Exetel customer help forum

Event Notification Location Affected: South Eastern Suburbs in VIC Event Start Time: 07/09/2015 19.00 AEST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted...

Event Notification Location Affected: KELLYVILLE, NSW Event Start Time: 23/08/2015 20:36 AEST Products Impacted: NBN Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown...

UPDATE

Our wholesale supplier advises that the outage has been restored.

Event End Time: 18/08/2015 20:35 AEST

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: Point Cook & Laverton, VIC Event Start Time: 08/08/2015 22:00 AEST Products Impacted: Fibre Additional Information: Some customers in the above mentioned area may experience connectivity issues in their NBN connections. Root cause: Still being investigated. Numb...

UPDATE

Our wholesale supplier advises the services are now restored.
Exetel apologizes for any inconvenience this may have caused.

Event Notification

Event Start date: 01/06/2015

Products Impacted: Some Data services connected to Black Town Exchange

ETA: Our supplier is currently working on it & no ETA has been provided yet.

Caleb77 wrote:Hi,
Any update on this call please? It's been a while now.

Thanks

Currently this is being investigated by our wholesale supplier. We will get back to you via Ticket ID:9043065 as soon as we hear back from our supplier.

UPDATE

Our wholesale supplier has advised that this is now restored.

Event Notification Location Affected: REDBANK PLAINS, QLD Event Start Time: 27.03.2015 13.00 AEST Products Impacted: FIBRE Additional Information: Some customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown...

Event Notification Location Affected: HALLETT COVE, SA Event Start Time: 10/03/2015 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience No Sync. Root cause: Hardware Failure. Number of Services Impacted: Unknown ETR: Our wholesale supplier is una...

Update

Our supplier advises that the outage has been restored.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: HOLIDAY'S POINT, NSW Event Start Time: 27/02/2015 19:47 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown...

Event Notification Location Affected: NORTH ARM COVE, NSW Event Start Time: 12/02/2015 13:53 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Hardware failure. Number of Services Impacted: Unknown ETR: Ou...

UPDATE

The root cause has been identified as a Fibre break. Our wholesale supplier's Fibre Repair Team is working on it.
Our wholesale supplier is unable to provide us with an ETA.

Event Notification Location Affected: FLINDERS, NSW Event Start Time: 20-11-2014 22:09 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted: Unknown ETR: ...