Exetel customer help forum

I have a friend who is considering Exetel for his first ISP, and is looking at the Naked Plans. The main problem, as far as I see it, is that he doesn't currently have a line connection (i.e. he has a line physically connected, but without a service). What process does he need to go through to get h...

What does "N/A" under "Status" in Service Status mean?

Blocked this morning! There really does seem to be an issue with time. The figures on the website are OK, and I did not go over 50Gb offpeak last month, although the blocking software seems to think so. And no amount of "restore" clicks would convince the system to let me back in, either! Seems to m...

Thanks for that.

Is there an issue with the reporting of quota usage block notices? I appreciate that last I went over 48 Gb and was expecting to be shaped immediately. However, I only got the blocked page at around 3pm this afternoon (during peak!). I've done a speed test and I'm not being shaped in peak (my bigges...

My site is also down (404 Not Found error).

Fair enough.
Just curious.

Was it ever 24000/1500? I'm sure that's what I signed up for. Is it just my imagination that it has now dropped to 18000/900? (Which is what my Plan detail says it is now.) I had a 'phone line problem a while back and when it was all fixed, the available speed was lower. And almost exactly by the sa...

Mine was off for about 40 mins.
No PPP.
It's back now. Was there a problem?

[Takes large bite of humble pie.] Turns out it was a line fault! I'm getting >4Mb now and, touch wood, problem solved. I sincerely apologize to anyone at Exetel I may have insulted/blamed/bad-mouthed/pissed off over the past week. Final irony. Optus telephone line fault, fixed by a Telstra engineer!...

I noticed something new last night. I had a (relatively) high sync (>2Mb), but downloads seemed to top out at about 35KB/s. i.e. At one point I had 4 http downloads running and the combined speed was peaking at around 30-35 KB/s. As downloads completed, the speed of the others increased. Speedtest s...

I thought this had been fixed last night. Someone from Exetel 'phoned and said they'd done "something" at their end and the line speed jumped to nearly 3Mb! I was rapt! Paranoid me got out of bed at midnight to check and it was still the same. Yay! I awoke this morning and it was back to <200k. How ...

http://www.speedtest.net/result/194872952.png [`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</a>*]`] [(---------------------------------- Test run on [*22/10/2007*] @ [*05:13 PM*] Mirror: [*Exetel*] Data: [*600 KB*] Test Time: [*3.95 secs*] Your line speed is [*1...

After the service being "OK" for most of Saturday it dropped back into "Not OK" mode in the evening. Speeds back to around 1Mb and occasionally <150k. Sunday was generally "OK", but, likewise, dropping back down to 1Mb and occasionally <100k in the evening. My modem is a Netcomm NB6Plus4W, and I hav...

John Howard reckons I should be getting 12Mbs, too!!!