Search found 14 matches

by Cindercharge
Thu Nov 15, 2012 10:46 am
Forum: Member facilities & usage meter
Topic: Exetel Helpdesk - Ticket History Fatal Error
Replies: 5
Views: 3220

Re: Exetel Helpdesk - Ticket History Fatal Error

glend wrote:We believe that we have found and fixed this problem. Please let us know if I am mistaken.
Hello Glend,

Thank you, the problem has now been resolved.
by Cindercharge
Wed Nov 14, 2012 2:44 pm
Forum: Member facilities & usage meter
Topic: Exetel Helpdesk - Ticket History Fatal Error
Replies: 5
Views: 3220

Re: Exetel Helpdesk - Ticket History Fatal Error

Hello, Under Exetel's Helpdesk - Ticket History - My Open Conversations, I am currently receiving the error indicated below instead of the normal listing of open and historical fault tickets. This error also appears when attempting to log a new fault ticket, which makes reporting the issue somewhat...
by Cindercharge
Wed Nov 14, 2012 12:09 pm
Forum: Member facilities & usage meter
Topic: Exetel Helpdesk - Ticket History Fatal Error
Replies: 5
Views: 3220

Exetel Helpdesk - Ticket History Fatal Error

Hello, Under Exetel's Helpdesk - Ticket History - My Open Conversations, I am currently receiving the error indicated below instead of the normal listing of open and historical fault tickets. This error also appears when attempting to log a new fault ticket, which makes reporting the issue somewhat ...
by Cindercharge
Tue Nov 13, 2012 6:43 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

Thank you for the update, James.
by Cindercharge
Thu Nov 08, 2012 6:11 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

Hi, The date for rectification is not 100% set in stone, once it is, it will be communicated to all Tasmanian customers. James Thanks for the feedback, James. Does the direct email sent out by Exetel Residential Support entered in the previous post above constitute the "communication to all Tasmani...
by Cindercharge
Thu Nov 08, 2012 5:23 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

Hi, The date for rectification is not 100% set in stone, once it is, it will be communicated to all Tasmanian customers. James Thanks for the feedback, James. Does the direct email sent out by Exetel Residential Support entered in the previous post above constitute the "communication to all Tasmani...
by Cindercharge
Thu Nov 08, 2012 4:52 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

To KavindaS, A recent post by an Exetel user on Whirlpool has the following information which they state was sourced from Exetel itself regarding the state-wide Tasmanian issue which has been an on-going problem since 23rd Oct 2012 post-wholesale DSL supplier transfer from Telstra to AAPT: "The iss...
by Cindercharge
Thu Nov 08, 2012 8:24 am
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

To KavindaS, A recent post by an Exetel user on Whirlpool has the following information which they state was sourced from Exetel itself regarding the state-wide Tasmanian issue which has been an on-going problem since 23rd Oct 2012 post-wholesale DSL supplier transfer from Telstra to AAPT: "The iss...
by Cindercharge
Wed Nov 07, 2012 10:06 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

Thank you for posting this Cindercharge, if confirmed I will be looking for a new ISP. Not a problem. Take it with a grain of salt until confirmed, of course. Given the level of discussion on this state-wide issue still present in such public forums as the Exetel User Help Forum, Whirlpool and even...
by Cindercharge
Wed Nov 07, 2012 8:38 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

To KavindaS, A recent post by an Exetel user on Whirlpool has the following information which they state was sourced from Exetel itself regarding the state-wide Tasmanian issue which has been an on-going problem since 23rd Oct 2012 post-wholesale DSL supplier transfer from Telstra to AAPT: "The issu...
by Cindercharge
Sun Nov 04, 2012 5:56 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

If you are still experiencing any problems with your service, or need any help, please call our support engineers on 1300 788 141, Option 2, anytime between 08.30 am and 11.00 pm AEST, or email residentialsupport@exetel.com.au at any time. We apologize for any inconvenience caused. Anurangaf, are y...
by Cindercharge
Sun Nov 04, 2012 3:38 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

Indeed. Doing a snapshot triple-check one after the other with Speedtest.net, Oz Broadband Speed Test and Exetel's own Speed Test gives the following results below. Translating Download speed into KB/s for comparison it becomes: Speedtest.net: 69.6 KB/s OzBroadband Speed Test: 34 KB/s Exetel Speed T...
by Cindercharge
Sat Nov 03, 2012 6:59 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

Agreed. Changed the MTU back to 1492 as requested by Exetel when the claim (again) went out that the issues had been resolved today (https://forum.exetel.com.au/viewtopic.php?f=296&t=39797&p=302674#p302674) However, recent localised results on an ADSL2 connection (Launceston South exchange) below ha...
by Cindercharge
Wed Oct 31, 2012 8:12 pm
Forum: ADSL connections
Topic: Changing DSL supplier in Tasmania...
Replies: 130
Views: 12467

Re: Changing DSL supplier in Tasmania...

Adding my 2 cents here too. On Launceston South exchange and have been getting 141 ms pings (to http://www.google.com) and speedtest results of 28 kbps (3 KB/s) when testing around 7:30 PM today. Previously, prior to 23rd Oct 2012, these values were <50 ms and 16.5 Mbps (2000 KB/s) respectively, and...