Search found 148 matches

by Arshad Hassim
Tue Oct 20, 2020 9:48 am
Forum: Current maintenance & outage updates
Topic: Banter Unplanned Outage
Replies: 4
Views: 439

Re: Banter Unplanned Outage - Resolved

Update:

All services have been stable since our last update, the platform was patched at 1:40am to ensure further reliability, Exetel will still continue to extensively monitor the platform however this outage has now been resolved.
by Arshad Hassim
Mon Oct 19, 2020 7:07 pm
Forum: Current maintenance & outage updates
Topic: Banter Unplanned Outage
Replies: 4
Views: 439

Re: Banter Unplanned Outage

Update:

services are stable as of now, extensive platform level monitoring is in progress.
by Arshad Hassim
Mon Nov 25, 2019 9:17 am
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - WA/SA/NT
Replies: 2
Views: 441

Re: Unplanned VoIP - Network Outage - WA/SA/NT

Update

The Outage was successfully resolved as at on 21/11/2019
by Arshad Hassim
Thu Nov 21, 2019 9:55 am
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - WA/SA/NT
Replies: 2
Views: 441

Re: Unplanned VoIP - Network Outage - WA/SA/NT

Update

The majority of incoming call services have now been restored.

AAPT's Voice Engineers are continuing to work on resolving the remaining impacted services.

ETR : N/A

Thank you for your continued patience.
by Arshad Hassim
Wed Nov 20, 2019 3:26 pm
Forum: Archived threads
Topic: Unplanned VoIP - Network Outage - WA/SA/NT
Replies: 2
Views: 441

Unplanned VoIP - Network Outage - WA/SA/NT

Event Notification Location Affected: Inbound Routing for some 08 Numbers in WA/SA/NT Products Impacted: VoIP – Corporate / SMB and Residential Supplier: AAPT Status: Ongoing Event Start Time: 2019-11-20 11:53 AEST Additional Information: na Root cause : na Estimated Resolution : No Estimated Time o...
by Arshad Hassim
Tue Aug 05, 2014 2:51 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - MOSS VALE , NSW – In progress
Replies: 8
Views: 1025

Re: Unplanned ADSL outage - MOSS VALE , NSW – In progress

Our Supplier advises that the outage is still ongoing.

ETR: may get extended ( further information would be provided in the next update )

Exetel apologizes for any inconvenience this may have caused.
by Arshad Hassim
Thu Jul 31, 2014 11:21 pm
Forum: Archived threads
Topic: Unplanned ADSL/Telephony outage - REDFERN, NSW – In progress
Replies: 3
Views: 632

Re: Unplanned ADSL/Telephony outage - REDFERN, NSW – In prog

Update

Our Supplier advises that the outage is still ongoing and they are working on a fix.

Exetel apologize for the inconvenience caused.
by Arshad Hassim
Tue Jul 22, 2014 11:09 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - BATLOW , NSW – In progress
Replies: 4
Views: 618

Re: Unplanned ADSL outage - BATLOW , NSW – RESTORED

Update

Outage status : Restored

Exetel Apologizes for any inconvenience caused due to this outage.
by Arshad Hassim
Tue Jul 15, 2014 11:14 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - PARAFIELD GARDENS, SA – In Progress
Replies: 1
Views: 434

Re: Unplanned ADSL outage - PARAFIELD GARDENS, SA – RESTORED

UPDATE:

Outage status : Restored

Exetel apologizes for any inconvenience this may have caused.
by Arshad Hassim
Tue Jul 15, 2014 11:09 pm
Forum: Archived threads
Topic: Unplanned ADSL and Telephony outage - LAMB ISLAND, QLD – In
Replies: 3
Views: 625

Re: Unplanned ADSL and Telephony outage - LAMB ISLAND, QLD –

Update

This outage is still ongoing and the ETR has been extended to 16/07/2014 by the close of business.

Apologies for the inconvenience caused.
by Arshad Hassim
Mon Jul 14, 2014 11:20 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - DAPTO, NSW – Resolved
Replies: 4
Views: 683

Re: Unplanned ADSL outage - DAPTO, NSW – In progress

UPDATE:

Outage status : Ongoing

ETR: No ETR

Exetel apologizes for any inconvenience this may have caused.
by Arshad Hassim
Sun Jul 13, 2014 10:11 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - DAPTO, NSW – Resolved
Replies: 4
Views: 683

Re: Unplanned ADSL outage - DAPTO, NSW – In progress

UPDATE:

Outage status : Ongoing

ETR: n/a

Exetel apologizes for any inconvenience this may have caused.
by Arshad Hassim
Mon Jun 16, 2014 8:31 am
Forum: Archived threads
Topic: Unplanned Fibre Outage - Coffs Harbour NSW - Resolved
Replies: 1
Views: 466

Unplanned Fibre Outage - Coffs Harbour NSW - Resolved

Unplanned Fibre Outage - Coffs Harbour NSW - In progress Event Notification Location Affected: Coffs Harbour NSW Event Start Time: 16/06/2014 Products Impacted: Fibre Additional Information: Most customers in the mentioned area would experience complete loss in connectivity Root cause: Hardware fail...
by Arshad Hassim
Tue Jun 10, 2014 4:57 am
Forum: Archived threads
Topic: Unplanned ADSL speed related issues - VIC – In progress
Replies: 1
Views: 424

Re: Unplanned ADSL speed related issues - VIC – Restored

UPDATE

Outage status : Restored

Root Cause : Hardware failure

Exetel apologizes for any inconvenience this may have caused.
by Arshad Hassim
Tue Apr 29, 2014 9:22 am
Forum: Archived threads
Topic: Unplanned ADSL outage - MAREEBA, QLD - Restored
Replies: 1
Views: 350

Unplanned ADSL outage - MAREEBA, QLD - Restored

Event Notification Location Affected: MAREEBA, QLD Event Start Time: 25-04-2014 08:49 AEST Products Impacted - ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Hardware failure Number of Services Impacted: Unknown ETR: Our wholes...