Search found 52 matches

by natashaf
Thu Apr 04, 2019 3:16 pm
Forum: NBN and other Fibre Services
Topic: 1/12 plans gone?
Replies: 3
Views: 189

Re: 1/12 plans gone?

Hi, Yes, the 12/1mbps plans are no longer available for you to change. The management has decided to remove the 12/1mbps plans as we offer competitive pricing on the 50/20mbps and 100/40mbps. If you are interested to change over to one of the available plans, please make a request via the My Exetel ...
by natashaf
Tue Apr 02, 2019 4:29 pm
Forum: NBN and other Fibre Services
Topic: Higher speed FTTP services
Replies: 6
Views: 264

Re: Higher speed FTTP services

Hi,

The highest available theoretical speed for Opticomm service is 100/40mbps.

Thank you
by natashaf
Mon Jan 28, 2019 11:29 am
Forum: Mobile services
Topic: 12 month contract change plan
Replies: 7
Views: 365

Re: 12 month contract change plan

Hi,

One of our sales representatives will be in touch with you to help you with this.

Thank you
by natashaf
Fri Jan 18, 2019 11:06 am
Forum: Mobile services
Topic: 12 month contract change plan
Replies: 7
Views: 365

Re: 12 month contract change plan

HI Support, I have my current 12 month contract with these details: ExeSim Value 12 Month Renew Contract Start Date: 2018-02-01 Renew Contract End Date: 2019-02-01 Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge? ie. effective month start from n...
by natashaf
Thu Dec 20, 2018 2:38 pm
Forum: Invoicing & billing
Topic: upgrading to unlimited
Replies: 2
Views: 249

Re: upgrading to unlimited

Hi Robert,

One of our sales representatives will be in touch with you to assist you with your query.

Thank you
Regards
Natasha
by natashaf
Fri Nov 16, 2018 1:27 pm
Forum: Invoicing & billing
Topic: Changing plans
Replies: 2
Views: 329

Re: Changing plans

Hi, The plan change options are available on the My Exetel portal. Please follow the below steps to access. 1. Log in using the credentials 2. Click on services & usage 3. Next to the NBN service number there is an option as "manage". Please click on this. 4. Then select the tab "change plan" You wi...
by natashaf
Tue Nov 13, 2018 3:35 pm
Forum: NBN and other Fibre Services
Topic: NBN activations
Replies: 1
Views: 651

Re: NBN activations

Hi,

We can only process an order once the NBN is ready to the location. However, you may register your details using the below link and we will let you know as soon as you can connect to NBN.

https://www.exetel.com.au/broadband/nbn-register

Thank you
by natashaf
Fri Aug 24, 2018 10:20 am
Forum: NBN and other Fibre Services
Topic: NBN Preorder
Replies: 3
Views: 507

Re: NBN Preorder

Hi Adrian,

Please PM your contact details. We will be able assign someone to arrange a followup call when NBN is ready.

Thank you
Natasha
by natashaf
Wed Aug 22, 2018 5:57 pm
Forum: NBN and other Fibre Services
Topic: NBN Preorder
Replies: 3
Views: 507

Re: NBN Preorder

Hi Adrian, Thank you for your inquiry, You could register the address for NBN with us on the below link. We'll keep you updated and let you know as soon as you can connect to the NBN. https://www.exetel.com.au/broadband/nbn-register Also, please inbox your service details if you are an existing cust...
by natashaf
Fri Apr 13, 2018 10:15 am
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 47942

Re: The Exetel 6-year club

Hi, I'm now in my 15th year as an Exetel customer. This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account. Is the Pioneer discount applicable to NBN services? Can it be transferred from my ADSL account to my NBN account? Les Hi, We have checked...
by natashaf
Thu Apr 12, 2018 5:06 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 47942

Re: The Exetel 6-year club

Hi, I'm now in my 15th year as an Exetel customer. This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account. Is the Pioneer discount applicable to NBN services? Can it be transferred from my ADSL account to my NBN account? Les Hi We are currently...
by natashaf
Mon Aug 14, 2017 6:49 pm
Forum: Mobile services
Topic: New Value mobile 5GB plans
Replies: 1
Views: 931

Re: New Value mobile 5GB plans

Hi,

We have made the new plans available for existing customers.

However, please PM your service number/customer ID in order for me to investigate further.

Regards

Natasha
by natashaf
Fri Jul 14, 2017 1:17 pm
Forum: Invoicing & billing
Topic: Pioneer switching from ADSL2 to NBN
Replies: 3
Views: 1342

Re: Pioneer switching from ADSL2 to NBN

Hi, HFC NBN has just been enabled in my area and I'd like to switch to it but I have a few questions: 1) Will my Pioneer discount continue? 2) Will I be charged the connection fee? 3) If I were to contract to the 25Mb/s tier, would it be possible to change to the 100MB/s after a couple of months wi...
by natashaf
Tue May 23, 2017 1:25 pm
Forum: Web space, mirror & blog services
Topic: Domain Registration Transfer
Replies: 7
Views: 2085

Re: Domain Registration Transfer

Hi Dave,

The cost for domain registration for a .com is $48 for a period of 2 years.

In order to confirm the cost for domain transfer, kindly PM the complete domain name so that I can check on the specific cost.

Regards

Natasha
by natashaf
Mon Feb 20, 2017 6:35 pm
Forum: NBN and other Fibre Services
Topic: When do we get the modem?
Replies: 2
Views: 1941

Re: When do we get the modem?

Hi, If the appointment date is being given, the modem will be delivered to you in approx. 3-5 business days. However, I could do a specific check if you PM the customer ID or the service number for the service. Since it is being sent through a courier company, it is required to sign a confirmation w...