Exetel customer help forum

joris wrote: ↑

Sun Apr 26, 2020 7:10 am

What is involved in a change of account name for a fixed-term home broadband service ?

Please drop an email to billing@exetel.com.au and we will send you the process.
Its a very simple process where the existing owner agrees to transfer and the new owners agreeing to take over the services.

Or am I missing something? If I pay the $10 do I get unblocked and then credited the $9.65 if I make no further international SMS? The Dashboard alert is a bit confusing as it indicates the amount to pay is $10 but clicking on the "Pay more to stay unblocked" link it says Current excess usage $0.35...

I'm on an ExeSim Saver mobile plan. My contract end date is on the 5th of the month. Currently the monthly data/call plan resets are on the 1st of the month and I'm billed for that around the middle of the month. If I cancel my plan on any date after the 5th do only get charge pro rata on the days ...

Why is it i get a little bill the week after i pay my bill. is this some sort of scam you have running just to be able to charge me an extras $10 !! Exetel.png this $1.60 can't be held of to next bill ? I know it is only a small amount , it is the principle of you're shady doing's As of my experien...

The Due Dates on invoices I receive keep changing so it's impossible to synchronise with my bank's scheduled transfer options. Westpac Scheduled Payment Options - Daily - Weekly - Every 2 weeks - Every 3 weeks - Every 4 weeks - Monthly - Every 2 months - Every 12 weeks - Quarterly - Every 4 months ...

Hi team Could I get a update via PM or email regarding my above case? It's for a credit for the refund of the modem and postage costs. I've emailed residentailsales and billing however have not had a response back Thanks Hi, Sorry for the delay in getting this arranged. We will organize this credit...

Hi Exetel, Though it seems quite clear but I just like to double confirm that, with your "Spend control function", I can set it to "stop data" when all quota used up and wait for the next billing cycle data to become available? At the same time, I can restrict all extra cost features, like premium ...

Hi,

If the spend management was set to $0 then the service would get blocked after this call.
On request, we can completely block the ability to make international calls.
Please PM me your service number and email address so I can have a look and get back to you with more specific details.

Thanks.

Hi Brian, We are really sorry about all this which resulted in not being able to attend to your emails in a timely manner,. We are currently having a backlog of inquiries and that resulted in the delay. The trainee who replied to you on 26th March obviously did not know that you are due a credit for...

Hi nylon, It seems that you have received an incorrectly system generated notification as I do not see any issues with your payments. Please accept my sincere apology on behalf of Exetel for this error. I will get our accounts team and the IT team to check what went wrong here. Please be assured tha...

Hi Michael,

Yes, since you were only issued a prorated invoice, the 2 free months credit will be applied to your next 2 full monthly invoices.

Our IT team is doing a few more adjustments.
This should be fixed properly within the day.
Thank you for your patience on this.

Thank you for letting us know of this.
Our IT team has started investigating on this issue and will get this fixed within the earliest possible time frame.
Please bear with us until we get this fixed for you.

Hi Thank you for pointing this our which we have already been made aware. Our IT team is currently working on this display issue where it shows a different figure on the usage section. IT team also confirmed that this has no effect on the billing side of things. This will be fixed shortly and we do ...

Exetel have agreed to refund the difference between the local and STD rate this month, but insist they are just passing on charges from Telstra, and will continue to charge at STD rates if we call these numbers. I have spoken to Telstra who indicate it is Exetel's responsibility to follow up with t...