Search found 48 matches

by Meshal S
Fri Dec 06, 2013 10:39 am
Forum: Archived threads
Topic: Unplanned Fibre Outage - Multiple Suburbs, NSW - Restored
Replies: 2
Views: 531

Unplanned Fibre Outage - Multiple Suburbs, NSW - Restored

Event Notification Locations Affected : Oran Park, Gregory Hills, Central Hills Business Park and the Hermitage Estates, NSW Event Start Time : 05-12-2013 Products Impacted : Fibre Additional Information : Services in the suburbs will experience loss of connectivity. Number of Services Impacted : U...
by Meshal S
Tue Aug 06, 2013 4:33 pm
Forum: Archived threads
Topic: Unplanned Outage - North Rhyde NSW - In Progress
Replies: 2
Views: 527

Unplanned Outage - North Rhyde NSW - In Progress

Event Notification Location Affected: North Rhyde, NSW 2113 Event Start Time: 06/08/2013 at 13:51:25 AEST Products Impacted ADSL/Telephony Additional Information Due to unplanned maintenance, some services in North Rhyde NSW may experience a temporary disruption to their ADSL/Telephony service. ETR...
by Meshal S
Mon Jul 29, 2013 12:04 am
Forum: Other
Topic: Star Wars: The Old Republic - Opening Ports for better play
Replies: 1
Views: 3352

Re: Star Wars: The Old Republic - Opening Ports for better p

Hi There,

We have created a ticket and sent you an email - ticket 6909902 - please respond accordingly.
by Meshal S
Fri Jul 19, 2013 3:16 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Ourimbah, NSW - Resolved
Replies: 4
Views: 556

Re: Unplanned ADSL outage - Ourimbah, NSW - In progress

Update

The outage has been resolved and services have been restored.

Root Cause

The outage was caused by a hardware failure.

Work Completed

Repairs made to hardware to restore services.
by Meshal S
Mon Jul 15, 2013 11:43 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Lara, VIC - Resolved
Replies: 2
Views: 359

Unplanned ADSL Outage - Lara, VIC - Resolved

Event Notification Location Affected: Lara, VIC Event Start Time: 15-07-2013 09:15 AEST Products Impacted ADSL Additional Information Most services will have authentication issues in the above mentioned area. Root cause has been identified to be a hardware failure. Number of Services Impacted - not...
by Meshal S
Mon Jun 17, 2013 6:04 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - Mittagong, NSW - In Progress
Replies: 2
Views: 668

Unplanned ADSL Outage - Mittagong, NSW - In Progress

Event Notification Location Affected: Mittagong, NSW Event Start Time: 17-06-2013 13:24 AEST Products Impacted ADSL Additional Information Most services will have authentication issues in the above mentioned area. Root cause has been identified to be a hardware failure. Number of Services Impacted ...
by Meshal S
Sat Apr 13, 2013 8:43 am
Forum: Virus / spam / spyware issues
Topic: Is Exetel's Ironport Spam Filter still effective?
Replies: 38
Views: 17292

Re: Is Exetel's Ironport Spam Filter still effective?

Hi There,

I have sent an email to your nominated contact email address; please reply to this email so that we can proceed with further investigations. Your ticket ID is 6425831.
by Meshal S
Sat Mar 09, 2013 4:03 pm
Forum: Telephone issues
Topic: ADSL/Phone Relocation Issue
Replies: 5
Views: 2847

Re: ADSL/Phone Relocation Issue

Hi i have checked for an update and this issue is currently with Provisioning. Unfortunately, they only work on weekdays and therefore I cannot confirm any new updates at this moment. I have asked for them to contact you if there are updates on Monday, 11/03 - alternately, you can call in between 08...
by Meshal S
Mon Feb 25, 2013 4:16 am
Forum: ADSL connections
Topic: Higher Profile
Replies: 1
Views: 1530

Re: Higher Profile

Hi there,

I have sent you an email to your nominated contact email address with detailed information about your query, Your ticket ID is 6208783. You can reply back to us addressing your concerns.
by Meshal S
Tue Feb 19, 2013 9:31 am
Forum: Mobile services
Topic: Different marketing of mobile plans
Replies: 2
Views: 1269

Re: Different marketing of mobile plans

A Sales representative should advise you shortly regarding this.
by Meshal S
Thu Feb 14, 2013 6:31 am
Forum: Archived threads
Topic: Possible Degradation of IP Services - NSW
Replies: 2
Views: 484

Re: Possible Degradation of IP Services - NSW

It appears that no service is being affected and the degradation is due to planned maintenance on our supplier's end.
by Meshal S
Thu Feb 14, 2013 3:17 am
Forum: Archived threads
Topic: Possible Degradation of IP Services - NSW
Replies: 2
Views: 484

Possible Degradation of IP Services - NSW

Event

Unplanned outage - possible degradation of IP services in NSW

Impact

IP Services across NSW might be affected due to degradation on the supplier's end

ETR

No ETR yet - Exetel is currently checking on this with the supplier
by Meshal S
Wed Feb 13, 2013 12:40 am
Forum: Member facilities & usage meter
Topic: Usage Issue
Replies: 5
Views: 1978

Re: Usage Issue

Hi nks1978,

I have replied to you on the ticket. We will be following up with our database administrators and accordingly will provide you with an update. If you have further queries or concerns, simply reply back to the email I sent you.
by Meshal S
Tue Feb 12, 2013 10:49 am
Forum: ADSL connections
Topic: DNS Settings
Replies: 11
Views: 7141

Re: DNS Settings

Kindly note that I have gone through an open ticket you have with us - the ticket ID is 6056453. Can you please indicate to us if you are being redirected to the 58.96.1.28 on both modems while having a manual DNS set up? If the problem occurs on one modem only; you might need to consult with your m...
by Meshal S
Thu Feb 07, 2013 6:26 am
Forum: Anything else anyone wants to discuss
Topic: Does this site work for others?
Replies: 17
Views: 12637

Re: Does this site work for others?

Hi tin,

We have sent an email to your nominated contact email address on ticket ID 6130100. Please try the troubleshooting steps if the issue persists and reply back to the email.