Search found 487 matches

by devindag
Sat Oct 01, 2016 11:17 am
Forum: Modem issues
Topic: Definitive Setup Guide for NF10WV
Replies: 74
Views: 23995

Re: Definitive Setup Guide for NF10WV

My Ticket 2487555 with Netcomm portal in regards to NF10WV. By the way, my VOIP is down again this morning. Fiddling with those different settings made no difference. This modem had Voip issues and LAN ports dropping out as well. As advised, we will internally escalate this to Netcomm management on...
by devindag
Tue Sep 20, 2016 8:47 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, NSW – In progress
Replies: 1
Views: 1594

Unplanned ADSL outage - Multiple Suburbs, NSW – In progress

Event Notification Location Affected: Multiple Suburbs, NSW Event Start Time: 20-09-2016 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Our w...
by devindag
Thu Sep 01, 2016 9:15 am
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, NSW and QLD
Replies: 1
Views: 817

Unplanned ADSL outage - Multiple Suburbs, NSW and QLD

Event Notification Location Affected: Multiple Suburbs, NSW and QLD Event Start Time: 01-09-2016 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown E...
by devindag
Fri Aug 26, 2016 10:29 am
Forum: Archived threads
Topic: Unplanned Fibre outage - Coffs Harbour, NSW - In progress
Replies: 1
Views: 401

Re: Unplanned Fibre outage - Coffs Harbour, NSW - In progres

Update

Supplier confirms that the outage is now restored.

Exetel apologize for the inconvenience caused.
by devindag
Thu Aug 25, 2016 9:57 am
Forum: Archived threads
Topic: Unplanned ADSL Outage, Trinity Beach, QLD
Replies: 2
Views: 365

Re: Unplanned ADSL Outage, Trinity Beach, QLD

Update

This outage is now restored

Exetel apologies for the inconvenience caused.
by devindag
Thu Aug 25, 2016 9:51 am
Forum: Archived threads
Topic: Unplanned Fibre Outage, Docklands, Victoria
Replies: 2
Views: 271

Re: Unplanned Fibre Outage, Docklands, Victoria

Update

This outage is now restored

Exetel apologies for the inconvenience caused.
by devindag
Wed Aug 24, 2016 9:13 am
Forum: Archived threads
Topic: Unplanned ADSL Outage, Trinity Beach, QLD
Replies: 2
Views: 365

Re: Unplanned ADSL Outage, Trinity Beach, QLD

Update

This service outage is still ongoing.

ETR : No ETR

Apologies for the inconvenience caused.
by devindag
Wed Aug 24, 2016 9:07 am
Forum: Archived threads
Topic: Unplanned Fibre Outage, Docklands, Victoria
Replies: 2
Views: 271

Re: Unplanned Fibre Outage, Docklands, Victoria

Update

This service outage is still ongoing.

ETR : No ETR

Apologies for the inconvenience caused.
by devindag
Fri Aug 19, 2016 1:48 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - HOPPERS CROSSING, VIC – In progress
Replies: 1
Views: 368

Unplanned ADSL outage - HOPPERS CROSSING, VIC – In progress

Event Notification Location Affected: HOPPERS CROSSING, VIC Event Start Time: 19-08-2016 13:00 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknow...
by devindag
Sat Aug 13, 2016 10:38 am
Forum: Invoicing & billing
Topic: How to cancel service?
Replies: 5
Views: 2358

Re: How to cancel service?

brumer wrote:pm sent.
We will look in to this and get back to you
by devindag
Sat Aug 13, 2016 10:24 am
Forum: Invoicing & billing
Topic: How to cancel service?
Replies: 5
Views: 2358

Re: How to cancel service?

Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well. I've sent an email to billing to cancel it & will see if that works. (on Monday of course!) Could yo...
by devindag
Wed Aug 10, 2016 9:20 am
Forum: Archived threads
Topic: Unplanned Fibre outage - Greenvale, VIC - In progress
Replies: 1
Views: 318

Re: Unplanned Fibre outage - Greenvale, VIC -Resolved

UPDATE

This outage is now resolved.

Exetel apologizes for any inconvenience this may have caused
by devindag
Mon Aug 08, 2016 5:38 pm
Forum: Archived threads
Topic: Planned Network Outage - ADSL - QLD
Replies: 1
Views: 300

Planned Network Outage - ADSL - QLD

Event Notification Start Date & Time : 16/08/2016 05:00:00 QLD Standard Time. Finish Date & Time : 16/08/2016 06:00:00 QLD Standard Time. Duration : 1 hour Work Description : Our wholesale supplier will be performing a network maintenance during this outage window. Impact : Some ADSL services will ...
by devindag
Mon Aug 08, 2016 3:17 pm
Forum: ADSL connections
Topic: Exetel DNS servers not resolving www.nasa.gov
Replies: 12
Views: 3662

Re: Exetel DNS servers not resolving www.nasa.gov

Hi, i am wondering if a follow on effect of this issue is still present or if not someone could let me know if they experience this issue as well: we have found that using the internet here (night or day) tends to have dns resolution exceptionally slow and half the time pages will not load/resolve ...
by devindag
Sat Aug 06, 2016 8:58 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - BUDERIM , QLD- In progress
Replies: 2
Views: 410

Re: Unplanned ADSL Outage - BUDERIM , QLD- In progress

UPDATE

Please note that the outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this outage may have caused.