Search found 171 matches

by kushanw
Mon Sep 07, 2015 7:40 pm
Forum: Archived threads
Topic: Unplanned Fibre outage - VIC – In progress
Replies: 1
Views: 226

Unplanned Fibre outage - VIC – In progress

Event Notification Location Affected: South Eastern Suburbs in VIC Event Start Time: 07/09/2015 19.00 AEST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted...
by kushanw
Sun Aug 23, 2015 10:03 pm
Forum: Archived threads
Topic: Unplanned Fibre outage - KELLYVILLE, NSW - In progress
Replies: 1
Views: 214

Unplanned Fibre outage - KELLYVILLE, NSW - In progress

Event Notification Location Affected: KELLYVILLE, NSW Event Start Time: 23/08/2015 20:36 AEST Products Impacted: NBN Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown...
by kushanw
Tue Aug 18, 2015 11:03 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - PORT MACQUARIE, NSW
Replies: 1
Views: 256

Re: Unplanned Corporate Data Outage - PORT MACQUARIE - Resto

UPDATE

Our wholesale supplier advises that the outage has been restored.

Event End Time: 18/08/2015 20:35 AEST

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Sat Aug 08, 2015 10:49 pm
Forum: Archived threads
Topic: Unplanned Fibre outage - Point Cook & Laverton - VIC
Replies: 1
Views: 258

Unplanned Fibre outage - Point Cook & Laverton - VIC

Event Notification Location Affected: Point Cook & Laverton, VIC Event Start Time: 08/08/2015 22:00 AEST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues in their NBN connections. Root cause: Still being investigated. Numb...
by kushanw
Fri Jul 17, 2015 10:15 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - CHERMSIDE, QLD – In progress-In Prog
Replies: 1
Views: 221

Re: Unplanned ADSL outage - CHERMSIDE, QLD – RESTORED

UPDATE

Our wholesale supplier advises the services are now restored.
Exetel apologizes for any inconvenience this may have caused.
by kushanw
Mon Jun 01, 2015 10:20 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - BLACK TOWN
Replies: 1
Views: 216

Unplanned Corporate Data Outage - BLACK TOWN

Event Notification

Event Start date: 01/06/2015

Products Impacted: Some Data services connected to Black Town Exchange

ETA: Our supplier is currently working on it & no ETA has been provided yet.
by kushanw
Sun May 10, 2015 9:07 pm
Forum: NBN and other Fibre Services
Topic: Very Slow 100/40 NBN Brisbane
Replies: 5
Views: 1872

Re: Very Slow 100/40 NBN Brisbane

Caleb77 wrote:Hi,
Any update on this call please? It's been a while now.

Thanks
Currently this is being investigated by our wholesale supplier. We will get back to you via Ticket ID:9043065 as soon as we hear back from our supplier.
by kushanw
Sat Apr 18, 2015 6:32 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - COORANBONG, NSW – In progress
Replies: 1
Views: 262

Re: Unplanned ADSL outage - COORANBONG, NSW – RESTORED

UPDATE

Our wholesale supplier has advised that this is now restored.
by kushanw
Fri Mar 27, 2015 2:28 pm
Forum: Archived threads
Topic: Unplanned FIBRE outage - REDBANK PLAINS, QLD– In progress
Replies: 1
Views: 210

Unplanned FIBRE outage - REDBANK PLAINS, QLD– In progress

Event Notification Location Affected: REDBANK PLAINS, QLD Event Start Time: 27.03.2015 13.00 AEST Products Impacted: FIBRE Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown...
by kushanw
Tue Mar 10, 2015 8:21 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - HALLETT COVE, SA – In progress
Replies: 2
Views: 236

Unplanned ADSL outage - HALLETT COVE, SA – In progress

Event Notification Location Affected: HALLETT COVE, SA Event Start Time: 10/03/2015 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience No Sync. Root cause: Hardware Failure. Number of Services Impacted: Unknown ETR: Our wholesale supplier is una...
by kushanw
Thu Mar 05, 2015 8:05 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - GOODNA, QLD – In progress
Replies: 1
Views: 220

Re: Unplanned ADSL outage - GOODNA, QLD – Restored

Update

Our supplier advises that the outage has been restored.

Exetel apologizes for any inconvenience this may have caused.
by kushanw
Fri Feb 27, 2015 9:59 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - HOLIDAY'S POINT, NSW – In progress
Replies: 2
Views: 197

Unplanned ADSL outage - HOLIDAY'S POINT, NSW – In progress

Event Notification Location Affected: HOLIDAY'S POINT, NSW Event Start Time: 27/02/2015 19:47 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown...
by kushanw
Thu Feb 12, 2015 9:26 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - NORTH ARM COVE, NSW – In progress
Replies: 1
Views: 302

Unplanned ADSL outage - NORTH ARM COVE, NSW – In progress

Event Notification Location Affected: NORTH ARM COVE, NSW Event Start Time: 12/02/2015 13:53 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Hardware failure. Number of Services Impacted: Unknown ETR: Ou...
by kushanw
Wed Dec 03, 2014 10:51 pm
Forum: Archived threads
Topic: Unplanned Data Service Outage - Victoria
Replies: 3
Views: 330

Re: Unplanned Data Service Outage - Victoria

UPDATE

The root cause has been identified as a Fibre break. Our wholesale supplier's Fibre Repair Team is working on it.
Our wholesale supplier is unable to provide us with an ETA.
by kushanw
Fri Nov 21, 2014 5:21 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - FLINDERS, NSW – In progress
Replies: 3
Views: 298

Unplanned ADSL Outage - FLINDERS, NSW – In progress

Event Notification Location Affected: FLINDERS, NSW Event Start Time: 20-11-2014 22:09 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown ETR: ...