Search found 49 matches

by natashaf
Fri Jan 18, 2019 11:06 am
Forum: Mobile services
Topic: 12 month contract change plan
Replies: 2
Views: 28

Re: 12 month contract change plan

HI Support, I have my current 12 month contract with these details: ExeSim Value 12 Month Renew Contract Start Date: 2018-02-01 Renew Contract End Date: 2019-02-01 Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge? ie. effective month start from n...
by natashaf
Thu Dec 20, 2018 2:38 pm
Forum: Invoicing & billing
Topic: upgrading to unlimited
Replies: 2
Views: 107

Re: upgrading to unlimited

Hi Robert,

One of our sales representatives will be in touch with you to assist you with your query.

Thank you
Regards
Natasha
by natashaf
Fri Nov 16, 2018 1:27 pm
Forum: Invoicing & billing
Topic: Changing plans
Replies: 2
Views: 197

Re: Changing plans

Hi, The plan change options are available on the My Exetel portal. Please follow the below steps to access. 1. Log in using the credentials 2. Click on services & usage 3. Next to the NBN service number there is an option as "manage". Please click on this. 4. Then select the tab "change plan" You wi...
by natashaf
Tue Nov 13, 2018 3:35 pm
Forum: NBN and other Fibre Services
Topic: NBN activations
Replies: 1
Views: 352

Re: NBN activations

Hi,

We can only process an order once the NBN is ready to the location. However, you may register your details using the below link and we will let you know as soon as you can connect to NBN.

https://www.exetel.com.au/broadband/nbn-register

Thank you
by natashaf
Fri Aug 24, 2018 10:20 am
Forum: NBN and other Fibre Services
Topic: NBN Preorder
Replies: 3
Views: 344

Re: NBN Preorder

Hi Adrian,

Please PM your contact details. We will be able assign someone to arrange a followup call when NBN is ready.

Thank you
Natasha
by natashaf
Wed Aug 22, 2018 5:57 pm
Forum: NBN and other Fibre Services
Topic: NBN Preorder
Replies: 3
Views: 344

Re: NBN Preorder

Hi Adrian, Thank you for your inquiry, You could register the address for NBN with us on the below link. We'll keep you updated and let you know as soon as you can connect to the NBN. https://www.exetel.com.au/broadband/nbn-register Also, please inbox your service details if you are an existing cust...
by natashaf
Fri Apr 13, 2018 10:15 am
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 46053

Re: The Exetel 6-year club

Hi, I'm now in my 15th year as an Exetel customer. This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account. Is the Pioneer discount applicable to NBN services? Can it be transferred from my ADSL account to my NBN account? Les Hi, We have checked...
by natashaf
Thu Apr 12, 2018 5:06 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 46053

Re: The Exetel 6-year club

Hi, I'm now in my 15th year as an Exetel customer. This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account. Is the Pioneer discount applicable to NBN services? Can it be transferred from my ADSL account to my NBN account? Les Hi We are currently...
by natashaf
Mon Aug 14, 2017 6:49 pm
Forum: Mobile services
Topic: New Value mobile 5GB plans
Replies: 1
Views: 804

Re: New Value mobile 5GB plans

Hi,

We have made the new plans available for existing customers.

However, please PM your service number/customer ID in order for me to investigate further.

Regards

Natasha
by natashaf
Fri Jul 14, 2017 1:17 pm
Forum: Invoicing & billing
Topic: Pioneer switching from ADSL2 to NBN
Replies: 3
Views: 1195

Re: Pioneer switching from ADSL2 to NBN

Hi, HFC NBN has just been enabled in my area and I'd like to switch to it but I have a few questions: 1) Will my Pioneer discount continue? 2) Will I be charged the connection fee? 3) If I were to contract to the 25Mb/s tier, would it be possible to change to the 100MB/s after a couple of months wi...
by natashaf
Tue May 23, 2017 1:25 pm
Forum: Web space, mirror & blog services
Topic: Domain Registration Transfer
Replies: 7
Views: 1874

Re: Domain Registration Transfer

Hi Dave,

The cost for domain registration for a .com is $48 for a period of 2 years.

In order to confirm the cost for domain transfer, kindly PM the complete domain name so that I can check on the specific cost.

Regards

Natasha
by natashaf
Mon Feb 20, 2017 6:35 pm
Forum: NBN and other Fibre Services
Topic: When do we get the modem?
Replies: 2
Views: 1334

Re: When do we get the modem?

Hi, If the appointment date is being given, the modem will be delivered to you in approx. 3-5 business days. However, I could do a specific check if you PM the customer ID or the service number for the service. Since it is being sent through a courier company, it is required to sign a confirmation w...
by natashaf
Tue Jan 17, 2017 7:38 pm
Forum: Improvement & suggestions
Topic: ADSL2+ ANNEX M
Replies: 16
Views: 13066

Re: ADSL2+ ANNEX M

Hi,

Annex M is still not available for ADSL2+

Regards

Natasha
by natashaf
Thu Oct 06, 2016 5:20 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3589

Re: FTTN Order

Hi,

I believe that you received a call from one of our senior sales representatives and the information is been cleared out. However, if you still do have any concerns kindly let us know so that we could assist you.

Regards,

Natasha
by natashaf
Tue Oct 04, 2016 6:30 pm
Forum: NBN and other Fibre Services
Topic: FTTN Order
Replies: 20
Views: 3589

Re: FTTN Order

Hi, Thank you for your patience. A central splitter can be used with the service. However, we are unable to guarantee if you could retain the voice service through the central splitter. The Splitter is used to reduce interference caused by your internal wiring. According to what NBN says, the copper...