Exetel customer help forum

glend wrote:We believe that we have found and fixed this problem. Please let us know if I am mistaken.

Hello Glend,

Thank you, the problem has now been resolved.

Hello, Under Exetel's Helpdesk - Ticket History - My Open Conversations, I am currently receiving the error indicated below instead of the normal listing of open and historical fault tickets. This error also appears when attempting to log a new fault ticket, which makes reporting the issue somewhat...

Hello, Under Exetel's Helpdesk - Ticket History - My Open Conversations, I am currently receiving the error indicated below instead of the normal listing of open and historical fault tickets. This error also appears when attempting to log a new fault ticket, which makes reporting the issue somewhat ...

Thank you for the update, James.

Hi, The date for rectification is not 100% set in stone, once it is, it will be communicated to all Tasmanian customers. James Thanks for the feedback, James. Does the direct email sent out by Exetel Residential Support entered in the previous post above constitute the "communication to all Tasmani...

Hi, The date for rectification is not 100% set in stone, once it is, it will be communicated to all Tasmanian customers. James Thanks for the feedback, James. Does the direct email sent out by Exetel Residential Support entered in the previous post above constitute the "communication to all Tasmani...

To KavindaS, A recent post by an Exetel user on Whirlpool has the following information which they state was sourced from Exetel itself regarding the state-wide Tasmanian issue which has been an on-going problem since 23rd Oct 2012 post-wholesale DSL supplier transfer from Telstra to AAPT: "The iss...

To KavindaS, A recent post by an Exetel user on Whirlpool has the following information which they state was sourced from Exetel itself regarding the state-wide Tasmanian issue which has been an on-going problem since 23rd Oct 2012 post-wholesale DSL supplier transfer from Telstra to AAPT: "The iss...

Thank you for posting this Cindercharge, if confirmed I will be looking for a new ISP. Not a problem. Take it with a grain of salt until confirmed, of course. Given the level of discussion on this state-wide issue still present in such public forums as the Exetel User Help Forum, Whirlpool and even...

To KavindaS, A recent post by an Exetel user on Whirlpool has the following information which they state was sourced from Exetel itself regarding the state-wide Tasmanian issue which has been an on-going problem since 23rd Oct 2012 post-wholesale DSL supplier transfer from Telstra to AAPT: "The issu...

If you are still experiencing any problems with your service, or need any help, please call our support engineers on 1300 788 141, Option 2, anytime between 08.30 am and 11.00 pm AEST, or email residentialsupport@exetel.com.au at any time. We apologize for any inconvenience caused. Anurangaf, are y...

Indeed. Doing a snapshot triple-check one after the other with Speedtest.net, Oz Broadband Speed Test and Exetel's own Speed Test gives the following results below. Translating Download speed into KB/s for comparison it becomes: Speedtest.net: 69.6 KB/s OzBroadband Speed Test: 34 KB/s Exetel Speed T...

Agreed. Changed the MTU back to 1492 as requested by Exetel when the claim (again) went out that the issues had been resolved today (https://forum.exetel.com.au/viewtopic.php?f=296&t=39797&p=302674#p302674) However, recent localised results on an ADSL2 connection (Launceston South exchange) below ha...

Adding my 2 cents here too. On Launceston South exchange and have been getting 141 ms pings (to http://www.google.com) and speedtest results of 28 kbps (3 KB/s) when testing around 7:30 PM today. Previously, prior to 23rd Oct 2012, these values were <50 ms and 16.5 Mbps (2000 KB/s) respectively, and...