Exetel customer help forum

Both Exetel's Smtp servers were blacklisted on a number of sites including Spamcop, according to Exetel the problem was fixed on Tuesday. A quick check shows still listed on 2 sites however may be false positives as I just ran test sent & received successfully

Well, I just received call from third customer to say his service was suspended earlier this morning!!!
Just checked his usage = less than 50% He is not happy
He has not received any messages advising of the error as of about 3 minutes ago

Have the affected customers been advised of this error?
If not they should be, I have already had 2 queries from my customers neither of whom were any where near their usage! Neither has received message advising that the first message was an error!

Ian S
There was a thread started by ShaminG with the title Billing changes In July 2014 on 12 June, it is still there with no responses look in the Admin/Invoice/Billing section.

bt

I have mine set to 1800, Billion 7404vgpx

No problem here in Regional NSW from a TW based connection

Wayne The OPx plans are on Optus infrastructure, you are currently on Telstra Wholesale infrastructure. You need to do a check to see if your exchange is enabled for Optus, the easiest way to do this is from the Exetel main website, try to order an Optus plan and put your phone number in the box, I ...

see

viewtopic.php?f=296&t=39723

popper

The link I provided is for AAPT ADSL2 only.

Telstra ADSL2 should be avaialble to most users, where in port are you? pm me if you want that kept private

Kindly note that Optus infrastructure is not available but Telstra ADSL2 and AAPT infrastructure are available. Please log in to your members area to apply for a plan change or contact residentialsales@exetel.com.au I do not believe AAPT infrastructure is activated in Port Macquarie. Check for your...

I am set to renew it for another twelve months

Why renew your contract?

Don't do anything and you just continue on a month to month basis and do not incurr a break fe if and when you move to NBN.

The 7800N does not have VoIP.

all the current Billion VoIP routers have a WAN port ie 7401VGPR3 one VoIP port wireless g, 7404VNPX, 2 voip ports wireless n and usb as is 7404VNOX

You might also look at the Fritz boxes

Tec9

If you still have access to your old modem you can copy the settings from that to the new one, go to Advanced/Configuration/System/BackupRestore on old modem save the fille to your desktop, go to the ame place on the new modem and restore the file.

shinryoku My undrstanding is that there is no change to the accounting of 13/1300 calls - they have always been charged at 30 cents per call, there is no change with the RVplans. Tip; Bo to the firms website and look for their international no, usually listed as +610xxxxxxx or try whitepages.com.au ...

Thanks for the clarification. Another question re VPx packs and I guess the international ones as well. If customer does not manually change his paln prior to 15 Apr what if any of the call usage generated under one or more of these packs will be taken into account when calculating the new RVx plan?