Exetel customer help forum

Hi,

Exetel's Sip server had a unplanned outage from 14:20 to 14:28 on 1st April AEDT.

The root cause is still being investigated.

So far, we suspect that there was an attack which triggers a bug in the VoIP application.

Hi,

The service has been restored.

It is caused by DDoS attack and some devices crashed.

We are planning to make changes to prevent such issue happening again.

Hi,

We are having an unplanned outage for some UPABX services.

Our network team is investigating the issue.

No ETA is provided.

We will provide the update every 30 minutes.

Hi All, We are switching off the DNS resolver function on 220.233.0.1 and 220.233.0.2. Any Exetel customers should use 220.233.0.3 and 220.233.0.4 as their DNS resolver. 220.233.0.1 DNS resolver feature has been switched off and 220.233.0.2 will be switched off next Monday (14/01/2019) Please note: ...

The work has been completed

There will be an emergency maintenance work for free web hosting service on May 23 betwwen 1 AM to 2AM AEST

The outage will be up to 5 minutes.

We apologise for any inconvenience.

Exetel's will be performing Cloud PBX network maintenance on 22nd March 2017 between 12AM - 1AM AEDT During this scheduled maintenance window, no outage is expected. However due to the complex nature of the work, there is a slight chance an outage may occur for 5-10 minutes. Regards The Team at Exetel

fax and sms services maintenance is postponed to 18/1/2017 12AM - 6AM

Queensland DNS server upgrade has been postponed to 19/1/2017 12AM - 6AM

Dear Customer, Exetel will perform system maintenance on multiple services - detailed time below Date Time Affected Services Tue, 03-01-2017 12 AM - 6 AM Exetel forum Done Thu, 05-01-2017 12 AM - 6 AM speed test service Done Fri, 06-01-2017 12 AM - 6 AM webmail service Done Wed, 11-01-2017 12 AM - 6...

Hi

Exetel's data-centre provider will be performing maintenance on 28th August 2016 between 4AM - 6AM AEST, QLD.

During this scheduled maintenance window, no outage is expected but due to the hazardous nature of the work, one may occur.

Regards

The Team at Exetel

This has been completed.

Dear Customers, Please note that one of our upstream carriers is planning maintenance work on their network 26th July 2016 11 PM - 27th July 2016 6 AM AEST. During this scheduled maintenance window, incoming calls will be unavailable for 25 minutes during the maintenance window in below states: Vict...

Dear Customers, Please note that one of our upstream carriers is planning maintenance work on their network 5th July 2016 11 PM - 6th July 2016 6 AM AEST. During this scheduled maintenance window, incoming calls will be unavailable for 25 minutes during the maintenance window in below states: Victor...

This has been completed.