Exetel customer help forum

My Ticket 2487555 with Netcomm portal in regards to NF10WV. By the way, my VOIP is down again this morning. Fiddling with those different settings made no difference. This modem had Voip issues and LAN ports dropping out as well. As advised, we will internally escalate this to Netcomm management on...

Event Notification Location Affected: Multiple Suburbs, NSW Event Start Time: 20-09-2016 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown ETR Our w...

Event Notification Location Affected: Multiple Suburbs, NSW and QLD Event Start Time: 01-09-2016 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknown E...

Update

Supplier confirms that the outage is now restored.

Exetel apologize for the inconvenience caused.

Update

This outage is now restored

Exetel apologies for the inconvenience caused.

Update

This outage is now restored

Exetel apologies for the inconvenience caused.

Update

This service outage is still ongoing.

ETR : No ETR

Apologies for the inconvenience caused.

Update

This service outage is still ongoing.

ETR : No ETR

Apologies for the inconvenience caused.

Event Notification Location Affected: HOPPERS CROSSING, VIC Event Start Time: 19-08-2016 13:00 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause still being investigated. Number of Services Impacted: Unknow...

brumer wrote:pm sent.

We will look in to this and get back to you

Just like to add here that I've tried to cancel one of my services via my account portal but it doesn't seem to send the message even making sure I tick the AGREE bit. No confirmation email as well. I've sent an email to billing to cancel it & will see if that works. (on Monday of course!) Could yo...

UPDATE

This outage is now resolved.

Exetel apologizes for any inconvenience this may have caused

Event Notification Start Date & Time : 16/08/2016 05:00:00 QLD Standard Time. Finish Date & Time : 16/08/2016 06:00:00 QLD Standard Time. Duration : 1 hour Work Description : Our wholesale supplier will be performing a network maintenance during this outage window. Impact : Some ADSL services will ...

Hi, i am wondering if a follow on effect of this issue is still present or if not someone could let me know if they experience this issue as well: we have found that using the internet here (night or day) tends to have dns resolution exceptionally slow and half the time pages will not load/resolve ...

UPDATE

Please note that the outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this outage may have caused.