Exetel customer help forum

Good to hear that you have dial tone back

Your speeds are not being limited by EXETEL.
The most you will be able to get out of your connection is 85% - 95% due to packet overheads.

We have been advised that our supplier that the outage was caused by faulty hardware.
The hardware has now been replaced and services should be restored.

Our supplier has confirmed that a transmission node has failed within their network.
We have been advised that AAPT field ops are on the way to rectify the issue.

Event

We are currently experiencing technical issues with Metro ethernet services located in the Sydney CBD.

Impact

Customers may either experience intermittent or no service.

There is currently no ETR. Any further updates will be posted here.

The supplier has identified that there is a problem with their fiber network.
Areas that are affected are North Sydney and Frenchs Forest.

A field tech from AAPT is on the way to investigate the poblem.
At this stage there is no ETR.

Thank you

Event

There is a fibre break on a main trunk in the Sydney CBD.

Impact

Some customers on Metro Ethernet and SHDSL services may have degraded or loss of service.

There is no current ETA, field technicians are on route to site.

Event

Our supplier will be replacing a card within one of their exchanges.

Impact

Some customers in ACT may experience a loss of Internet service during the outage period.

Our supplier has changed the outage time to 13/11 between 00:01 - 03:00.

Event

Our supplier will be performing a network upgrade.

Impact

Some customers in NSW may experience an outage.

Thank you

This issue has been resolved for now.
It is still under investigation to find out why it has happened more then once.

Thanks.

This work has been completed this morning.

Event

Our supplier will be restarting a device within their core network during the outage period.


Impact:

Metro ethernet services provided by AAPT will experience an outage.

If it is still not working after waiting 24 hours you can contact our support department at residentialsupport@exetel.com.au to follow up further.

Thank You