Exetel customer help forum

Hi Don, The number of issues experienced by Exetel users seem to be similar to those of many other ISPs. I'll grant that there has been a dearth of useful information posted accessibly here, compounded by a welcome letter that is too simplistic and omits some important caveats. I'm an IT guy; I can ...

In http://www.exetel.com.au/a_plan_pricing_new.htm (and likewise) For the E plans: Please (consider!) changing the column heading away from "Line Activation Charge". This seems erroneous: the (Telstra) Line Activation Charge is always constant, but the cost shown would be more accurately labelled so...

On any of the Exetel Business pages: The link to "Business VoIP" in the right-hand nav bar is not working. The link points to http://www.exetel.com.au/d_business_main.htm# (i.e. it reloads the main page) I expect it should point to http://www.exetel.com.au/d_business_voip.htm# or similar (which does...

I'm going to have to disagree with you on one point. sure the 31st Dec part needs to go but From 1st January 2006 the period will be extended by one hour from 1 am to 10 am each day. is correct formal english in this context and is how it would be presented in a contract or SLA. Hi felix! I am not ...

Please please please fix on 'Prices for New ADSL users...' as a matter of urgency. It looks very unprofessional to leave stuff like the following on the page for so long. On http://www.exetel.com.au/a_plan_pricing_new.htm (Edit: and on the Transfer pricing page too) Please DELETE "Up to 31st Decemb...

On http://www.exetel.com.au/voip_main.htm: Australian Telecommunication’s Act should be Australian Telecommunications Act (no apostrophe) All the text under 'What The Potential Customer’s Requirements May Be' Please balance tags so not all the text is bold. (Make it so Questions are bold, and answer...

Thank-you for the prompt reply NetworkAdmin.

I take it that my post just previous to the one you answered is a correct construction of the policy?

NetworkAdmin wrote: When you check the account, it moves email from the 'new' directory to the 'cur' directory. If that is done on a period of at least once every six months, the account would be considered active. Is this the only definition of active? This implies that simply checking an account ...

Is the following a reasonable interpretation of the very first post in this thread? Can any Exetel admin clarify or correct an invalid point? -- chrispie [ ... ] Exetel will put in place the following policies from 1st February 2006: 1) Deletion of any email account that has not been used for more t...

> 1) deletion of all accounts that have not been > used for more than six months. Can you clarify? Would 'Have not been accessed for more than six months' be feasible? (Just clarify if 'used' means "mail has been received", or "the account has been checked via webmail or an email program". In the fo...

After changing payment details:

https://www.exetel.com.au/members/payment_change.php

Exetel Customer Account Tools - Change Payment Method

Payment detail has been succefully changed.

Okay, any more out there?

Try:

http://www.exetel.com.au/a_modem_options.htm
http://www.exetel.com.au/a_mrtg_trafic_internet.htm
There are no titles on these pages

Member tools pages. Very inconsistent naming for these. Some have specific names, and others do not.

Trivial, I know!