Exetel customer help forum

Hi, has there been any changes in availability of 250mbps/1gbps plans in Opticomm estates? Starting to see a few other RSPs offer this in my area so wanting to just see if I can upgrade before changing providers. Hi We are currently not offering 250/1mpbs speed plans, as and when the new plans are ...

Hey Exetel. Leaptel are now offering Gigabit plans with unlimited data for $149 a month on Opticomm Will you guys be following suit? Quite like your service but that there is a deal with switching ISPs for. But if you've got something in the works I'll stick around. HI We are currently not offering...

Ateres wrote: ↑

Thu Jun 18, 2020 5:02 pm

is it still actual?
cause I would like to switch my mobile plan

HI

You may log in to the Exetel Member facility to submit a plan change for the mobile service. The plan change will only come in to effect from the 1st of the next month.

Kind Regards
Nicole.

We apologize for the inconvenience caused with regards to this. Kindly PM your service details so we could further investigate this and provide updates on your usage at a reasonable time. Hi We apologize for the inconvenience caused with regards to this. Kindly PM your service details so we could f...

The 'cancel service' form counts one month extra. For example if a contract started 1-aug-2019, cancelling on 31-jul-2020 counts 2 months cancellation fee. Further, at about half of the possible calendar dates, a blank result is shown. Dear Sir, With regards to cancellation 30 days notice period is...

Re voip phone, I was told by salesman existing phones wouldnt work. Thats wrong. I have 2 existing phones working. HI Let me apologies for the inconvenience this may have caused you. Could you please provide us with your service details and the best contact number in order to arrange a call back to...

Mick.G wrote: ↑

Thu Oct 24, 2019 7:33 am

firstly Hello.

i would like to find out if i am able to upgrade my existing ADSL2 plan to a fiber plan as it is apparently ready next week some time in my area ?

Hi
Kindly PM your service details and we will arrange a call back to assist with the migration.

Kind Regards

Nicole

So there is no rental charge for the VOIP line... is it included in the NBN package? I RANG SALES AND THEY WERE LOOKING INTO THE RENTAL CHARGE ON MY BILL BUT THEY HAVE NOT RESPONDED...SALES SAID THEY WOULD EMAIL ME!!! When are sales going to respond...if at all!!! Hi Kindly PM your service details ...

machine wrote: ↑

Thu Oct 17, 2019 11:32 am

Hi,

When purchasing an NBN package, is the VOIP line included in the NBN package...… pay for calls as you go.

Thanks

HI

You have the option to add a VOIP pack with the plan. The Unlimited call pack is $10 extra with the unlimited fiber service.

Kind Regards

Nicole

Awesome, thank you for the escalation, however it is now 3 more days and absolutely zero progress or contact. Is Exetel still a business or have you shut down ? Hi Apologize for the inconvenience with regards to this. We will arrange a call back shortly to assist you with the cancellation. Kind Reg...

ManUtdFans wrote: ↑

Fri Aug 09, 2019 1:32 pm

Hi Nicole,

Yes, I just sent you PM.

Thanks

HI

An email was sent to your nominated email address with the details.

Kind Regards

Nicole

ManUtdFans wrote: ↑

Wed Aug 07, 2019 10:08 pm

Hi,

Can you tell me if I need to pay any cancellation fees if I request a mobile phone pan from a 12-month plan to month to month before 27 August?
My contract renewal date is 2019-09-01.
Thanks

HI

Kindly PM your service details in order to further advise you on this.

Kind Regards

Nicole

How long should PSTN > VoIP porting take? My ADSL2 Optus line has been active for a month since my NBN connection went live and I've not had any updates about my phone port... I've just received an NBN bill and an ADSL2 bill within a week, including my PSTN billing. Hi Hugh The porting normally tak...

Hi Hugh Kindly PM your service details. If the order is submitted via the migration once the fiber service is active the ADSL service is disconnected within 7 business days. However if you have requested a PSTN to VOIP porting with the migration ADSL/ PSTN needs to be kept active till the porting is...

Not sure if I understand it correctly. I followed the link & it says voicemail attracts charges when a message is left. Is this true as I am looking at diverting all calls to voicemail while still in Australia so once overseas the phone will not ring if turned on? [/quote] HI Yes, If you will be cha...