Search found 53 matches

by SajithaH
Mon Jun 16, 2014 1:18 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - MOUNT HUNTER, NSW – Resolved
Replies: 15
Views: 937

Re: Unplanned ADSL outage - MOUNT HUNTER, NSW – In progress

UPDATE

Our wholesale supplier confirms that this outage is yet ongoing. Currently there is no ETR for this service difficulty.

Exetel apologizes for any inconvenience this may have caused.
by SajithaH
Mon Jun 16, 2014 11:45 am
Forum: Archived threads
Topic: Unplanned Fibre Outage - Coffs Harbour NSW - Resolved
Replies: 1
Views: 192

Re: Unplanned Fibre Outage - Coffs Harbour NSW - Resolved

Update

This issue has been resolved on 16/06/2014 completely at 0955 hours AEST.

If your service is still not working please contact us so that we can look into the issue individually.

Apologies for the inconvenience caused.
by SajithaH
Tue Jun 10, 2014 9:34 am
Forum: Archived threads
Topic: Unplanned ADSL outage - HEATHWOOD, QLD – Restored
Replies: 9
Views: 627

Re: Unplanned ADSL outage - HEATHWOOD, QLD – In progress

UPDATE

Our supplier informs this outage is still ongoing. Currently their unable to provide us an ETR.

Exetel apologizes for any inconvenience this may have caused.
by SajithaH
Sat May 17, 2014 9:33 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - ALFREDTON, VIC – Restored
Replies: 3
Views: 1166

Re: Unplanned ADSL outage - ALFREDTON, VIC – Restored

This has been restored on 16/05/2014.

Root cause: Hardware Failure

Exetel apologizes for any inconvenience this may have caused.
by SajithaH
Wed May 14, 2014 12:22 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Sunshine, VIC - Resolved
Replies: 1
Views: 644

Unplanned ADSL outage - Sunshine, VIC - Resolved

Event Notification Location Affected: Sunshine, Sunshine North, Sunshine West, Victoria. Event Start Time: 14-05-2014 10:11 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Transmission failure Number of ...
by SajithaH
Tue May 06, 2014 3:15 pm
Forum: Archived threads
Topic: Unplanned ADSL Outage - CRONULLA, NSW - Restored
Replies: 1
Views: 1212

Unplanned ADSL Outage - CRONULLA, NSW - Restored

Event Notification Location Affected: CRONULLA Event Start Time : 06/05/2014 10:00:00 Products Impacted : ADSL Additional Information: Due to unplanned maintenance, some services in CRONULLA may experience a temporary disruption to their ADSL Number of Services Impacted: Unknown ETR : Our wholesale...
by SajithaH
Thu May 01, 2014 1:37 am
Forum: Wireless broadband
Topic: Sim Card Has Not Been Detected Or Is Invalid
Replies: 4
Views: 15156

Re: Sim Card Has Not Been Detected Or Is Invalid

I am wondering if anyone has the same problem that I have. I have Huawei e3131 dongle with x-small 2 GB plan, but can't get the internet, almost one month after activation. I get this message all the time: " sim card has not been detected or is invalid" Then if I click on "connect" this message; "y...
by SajithaH
Tue Apr 22, 2014 12:53 am
Forum: ADSL connections
Topic: Timeout/Disconnect Issue every 24 hours
Replies: 6
Views: 30601

Re: Timeout/Disconnect Issue every 24 hours

Hi Everyone for at least the last 5 days every night between 9:08pm and 9:17pm applications I have running disconnect due to a timeout. For example - tonight - 9:09pm (last night at the same time). I have VPN/IRC/Diablo 3 running. at 9:09pm - Diablo 3 timed out, and IRC disconnected (tcp error 1005...
by SajithaH
Mon Apr 14, 2014 1:30 am
Forum: ADSL connections
Topic: I am going back to dial-up
Replies: 5
Views: 33565

Re: I am going back to dial-up

megb6806 wrote:My speed is getting close to dial up.....
I have sent you an email with troubleshooting, please reply to that with the information we have requested. Ticket ID: 7794803
by SajithaH
Mon Apr 14, 2014 1:29 am
Forum: ADSL connections
Topic: Internet is down
Replies: 8
Views: 33308

Re: Internet is down

Since 8pm this Sunday I have been experiencing slow connectivity and now, 9:30pm, ADSL is down. I'm in the Dundas NSW area. Could you please send your service number to residentialsupport@exetel.com.au, so we have a look. I am in perth....and according to sppedtest I am getting: Your current bandwi...
by SajithaH
Tue Apr 08, 2014 12:45 am
Forum: Invoicing & billing
Topic: contract end
Replies: 1
Views: 1117

Re: contract end

If my contracts ends 2014-04-28, What date should I put in the cancellation form to avoid the early cancellation charge? Hi oliverchua, If the contract end date is set for 2014-04-28, that is if you terminate the contract before midnight 2014-04-28, early termination fee will apply. Hope that clear...
by SajithaH
Mon Apr 07, 2014 2:06 am
Forum: Archived threads
Topic: Unplanned Phone/ADSL outage - NARARA, NSW - Restored
Replies: 2
Views: 152

Unplanned Phone/ADSL outage - NARARA, NSW - Restored

Event Notification Location Affected: NSW Suburbs Affected: NARARA Event Start Time: 05-04-2014 18:30 AEST Products Impacted: Phone & ADSL Additional Information: Most customers in the above mentioned area may experience phone issues &/or connectivity issue. Number of Services Impacted: Unknown ETR...
by SajithaH
Thu Apr 03, 2014 1:21 am
Forum: Member facilities & usage meter
Topic: ADSL data usage comparison
Replies: 11
Views: 3372

Re: ADSL data usage comparison

ADSL OT30 since 3/12 peak limit 30 GB off peak limit 180 GB Had a bill shock half way thru last month when exetel notified me that I was 50 GB over peak limit. Was unable to find the exact cause so turned off modem router ( TPLink TD-W8960N) during peak times and coped with off peak access. Asked e...
by SajithaH
Wed Mar 05, 2014 3:38 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Renmark, SA – In progress
Replies: 1
Views: 466

Unplanned ADSL outage - Renmark, SA – In progress

Unplanned ADSL outage - Renmark, SA – In progress Event Notification Location Affected: Renmark, SA Event Start Time: 05-03-2014 14:02 AEST Products Impacted: ADSL Additional Information: Most customers in the above mentioned area and surroundings may experience connectivity issues. Root Cause: Har...
by SajithaH
Tue Feb 25, 2014 12:56 am
Forum: Archived threads
Topic: Unplanned PSTN outage - WARNERS BAY, NSW – In progress
Replies: 11
Views: 1034

Re: Unplanned PSTN outage - WARNERS BAY, NSW – In progress

Update

NEW ETR : 27/02/2014 COB

Root cause :
Hardware failure

Exetel apologizes for the inconvenience this may have caused.