We will provide the update every 30 minutes.
by WilliamJ
Tue Jan 08, 2019 5:00 pm
Forum: Archived threads
Topic: 220.233.0.1 and 220.233.0.2 will no longer capable of being a DNS resolver
Replies: 0
Views: 707

220.233.0.1 and 220.233.0.2 will no longer capable of being a DNS resolver

Hi All, We are switching off the DNS resolver function on 220.233.0.1 and 220.233.0.2. Any Exetel customers should use 220.233.0.3 and 220.233.0.4 as their DNS resolver. 220.233.0.1 DNS resolver feature has been switched off and 220.233.0.2 will be switched off next Monday (14/01/2019) Please note: ...
by WilliamJ
Wed May 23, 2018 8:59 am
Forum: Archived threads
Topic: Emergency Maintenance - free webhosting
Replies: 1
Views: 299

Re: Emergency Maintenance - free webhosting

The work has been completed
by WilliamJ
Tue May 22, 2018 4:34 pm
Forum: Archived threads
Topic: Emergency Maintenance - free webhosting
Replies: 1
Views: 299

Emergency Maintenance - free webhosting

There will be an emergency maintenance work for free web hosting service on May 23 betwwen 1 AM to 2AM AEST

The outage will be up to 5 minutes.

We apologise for any inconvenience.
by WilliamJ
Mon Mar 20, 2017 3:29 pm
Forum: Archived threads
Topic: Emergency Cloud PBX Maintenance 22nd March 2017 12AM-1AM
Replies: 1
Views: 565

Emergency Cloud PBX Maintenance 22nd March 2017 12AM-1AM

Exetel's will be performing Cloud PBX network maintenance on 22nd March 2017 between 12AM - 1AM AEDT During this scheduled maintenance window, no outage is expected. However due to the complex nature of the work, there is a slight chance an outage may occur for 5-10 minutes. Regards The Team at Exetel
by WilliamJ
Tue Jan 17, 2017 1:29 pm
Forum: Archived threads
Topic: Planned Server Maintenance from 03-01-2017 to 17-01-2017
Replies: 3
Views: 1850

Re: Planned Server Maintenance from 03-01-2017 to 17-01-2017

fax and sms services maintenance is postponed to 18/1/2017 12AM - 6AM
by WilliamJ
Tue Jan 17, 2017 1:11 pm
Forum: Archived threads
Topic: Planned Server Maintenance from 03-01-2017 to 17-01-2017
Replies: 3
Views: 1850

Re: Planned Server Maintenance from 03-01-2017 to 17-01-2017

Queensland DNS server upgrade has been postponed to 19/1/2017 12AM - 6AM
by WilliamJ
Wed Dec 28, 2016 2:48 pm
Forum: Archived threads
Topic: Planned Server Maintenance from 03-01-2017 to 17-01-2017
Replies: 3
Views: 1850

Planned Server Maintenance from 03-01-2017 to 17-01-2017

Dear Customer, Exetel will perform system maintenance on multiple services - detailed time below Date Time Affected Services Tue, 03-01-2017 12 AM - 6 AM Exetel forum Done Thu, 05-01-2017 12 AM - 6 AM speed test service Done Fri, 06-01-2017 12 AM - 6 AM webmail service Done Wed, 11-01-2017 12 AM - 6...
by WilliamJ
Wed Aug 24, 2016 3:22 pm
Forum: Archived threads
Topic: Planned QLD Maintenance 28th Aug 2016 4 AM - 6 AM AEST
Replies: 0
Views: 582

Planned QLD Maintenance 28th Aug 2016 4 AM - 6 AM AEST

Hi

Exetel's data-centre provider will be performing maintenance on 28th August 2016 between 4AM - 6AM AEST, QLD.

During this scheduled maintenance window, no outage is expected but due to the hazardous nature of the work, one may occur.

Regards

The Team at Exetel
by WilliamJ
Tue Jul 12, 2016 3:05 pm
Forum: Archived threads
Topic: Planned VoIP Maintenance 26 July 2016 11PM -27 July 6AM EST
Replies: 0
Views: 630

Planned VoIP Maintenance 26 July 2016 11PM -27 July 6AM EST

Dear Customers, Please note that one of our upstream carriers is planning maintenance work on their network 26th July 2016 11 PM - 27th July 2016 6 AM AEST. During this scheduled maintenance window, incoming calls will be unavailable for 25 minutes during the maintenance window in below states: Vict...
by WilliamJ
Tue Jun 21, 2016 9:56 am
Forum: Archived threads
Topic: Planned VoIP Maintenance 5 July 2016 11PM -6 July 6AM EST
Replies: 1
Views: 393

Planned VoIP Maintenance 5 July 2016 11PM -6 July 6AM EST

Dear Customers, Please note that one of our upstream carriers is planning maintenance work on their network 5th July 2016 11 PM - 6th July 2016 6 AM AEST. During this scheduled maintenance window, incoming calls will be unavailable for 25 minutes during the maintenance window in below states: Victor...