Exetel customer help forum

Hi team Could I get a update via PM or email regarding my above case? It's for a credit for the refund of the modem and postage costs. I've emailed residentailsales and billing however have not had a response back Thanks Hi, Sorry for the delay in getting this arranged. We will organize this credit...

Hi Exetel, Though it seems quite clear but I just like to double confirm that, with your "Spend control function", I can set it to "stop data" when all quota used up and wait for the next billing cycle data to become available? At the same time, I can restrict all extra cost features, like premium ...

Hi,

If the spend management was set to $0 then the service would get blocked after this call.
On request, we can completely block the ability to make international calls.
Please PM me your service number and email address so I can have a look and get back to you with more specific details.

Thanks.

Hi Brian, We are really sorry about all this which resulted in not being able to attend to your emails in a timely manner,. We are currently having a backlog of inquiries and that resulted in the delay. The trainee who replied to you on 26th March obviously did not know that you are due a credit for...

Hi nylon, It seems that you have received an incorrectly system generated notification as I do not see any issues with your payments. Please accept my sincere apology on behalf of Exetel for this error. I will get our accounts team and the IT team to check what went wrong here. Please be assured tha...

Hi Michael,

Yes, since you were only issued a prorated invoice, the 2 free months credit will be applied to your next 2 full monthly invoices.

Our IT team is doing a few more adjustments.
This should be fixed properly within the day.
Thank you for your patience on this.

Thank you for letting us know of this.
Our IT team has started investigating on this issue and will get this fixed within the earliest possible time frame.
Please bear with us until we get this fixed for you.

Hi Thank you for pointing this our which we have already been made aware. Our IT team is currently working on this display issue where it shows a different figure on the usage section. IT team also confirmed that this has no effect on the billing side of things. This will be fixed shortly and we do ...

Exetel have agreed to refund the difference between the local and STD rate this month, but insist they are just passing on charges from Telstra, and will continue to charge at STD rates if we call these numbers. I have spoken to Telstra who indicate it is Exetel's responsibility to follow up with t...

Dear Stark, I have checked on your account and yes, all payments are up to date. It seems there's been some sort of an issue with the automated notification system. I can see that you have sent an email to our Accounts Receivable team as well. They will also check on this and will send you a confirm...

It's been more than 30 days since I had the internet activated here yet the VOiP Phone Service is still assigned to the previous Exetel account and not my current one which has the internet assigned to it. Am I expected to forever have 2 Exetel accounts? Account 1: Username = phone number. Password...

Hi there, Please find below an explanation on how roaming charges work and how the charges are displayed. If the customer sends an SMS or uses a Data product (including MMS) the following will appear in the record: For SMS: 888 followed by 10 zeros; For GPRS & MMS: 999NNNNNNNNNN where, NNNNNNNNNN = ...

Hi , I have not received a reply form your billing team about the item for $299 on my invoice. Tomorrow is the billing date. Your teach team mistakenly believes that a technician either laid copper on the property to connect the internet or did lead in this is incorrect.. he had to redo the jumpers...

I have replied to email from Billing. I just don't want to wait a month for a reply........ We have informed and updated the ongoing Billing ticket 11527650. You should receive a response by tomorrow. Hi Denny, I trust you received the response to your email this morning. We have not charged you fo...