Exetel customer help forum

UPDATE

Outage status : Ongoing

ETR : No ETR as of yet.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: ASCOT, VIC Event Start Time: 14/09/13 17:46 AEST Services Impacted - ADSL Additional Information: Most customers in the above mentioned area experienced connectivity issues. Root cause is still being investigated. Number of Services Impacted - Unknown ETR : Our...

Hi,

Appreciate your feedback . We are glad the issue has been fixed.

Update

Outage status : Ongoing

Apologies for the inconvenience caused.

Update

This outage has been restored.

Update

- This outage has now been placed in a resolved state

Event Notification Locations Affected: FRESHWATER,NORTH MANLY,WEST RYDE, BROOKVALE - NSW Event Start Time: 01/06/2013 10:36:09 Products Impacted - ADSL/PSTN Additional Information: - Most customers in the above mentioned area may experience ADSL connectivity issues - PSTN services will have an enga...

UPDATE

- Issue is still being investigated,
- There's No ETR

Update

Services are restored.

UPDATE

Issue is still under investigation

UPDATE

Issue is still under investigation

Hi !

The issue has been fixed, Please confirm it !

Cheers.

Hi,

We've already forwarded this to our developer team and we will provide you an update as quickly as possible once available.

The ticket reference number is #6158973.

It appears the issue has begun again tonight. New Billion 7800VDPX installed and internet has crawled to a standstill. Hi, I have done another reset, so could you please restart the modem and check the speed :?: If you still experience the slow speeds please feel free to drop an email to residentia...

Main Thread : viewtopic.php?f=301&t=40042&p=304089#p304089


Hi Bilal,

Your issue has been escalated to our engineers and is being currently investigated, we'll get back to you shortly with a response.


Cheers.