Exetel customer help forum

I gave 30 days notice to cancel my Exetel services at the start of May and noticed that I lost access to my VOIP service. Turned out that it was because Exetel thought my new IP address from my new RSP was "outside Australia". I meant to notify y'all, but it slipped my mind. The same thing happened ...

Hi Trev, Very sorry to hear about this, if you want to send me your service number, I can have our CTO investigate your particular case tomorrow and resolve it very quickly. Hi James, I truly appreciate your offer - I should note for the record that since giving the 30 days notice to cancel my serv...

Thanks James.

I joined Exetel ADSL1 back on 14 June 2004 - so 13 years this coming June 14, except it won't be because I have today given the required 30 days notice to cancel my Exetel services. This is not a decision which I took lightly. I feel sad. This sad state of affairs was brought about by the frequent P...

Thankyou - and to obtain the VoIP DID "account number" for porting out to another VSP?

I just want to know who to contact - no need for anything else at this stage. Please post the answer here for all to share.

Now that there is no option in the User Facilities to cancel my services, do I contact Sales? Support? Provisioning? Billing?

Who do I contact to obtain the account number for porting a VoIP DID out to another VSP?

Thanks!

Can Exetel DIDs be ported out to other VSPs ?

Unplanned Fibre Network Outage - Wagga Wagga , NSW (https://forum.exetel.com.au/viewtopic.php?f=296&t=43423) was not very helpful! Why? Because that event started at 23/04/2017 6.52 pm AEST and ... ... that post was made on Apr 24 at 11:52 am, more than 16 hours later! Additionally, the Technical Su...

Thanks - response received.

On occasion, Exetel is taking advantage (as a customer) of promotions from their suppliers which only apply to the acquisition of new customers.

You don't mention the service you are comparing, so it's hard to know your situation.

Could someone check this ticket again please? No response to last email on 14 April.

Issue resolved itself around midnight - both Kindle and game now back online (along with the Amazon website which was also inaccessible)).

As of 4pm today (it was working several hours earlier), I've been unable to download Kindle books or play on online game which also makes use of AWS.

Is this a known issue?

Thanks - response received.