Search found 262 matches

by IanS
Thu Apr 18, 2019 6:24 pm
Forum: VOIP
Topic: Issue with divert to voicemail
Replies: 4
Views: 40

Re: Issue with divert to voicemail

Email reply sent
by IanS
Thu Apr 18, 2019 2:57 am
Forum: VOIP
Topic: Issue with divert to voicemail
Replies: 4
Views: 40

Re: Issue with divert to voicemail

PM sent
by IanS
Mon Apr 15, 2019 9:54 am
Forum: VOIP
Topic: Issue with divert to voicemail
Replies: 4
Views: 40

Issue with divert to voicemail

There seems to be an issue diverting to voicemail. Initially we had the divert time set to 40 seconds, but now all calls were being direct diverted to VM (phone doesn't ring). Change the time setting to 30 seconds & the phone rings, changed back to 40 seconds & calls direct diverted to VM. Same appl...
by IanS
Thu Apr 05, 2018 1:18 am
Forum: NBN and other Fibre Services
Topic: DSL Green light but no internet several hours
Replies: 3
Views: 853

Re: DSL Green light but no internet several hours

Currently experiencing an outage in Newcastle. Have power cycled router. Router is connected to node (DSL LED is on & router reporting line speeds of 107735/44199)

Router logs reporting "Jan 1 00:17:05 daemon err syslog: pppd:Couldn't get channel number: Transport endpoint is not connected"
by IanS
Fri Dec 15, 2017 10:03 am
Forum: NBN and other Fibre Services
Topic: Usage email notification??
Replies: 8
Views: 816

Re: Usage email notification??

Same here, 185% at 1:17am and 203% at 8:05am.

User facilities bar graph tells me 10.39GB

Man those Windows updates must be massive!
by IanS
Tue Nov 14, 2017 2:40 pm
Forum: VOIP
Topic: What type of cordless VoIP phone to use on NBN?
Replies: 2
Views: 881

Re: What type of cordless VoIP phone to use on NBN?

I've set up someone with a Siemen Gigaset 510ip. You can get extra handsets & chargers. They handle up to 4 VoIP services & 1 PSTN service & if you have multiple handsets, you can make/receive several concurrent calls They have an "Exetel" configuration in a drop down list, which takes the guesswork...
by IanS
Fri Mar 10, 2017 8:12 pm
Forum: ADSL connections
Topic: Need to cancel ADSL service
Replies: 2
Views: 1201

Re: Need to cancel ADSL service

Thanks Kavinda

I phoned up the other day & it's all sorted out


Regards
IanS
by IanS
Wed Mar 08, 2017 7:32 pm
Forum: ADSL connections
Topic: Need to cancel ADSL service
Replies: 2
Views: 1201

Need to cancel ADSL service

Hi I've been asked by a close friend, to cancel their VoIP & ADSL services. Through the user facilities, I've put in a cancellation request for their VoIP service, but can't find where to cancel their ADSL service. Can an Exetel rep PM me instructions? BTW I'm authorised to act on the friend's accou...
by IanS
Sun Mar 05, 2017 11:46 am
Forum: NBN and other Fibre Services
Topic: ADSL to FTTN time frame
Replies: 2
Views: 1178

ADSL to FTTN time frame

Hi

My FTTN was activated 2 weeks ago tomorrow, how long does it take to port a PSTN number from Telstra to Exetel VoIP?

Also my user facilities still lists my old ADSL service as being active. When is should it be removed?


IanS
by IanS
Sun Feb 26, 2017 10:45 am
Forum: Member facilities & usage meter
Topic: Follow up on ticket # 11062153
Replies: 3
Views: 1488

Re: Follow up on ticket # 11062153

Hi HimaJ, On the 1/2/17 my friends received a $21.20 credit for the overcharges, but the VP6 plan is still on their current invoice dated 14/02/17. Since the VP6 plan is discontinued, there's no means for the user to cancel it from the user facilities. Can you please cancel the plan from your end? R...
by IanS
Sat Jan 14, 2017 2:26 pm
Forum: Member facilities & usage meter
Topic: Follow up on ticket # 11062153
Replies: 3
Views: 1488

Follow up on ticket # 11062153

Just wondering if I could find out the status of the above ticket raised by friends at Coal Point NSW Initially they were on the RV5 VoIP plane with the VP6 (110 min s to mobiles) VoIP pack. 19/10/16 a request was lodged to change to the Unlimited Home Phone (VoIP) plan The new VoIP plan was activat...
by IanS
Sat Nov 19, 2016 12:50 pm
Forum: Member facilities & usage meter
Topic: User Facilities Account Details
Replies: 5
Views: 1689

Re: User Facilities Account Details

Thanks Michael

I eventually got the VoIP settings to work, the issue was IE11 not being 100% compatible with the user facilites. Worked with Chrome!

IanS
by IanS
Sun Nov 13, 2016 8:45 pm
Forum: Member facilities & usage meter
Topic: User Facilities Account Details
Replies: 5
Views: 1689

Re: User Facilities Account Details

I've progressed somewhat... I've made it to the Verification Required screen, but after 1/2 an hour, still no SMS to the nominated mobile (which I've checked & is correct) :roll:
by IanS
Sun Nov 13, 2016 7:49 pm
Forum: Member facilities & usage meter
Topic: User Facilities Account Details
Replies: 5
Views: 1689

Re: User Facilities Account Details

I'm also having issues configuring VoIP, in particular enabling roaming (I want to enable from "Any Australian IP", but I keep getting "We can't find your contact mobile number" when it's already entered in the "Account Details" section of the User Facilities.

IanS
by IanS
Sun Nov 13, 2016 9:59 am
Forum: Member facilities & usage meter
Topic: User Facilities Account Details
Replies: 5
Views: 1689

User Facilities Account Details

I'm unable to update the Billing Address details on the Accounts Details tab.

I click edit and enter in the details, then click save & the page appears to accept them, but when you go back to that page, what I just entered has be erased


IanS