Exetel customer help forum

Hi,

If there is no speed change involved the plan should come into effect immediately.

Please PM your SN and we will arrange someone to contact you and resolve the issue.

Thank you

Hi,

If the other service is with Exetel, we could place the cancellation. If so, please PM your service details and we will check that for you. However, if it is with another ISP you need to arrange the cancellation.

Thank you

Hello, I'd like to change my NBN plan to "nbn50 unlimited data for AU$59.99/month". Unfortunately I cannot do this via "My Exetel", as this plan is not selectable (see also: https://forum.exetel.com.au/viewtopic.php?f=24&t=44645&p=326082&hilit=change+plan#p326082). Five weeks ago, when I signed up ...

Hi, Yes, the 12/1mbps plans are no longer available for you to change. The management has decided to remove the 12/1mbps plans as we offer competitive pricing on the 50/20mbps and 100/40mbps. If you are interested to change over to one of the available plans, please make a request via the My Exetel ...

Hi,

The highest available theoretical speed for Opticomm service is 100/40mbps.

Thank you

Hi,

One of our sales representatives will be in touch with you to help you with this.

Thank you

HI Support, I have my current 12 month contract with these details: ExeSim Value 12 Month Renew Contract Start Date: 2018-02-01 Renew Contract End Date: 2019-02-01 Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge? ie. effective month start from n...

Hi Robert,

One of our sales representatives will be in touch with you to assist you with your query.

Thank you
Regards
Natasha

Hi, The plan change options are available on the My Exetel portal. Please follow the below steps to access. 1. Log in using the credentials 2. Click on services & usage 3. Next to the NBN service number there is an option as "manage". Please click on this. 4. Then select the tab "change plan" You wi...

Hi,

We can only process an order once the NBN is ready to the location. However, you may register your details using the below link and we will let you know as soon as you can connect to NBN.

https://www.exetel.com.au/broadband/nbn-register

Thank you

Hi Adrian,

Please PM your contact details. We will be able assign someone to arrange a followup call when NBN is ready.

Thank you
Natasha

Hi Adrian, Thank you for your inquiry, You could register the address for NBN with us on the below link. We'll keep you updated and let you know as soon as you can connect to the NBN. https://www.exetel.com.au/broadband/nbn-register Also, please inbox your service details if you are an existing cust...

Hi, I'm now in my 15th year as an Exetel customer. This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account. Is the Pioneer discount applicable to NBN services? Can it be transferred from my ADSL account to my NBN account? Les Hi, We have checked...

Hi, I'm now in my 15th year as an Exetel customer. This week I upgraded my service from ADSL to NBN FTTN and as part of the upgrade I was assigned a new account. Is the Pioneer discount applicable to NBN services? Can it be transferred from my ADSL account to my NBN account? Les Hi We are currently...

Hi,

We have made the new plans available for existing customers.

However, please PM your service number/customer ID in order for me to investigate further.

Regards

Natasha