Search found 23 matches

by sankap
Mon Jun 03, 2019 9:19 am
Forum: Invoicing & billing
Topic: Case 14915920
Replies: 2
Views: 90

Re: Case 14915920

Hi team Could I get a update via PM or email regarding my above case? It's for a credit for the refund of the modem and postage costs. I've emailed residentailsales and billing however have not had a response back Thanks Hi, Sorry for the delay in getting this arranged. We will organize this credit...
by sankap
Thu May 30, 2019 10:06 am
Forum: Mobile services
Topic: Data Settings
Replies: 6
Views: 147

Re: Data Settings

Hi Exetel, Though it seems quite clear but I just like to double confirm that, with your "Spend control function", I can set it to "stop data" when all quota used up and wait for the next billing cycle data to become available? At the same time, I can restrict all extra cost features, like premium ...
by sankap
Wed May 22, 2019 5:16 pm
Forum: Mobile services
Topic: International calls from mobile when not included in plan
Replies: 1
Views: 61

Re: International calls from mobile when not included in plan

Hi,

If the spend management was set to $0 then the service would get blocked after this call.
On request, we can completely block the ability to make international calls.
Please PM me your service number and email address so I can have a look and get back to you with more specific details.

Thanks.
by sankap
Fri Mar 29, 2019 7:44 pm
Forum: Invoicing & billing
Topic: have you charged me $223.36 THIS month
Replies: 5
Views: 194

Re: have you charged me $223.36 THIS month

Hi Brian, We are really sorry about all this which resulted in not being able to attend to your emails in a timely manner,. We are currently having a backlog of inquiries and that resulted in the delay. The trainee who replied to you on 26th March obviously did not know that you are due a credit for...
by sankap
Tue Oct 09, 2018 2:40 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 991

Re: Exetel's incompetent billing

Hi nylon, It seems that you have received an incorrectly system generated notification as I do not see any issues with your payments. Please accept my sincere apology on behalf of Exetel for this error. I will get our accounts team and the IT team to check what went wrong here. Please be assured tha...
by sankap
Wed Sep 05, 2018 4:21 pm
Forum: Invoicing & billing
Topic: First two month free, but billed?
Replies: 2
Views: 463

Re: First two month free, but billed?

Hi Michael,

Yes, since you were only issued a prorated invoice, the 2 free months credit will be applied to your next 2 full monthly invoices.
by sankap
Thu Aug 09, 2018 11:29 am
Forum: Telephone issues
Topic: Missing current cycle phone call history
Replies: 6
Views: 984

Re: Missing current cycle phone call history

Our IT team is doing a few more adjustments.
This should be fixed properly within the day.
Thank you for your patience on this.
by sankap
Fri Aug 03, 2018 10:25 am
Forum: Telephone issues
Topic: Missing current cycle phone call history
Replies: 6
Views: 984

Re: Missing current cycle phone call history

Thank you for letting us know of this.
Our IT team has started investigating on this issue and will get this fixed within the earliest possible time frame.
Please bear with us until we get this fixed for you.
by sankap
Wed Jul 11, 2018 5:19 pm
Forum: Member facilities & usage meter
Topic: VoIP billing usage units wrong?
Replies: 2
Views: 710

Re: VoIP billing usage units wrong?

Hi Thank you for pointing this our which we have already been made aware. Our IT team is currently working on this display issue where it shows a different figure on the usage section. IT team also confirmed that this has no effect on the billing side of things. This will be fixed shortly and we do ...
by sankap
Tue Apr 17, 2018 8:55 am
Forum: Invoicing & billing
Topic: Charged STD for same SZU
Replies: 3
Views: 518

Re: Charged STD for same SZU

Exetel have agreed to refund the difference between the local and STD rate this month, but insist they are just passing on charges from Telstra, and will continue to charge at STD rates if we call these numbers. I have spoken to Telstra who indicate it is Exetel's responsibility to follow up with t...
by sankap
Mon Apr 09, 2018 9:40 am
Forum: Invoicing & billing
Topic: Account unpaid?
Replies: 3
Views: 562

Re: Account unpaid?

Dear Stark, I have checked on your account and yes, all payments are up to date. It seems there's been some sort of an issue with the automated notification system. I can see that you have sent an email to our Accounts Receivable team as well. They will also check on this and will send you a confirm...
by sankap
Fri Dec 22, 2017 12:05 pm
Forum: Member facilities & usage meter
Topic: I have 2 Exetel accounts still
Replies: 2
Views: 728

Re: I have 2 Exetel accounts still

It's been more than 30 days since I had the internet activated here yet the VOiP Phone Service is still assigned to the previous Exetel account and not my current one which has the internet assigned to it. Am I expected to forever have 2 Exetel accounts? Account 1: Username = phone number. Password...
by sankap
Tue Aug 01, 2017 4:09 pm
Forum: Mobile services
Topic: International roaming charges
Replies: 8
Views: 2188

Re: International roaming charges

Hi there, Please find below an explanation on how roaming charges work and how the charges are displayed. If the customer sends an SMS or uses a Data product (including MMS) the following will appear in the record: For SMS: 888 followed by 10 zeros; For GPRS & MMS: 999NNNNNNNNNN where, NNNNNNNNNN = ...
by sankap
Tue Aug 01, 2017 9:31 am
Forum: Invoicing & billing
Topic: incorrect item on my bill for period ending August 2017
Replies: 4
Views: 1478

Re: incorrect item on my bill for period ending August 2017

Hi , I have not received a reply form your billing team about the item for $299 on my invoice. Tomorrow is the billing date. Your teach team mistakenly believes that a technician either laid copper on the property to connect the internet or did lead in this is incorrect.. he had to redo the jumpers...
by sankap
Tue May 30, 2017 9:00 am
Forum: Invoicing & billing
Topic: Switched to NBN, Still being billed for ADSL
Replies: 7
Views: 2174

Re: Switched to NBN, Still being billed for ADSL

I have replied to email from Billing. I just don't want to wait a month for a reply........ We have informed and updated the ongoing Billing ticket 11527650. You should receive a response by tomorrow. Hi Denny, I trust you received the response to your email this morning. We have not charged you fo...