Search found 28 matches

by duncanm
Fri Jan 18, 2019 7:27 am
Forum: ADSL connections
Topic: PPP not authenticating. NSW 2120
Replies: 1
Views: 215

PPP not authenticating. NSW 2120

Any issues with Pennant Hills ?

my PPP dropped out last night about 10pm. Still out this morning.

ADSL link is up and solid. Have done the 'on and off' thing.
by duncanm
Thu Jan 05, 2017 2:54 pm
Forum: Member facilities & usage meter
Topic: Helpdesk ticket system
Replies: 6
Views: 2033

Re: Helpdesk ticket system

What's the point of the helpdesk ticket system ? I lodged a ticket on the 3rd Jan and have had zero response to it - despite various follow-ups on the online system. Currently on hold waiting for an operator. But seriously -- if you're not monitoring the ticket system, get rid of it! (Reference: REV...
by duncanm
Sat May 16, 2015 10:20 am
Forum: ADSL connections
Topic: being shaped?
Replies: 2
Views: 723

Re: being shaped?

fixed - thanks.

~3.5Mbps down speed now - much more aligned with the sync speed.
by duncanm
Fri May 15, 2015 11:40 pm
Forum: ADSL connections
Topic: being shaped?
Replies: 2
Views: 723

being shaped?

We hit our limit last month and looked like we got shaped - 1MB/s. Fine. I changed plans to unlimited, and the rollover (and usual monthly payment) date was 13May, but I still appear to be stuck on shaping (now the 15th). My user page reflects the new plan Modem sync is ~4300/816 kbps (we're a fair ...
by duncanm
Tue May 05, 2015 7:27 am
Forum: Member facilities & usage meter
Topic: Change Service Details - monthly total payment wrong
Replies: 1
Views: 2127

Change Service Details - monthly total payment wrong

Your 'change service details' page is not functioning correctly when calculating the monthly payment.

for example, if I select the ADSL2 unlimited plan ($32/month + $26 phone line), it presents a "Total monthly cost" of $84/month rather than $58/month on the Order Confirmation Page.
by duncanm
Mon Mar 16, 2015 1:15 pm
Forum: ADSL connections
Topic: Authentication failed - Pennant Hills NSW
Replies: 5
Views: 435

Re: Authentication failed - Pennant Hills NSW

Thanks Angelos.
by duncanm
Mon Mar 16, 2015 9:39 am
Forum: ADSL connections
Topic: Authentication failed - Pennant Hills NSW
Replies: 5
Views: 435

Re: Authentication failed - Pennant Hills NSW

Same here - no authentication since about 11pm last night.

I've logged a ticket: RBT-42268-776

I'm also on PH exchange
by duncanm
Sat Jan 16, 2010 11:09 pm
Forum: Other
Topic: Can't log a fault ticket: no items in (mandatory) pulldown
Replies: 2
Views: 636

Re: Can't log a fault ticket: no items in (mandatory) pulldown

Thanks,

I've logged the request via email.

On this particular issue, I tried adding an email address to the account.. didn't help with the problem.

rgds

duncan
by duncanm
Sat Jan 16, 2010 10:59 pm
Forum: Other
Topic: Can't log a fault ticket: no items in (mandatory) pulldown
Replies: 2
Views: 636

Can't log a fault ticket: no items in (mandatory) pulldown

I can't log a fault ticket.. there are no email addresses available to choose from in the (mandatory, marked with *) pulldown menu.

Any ideas?
by duncanm
Thu Apr 16, 2009 12:42 pm
Forum: ADSL connections
Topic: No line sync, can't get tech for another week?!
Replies: 15
Views: 545

Re: No line sync, can't get tech for another week?!

Jason,

thanks for the quick update.

Who 'owned' the tech that came in yesterday.. was it Exetel, Optus or Telstra?

I'm having trouble keeping track of who is checking what on the system.
by duncanm
Thu Apr 16, 2009 11:41 am
Forum: ADSL connections
Topic: No line sync, can't get tech for another week?!
Replies: 15
Views: 545

Re: No line sync, can't get tech for another week?!

Ok, so here we are a week later... three weeks after the initial fault was lodged. The tech came in yesterday morning, poked around the phone sockets and tested one or two with his gizmo (I don't know what was done, I wasn't home at the time). At the end of testing, the conclusion was that 'this has...
by duncanm
Mon Apr 06, 2009 5:21 pm
Forum: ADSL connections
Topic: No line sync, can't get tech for another week?!
Replies: 15
Views: 545

Re: No line sync, can't get tech for another week?!

I can use the ticket system exclusively.. but that doesn't always appear to happen from your end, either.

It may be better to have your call centre log all contact/work on the ticket system (which I think they generally do), and similarly for your local people.

Just a suggestion...

duncan
by duncanm
Mon Apr 06, 2009 4:39 pm
Forum: ADSL connections
Topic: No line sync, can't get tech for another week?!
Replies: 15
Views: 545

Re: No line sync, can't get tech for another week?!

well.. I'll be waiting till the 15th it would seem. Can I make a general suggestion that exetel do some work on unifying their fault handling systems? There seems to be this forum, the call center, the helpdesk website.. and not much communication going on between them. The number of interfaces is g...
by duncanm
Mon Apr 06, 2009 11:22 am
Forum: ADSL connections
Topic: No line sync, can't get tech for another week?!
Replies: 15
Views: 545

Re: No line sync, can't get tech for another week?!

ticket is 1233107 I suggest you call our contact number this afternoon to organise a time, as my spouse will be there (and will be the one making herself available during the week). I will prepare her for the no-technician/phonecall-for-new-time scenario, but don't be surprised if she's a little ira...
by duncanm
Mon Apr 06, 2009 10:46 am
Forum: ADSL connections
Topic: No line sync, can't get tech for another week?!
Replies: 15
Views: 545

Re: No line sync, can't get tech for another week?!

I mentioned on Friday: "A slot is not available for that day anyway" - the 06/04 was filled already on Friday. There is no appointment scheduled for today. Would you like Thursday morning, if there is still a slot available? There is a serious disconnect somewhere.. and its not just on my ADSL. I s...