Search found 55 matches

by natashaf
Fri Mar 13, 2020 10:57 am
Forum: Invoicing & billing
Topic: Plan speed change issue
Replies: 2
Views: 55

Re: Plan speed change issue

Hi,

If there is no speed change involved the plan should come into effect immediately.

Please PM your SN and we will arrange someone to contact you and resolve the issue.

Thank you
by natashaf
Fri Jun 21, 2019 5:22 pm
Forum: NBN and other Fibre Services
Topic: Old broadband service cancellation
Replies: 1
Views: 199

Re: Old broadband service cancellation

Hi,

If the other service is with Exetel, we could place the cancellation. If so, please PM your service details and we will check that for you. However, if it is with another ISP you need to arrange the cancellation.

Thank you
by natashaf
Thu May 30, 2019 11:11 am
Forum: Invoicing & billing
Topic: Changing plan within first two months
Replies: 3
Views: 299

Re: Changing plan within first two months

Hello, I'd like to change my NBN plan to "nbn50 unlimited data for AU$59.99/month". Unfortunately I cannot do this via "My Exetel", as this plan is not selectable (see also: https://forum.exetel.com.au/viewtopic.php?f=24&t=44645&p=326082&hilit=change+plan#p326082). Five weeks ago, when I signed up ...
by natashaf
Thu Apr 04, 2019 3:16 pm
Forum: NBN and other Fibre Services
Topic: 1/12 plans gone?
Replies: 3
Views: 403

Re: 1/12 plans gone?

Hi, Yes, the 12/1mbps plans are no longer available for you to change. The management has decided to remove the 12/1mbps plans as we offer competitive pricing on the 50/20mbps and 100/40mbps. If you are interested to change over to one of the available plans, please make a request via the My Exetel ...
by natashaf
Tue Apr 02, 2019 4:29 pm
Forum: NBN and other Fibre Services
Topic: Higher speed FTTP services
Replies: 6
Views: 657

Re: Higher speed FTTP services

Hi,

The highest available theoretical speed for Opticomm service is 100/40mbps.

Thank you
by natashaf
Mon Jan 28, 2019 11:29 am
Forum: Mobile services
Topic: 12 month contract change plan
Replies: 7
Views: 861

Re: 12 month contract change plan

Hi,

One of our sales representatives will be in touch with you to help you with this.

Thank you
by natashaf
Fri Jan 18, 2019 11:06 am
Forum: Mobile services
Topic: 12 month contract change plan
Replies: 7
Views: 861

Re: 12 month contract change plan

HI Support, I have my current 12 month contract with these details: ExeSim Value 12 Month Renew Contract Start Date: 2018-02-01 Renew Contract End Date: 2019-02-01 Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge? ie. effective month start from n...
by natashaf
Thu Dec 20, 2018 2:38 pm
Forum: Invoicing & billing
Topic: upgrading to unlimited
Replies: 2
Views: 484

Re: upgrading to unlimited

Hi Robert,

One of our sales representatives will be in touch with you to assist you with your query.

Thank you
Regards
Natasha
by natashaf
Fri Nov 16, 2018 1:27 pm
Forum: Invoicing & billing
Topic: Changing plans
Replies: 2
Views: 580

Re: Changing plans

Hi, The plan change options are available on the My Exetel portal. Please follow the below steps to access. 1. Log in using the credentials 2. Click on services & usage 3. Next to the NBN service number there is an option as "manage". Please click on this. 4. Then select the tab "change plan" You wi...
by natashaf
Tue Nov 13, 2018 3:35 pm
Forum: NBN and other Fibre Services
Topic: NBN activations
Replies: 1
Views: 838

Re: NBN activations

Hi,

We can only process an order once the NBN is ready to the location. However, you may register your details using the below link and we will let you know as soon as you can connect to NBN.

https://www.exetel.com.au/broadband/nbn-register

Thank you
by natashaf
Fri Aug 24, 2018 10:20 am
Forum: NBN and other Fibre Services
Topic: NBN Preorder
Replies: 3
Views: 785

Re: NBN Preorder

Hi Adrian,

Please PM your contact details. We will be able assign someone to arrange a followup call when NBN is ready.

Thank you
Natasha
by natashaf
Wed Aug 22, 2018 5:57 pm
Forum: NBN and other Fibre Services
Topic: NBN Preorder
Replies: 3
Views: 785

Re: NBN Preorder

Hi Adrian, Thank you for your inquiry, You could register the address for NBN with us on the below link. We'll keep you updated and let you know as soon as you can connect to the NBN. https://www.exetel.com.au/broadband/nbn-register Also, please inbox your service details if you are an existing cust...
by natashaf
Fri Apr 13, 2018 10:15 am
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 52685

Re: The Exetel 6-year club

Hi, I'm now in my 15th year as an Exetel customer. This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account. Is the Pioneer discount applicable to NBN services? Can it be transferred from my ADSL account to my NBN account? Les Hi, We have checked...
by natashaf
Thu Apr 12, 2018 5:06 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 52685

Re: The Exetel 6-year club

Hi, I'm now in my 15th year as an Exetel customer. This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account. Is the Pioneer discount applicable to NBN services? Can it be transferred from my ADSL account to my NBN account? Les Hi We are currently...
by natashaf
Mon Aug 14, 2017 6:49 pm
Forum: Mobile services
Topic: New Value mobile 5GB plans
Replies: 1
Views: 1147

Re: New Value mobile 5GB plans

Hi,

We have made the new plans available for existing customers.

However, please PM your service number/customer ID in order for me to investigate further.

Regards

Natasha