Search found 32 matches

by swampwallaby
Thu Feb 07, 2019 2:53 pm
Forum: VOIP
Topic: No VOIP after NBN activation
Replies: 3
Views: 493

No VOIP after NBN activation

We recently changed over from ADSL+ to NBN. NBN is working well. I moved the phone connection from the splitter to the Phone1 socket on that back of the Exetel supplied NBN modem. Calls can not be made to or from the VOIP phone. There is dial tone, but the call does not connect. Incoming calls fail....
by swampwallaby
Tue Aug 23, 2016 7:30 am
Forum: Mobile services
Topic: How to swap to updated ExeSim Saver plans
Replies: 1
Views: 1560

How to swap to updated ExeSim Saver plans

Hi, I have been with Exetel for ever and it has been a while since I checked the plans. I have 3 mobile services on Exesim Saver plans with only a 500mb per month data limit. I notice the current Exesim Saver plan is 1.5gb per month with a 500mb bonus for a total of 2gb per month. Do I just re-order...
by swampwallaby
Mon Mar 30, 2015 3:46 pm
Forum: Mobile services
Topic: Any plans for better mobile phone plans?
Replies: 9
Views: 3066

Re: Any plans for better mobile phone plans?

No worries, I was just joshing with you anyway. I have already decided to move my other 3 services over. I've been with Exetel from the very early days and once upon a time it was an innovative provider with low-cost excellent value plans. Unfortunately, it's now one of the dinosaurs offering inflex...
by swampwallaby
Mon Mar 30, 2015 3:11 pm
Forum: Mobile services
Topic: Any plans for better mobile phone plans?
Replies: 9
Views: 3066

Re: Any plans for better mobile phone plans?

If you have a plan with 2.5Gb of data, medium text and light call usage for under $30 a month, then we can talk, otherwise I don't see the point 8)
by swampwallaby
Mon Mar 30, 2015 12:06 pm
Forum: Mobile services
Topic: Any plans for better mobile phone plans?
Replies: 9
Views: 3066

Any plans for better mobile phone plans?

Any plans for better value phone plans in the near future. Have just ported one of my 4 services to a much better and far more flexible solution from another vendor and am thinking I will have to do the same with my other 3. 500Mb of data for $20 a month or 1Gb for $30 is a joke in this day and age.
by swampwallaby
Thu Jun 26, 2014 12:11 pm
Forum: Email issues
Topic: Emails are not reaching a specific domain
Replies: 4
Views: 2334

Re: Emails are not reaching a specific domain

Thanks very much, I will get back to the tech support at the other end.

Regards,
Brent.
by swampwallaby
Wed Jun 25, 2014 11:13 am
Forum: Email issues
Topic: Emails are not reaching a specific domain
Replies: 4
Views: 2334

Emails are not reaching a specific domain

I have quite a strange problem and would be grateful for any assistance. This problem occurred yesterday and is now occurring again today 1. I can receive emails from all domains with no problem. 2. I can send emails to all domains with no problem EXCEPT for uws.edu.au. I work for UWS, so this is a ...
by swampwallaby
Wed Oct 09, 2013 5:10 pm
Forum: Mobile services
Topic: Excess data charge due to SMS Data alerts failing in Sep.
Replies: 3
Views: 1627

Re: Excess data charge due to SMS Data alerts failing in Sep

I have been having a close look at the Usage Reports for September for Service 3 (Daughter) and am seeing some very strange things. We have been having an on-going problem with high data usage on here phone for a few months now. It is an Iphone 4 and she uses the facebook app 95% of the time with a ...
by swampwallaby
Wed Oct 09, 2013 11:03 am
Forum: Mobile services
Topic: Excess data charge due to SMS Data alerts failing in Sep.
Replies: 3
Views: 1627

Excess data charge due to SMS Data alerts failing in Sep.

I have a problem with the Mobile Data Usage and SMS alerts that has resulted in me being billed for $61 of excess data usage. I have 4 family members each with their own mobile service. Data usage across the services ranges from none (wife) to heavy (daughter). Prior to September, everything worked ...
by swampwallaby
Thu Feb 23, 2012 2:10 pm
Forum: ADSL connections
Topic: DNS problems?
Replies: 6
Views: 901

Re: DNS problems?

I am getting exactly the same problem today. Can get to some .au sites, but not all. Can't seem to get to any OS sites.
by swampwallaby
Sat May 14, 2011 10:24 am
Forum: Telephone issues
Topic: Telstra services offered on bundle
Replies: 1
Views: 1236

Telstra services offered on bundle

Could someone please direct me to a list of the services that are offered on the wireline when you take up the Telstra wireline/ADSL2 bundle? I have already determined that Message Bank is not provided, but I would like to know what is provided. My current phone has no answering machine and I have n...
by swampwallaby
Tue Mar 08, 2011 10:02 pm
Forum: ADSL connections
Topic: ADSL2 bundle with Telstra
Replies: 23
Views: 1736

Re: ADSL2 bundle with Telstra

swampwallaby wrote:What messagebank service will be included in the bundle and what is the charge?
Reply from Exetel: Kindly note we do not offer messagebank facility with our telephone service.

Well that pretty much knocks it off for me. I would have thought messagbank was pretty much an essential feature.
by swampwallaby
Wed Mar 02, 2011 11:34 am
Forum: ADSL connections
Topic: ADSL2 bundle with Telstra
Replies: 23
Views: 1736

Re: ADSL2 bundle with Telstra

This is very exciting news. I have been trying to get rid of Telstra as my primary provider for years. I also have a few questions: 1. I am currently being charged $6 per month by Telstra for Messagebank so that I can record my own message (The 'free' messagebank service does not let you record a me...
by swampwallaby
Mon Jan 17, 2011 3:31 pm
Forum: Mobile services
Topic: Query: Using Optus prepaid phone on Exetel plan
Replies: 4
Views: 1642

Re: Query: Using Optus prepaid phone on Exetel plan

Just following up with my experiences. Had some confusion over a missing SIM and accidentally ordering a new service instead of a Port. Exetel where very helpful and sorted out the problems in a timely manner when I opened help tickets on the problems. Bought a $100 Nokia C3 prepaid Boost mobile and...
by swampwallaby
Mon Dec 06, 2010 11:10 pm
Forum: Mobile services
Topic: Mobile Plan Questions
Replies: 5
Views: 818

Re: Mobile Plan Questions

Just to clarify the Cap Plans are over Optus OPEN Network but discount can apply to any residential ADSL plan
Yes, that's the way I read it, so my daughters Exetel Optus CAPped mobile plan will reduce my Exetel ADSL2 via Telstra ADSL bill.