Exetel customer help forum

Event Notification Locations Affected : Oran Park, Gregory Hills, Central Hills Business Park and the Hermitage Estates, NSW Event Start Time : 05-12-2013 Products Impacted : Fibre Additional Information : Services in the suburbs will experience loss of connectivity. Number of Services Impacted : U...

Event Notification Location Affected: North Rhyde, NSW 2113 Event Start Time: 06/08/2013 at 13:51:25 AEST Products Impacted ADSL/Telephony Additional Information Due to unplanned maintenance, some services in North Rhyde NSW may experience a temporary disruption to their ADSL/Telephony service. ETR...

Hi There,

We have created a ticket and sent you an email - ticket 6909902 - please respond accordingly.

Update

The outage has been resolved and services have been restored.

Root Cause

The outage was caused by a hardware failure.

Work Completed

Repairs made to hardware to restore services.

Event Notification Location Affected: Lara, VIC Event Start Time: 15-07-2013 09:15 AEST Products Impacted ADSL Additional Information Most services will have authentication issues in the above mentioned area. Root cause has been identified to be a hardware failure. Number of Services Impacted - not...

Event Notification Location Affected: Mittagong, NSW Event Start Time: 17-06-2013 13:24 AEST Products Impacted ADSL Additional Information Most services will have authentication issues in the above mentioned area. Root cause has been identified to be a hardware failure. Number of Services Impacted ...

Hi There,

I have sent an email to your nominated contact email address; please reply to this email so that we can proceed with further investigations. Your ticket ID is 6425831.

Hi i have checked for an update and this issue is currently with Provisioning. Unfortunately, they only work on weekdays and therefore I cannot confirm any new updates at this moment. I have asked for them to contact you if there are updates on Monday, 11/03 - alternately, you can call in between 08...

Hi there,

I have sent you an email to your nominated contact email address with detailed information about your query, Your ticket ID is 6208783. You can reply back to us addressing your concerns.

A Sales representative should advise you shortly regarding this.

It appears that no service is being affected and the degradation is due to planned maintenance on our supplier's end.

Event

Unplanned outage - possible degradation of IP services in NSW

Impact

IP Services across NSW might be affected due to degradation on the supplier's end

ETR

No ETR yet - Exetel is currently checking on this with the supplier

Hi nks1978,

I have replied to you on the ticket. We will be following up with our database administrators and accordingly will provide you with an update. If you have further queries or concerns, simply reply back to the email I sent you.

Kindly note that I have gone through an open ticket you have with us - the ticket ID is 6056453. Can you please indicate to us if you are being redirected to the 58.96.1.28 on both modems while having a manual DNS set up? If the problem occurs on one modem only; you might need to consult with your m...

Hi tin,

We have sent an email to your nominated contact email address on ticket ID 6130100. Please try the troubleshooting steps if the issue persists and reply back to the email.