Exetel customer help forum

Hi and Welcome to the Exetel User Help Forum. I have taken a look at this and could see a routing issue on the VoIP service itself which is causing the problem you are currently facing. We are investigating the matter along with our Provider so please give us some time to get this sorted out for you...

Update

This issue has been resolved by our Upstream Carrier.

Event End Time : 17 Mar 2016 11.00am

Root Cause : Hardware Failure

Apologies for any inconvenience caused in this regard.

Event Notification Event Start Time: 17 Mar 2016 09:50 Products Impacted: VoIP Additional Information: Some users may face issues with incoming calls Root cause: Still being investigated. Number of Services Impacted: Unknown ETR: No ETR yet Exetel apologizes for any inconvenience this may have caus...

You may expect a response for this soon. Apologies for any delays.

Have you opened a ticket with Residential Support? If not please email the details of this issue to residentialsupport@exetel.com.au so we can have this investigated further.

Can you try restarting your phones and check if the issue persists? Check both SMS and MMS

Let me take a look at this.

I understand why there is the second login screen, I don't understand why there is no "reset password" URL on that second login page though. As my colleague advised, you need to use the MyExetel log in credentials here. Why this is not displayed here is because in order to reset the MyExetel passwo...

Looks like I fixed dropping issue by changing parameters in /etc/ppp/options of the modem from: lcp-echo-failure 5 lcp-echo-interval 1 to: lcp-echo-failure 10 lcp-echo-interval 6 the connection is stable now but very slow at night, can't watch Youtube or very bad quality. I think the quality of my ...

As my colleague advised, we recommend that you forward the router logs to the email address specified so we can go through the logs.

When doing so please refer this forum thread so we can cross refer the cases.

PM received. Voicemail does not appear to be active for this service.

You may activate this by logging in to your members area and activating it.

Navigate as follows : Services & Usage > Manage (Opposite mobile number) > Voicemail

Are you referring to your mobile service or landline service? Please PM me the number so I can confirm the status of the Voicemail service for you.

BROokmathews wrote:I'd like to think that this is a temporary symptom of technicians working on my problem, but I really don't know...

We hope this is the case. We are currently waiting on an update from our Supplier. An update will be provided to you once it is made available to us.

We will go through the ticket and respond to you via that.

There may be reasonable delays in responses during the holiday season so please bear with us.

Apologies for any inconvenience caused.

Reference Helpdesk Number: ZHH-16952-43 Since 18th December, speeds have varied from 190BYTES when connected to 1022k. My max download speed have gone from 380k/sec to 160k/sec. I've logged a helpdesk ticket and received no response since 21st. My connection speed is now 1022k when modem is cycled....