Search found 48 matches

by Mandy
Fri Sep 01, 2017 9:35 am
Forum: Mobile services
Topic: Plan change actual changeover date
Replies: 1
Views: 542

Re: Plan change actual changeover date

Baldrick wrote:I changed my really old mobile plan over to the exesimsaver plan a couple of weeks ago.
When does this new plan actually take effect?
Is it 1st of the month or next billing cycle which I think is around 12th of the month?

The plan change has come in to effect today the 01st of September 2017.
by Mandy
Tue Aug 22, 2017 12:14 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 42785

Re: The Exetel 13+ year club

hey hey gday, been here for 13.5 yrs, one of the first 300, and still quite happy except for the fact when i moved premises all i could get was ADSL1, pretty sad in this day and age considering my area went NBN live a couple of months ago. apparently my little street and a couple of others cant con...
by Mandy
Wed Aug 16, 2017 11:48 am
Forum: NBN and other Fibre Services
Topic: Transfer to NBN
Replies: 3
Views: 1009

Re: Transfer to NBN

Good Morning, I am currently an ADSL customer and will soon be looking to transfer to the NBN for both internet and phone. The phone provider is currently Telstra and the account is in my father's name and I will want to retain our phone number. Would this present a problem with transferring to an ...
by Mandy
Tue Aug 15, 2017 6:28 pm
Forum: VOIP
Topic: Exetel to Extel VoIP - advertised as free: not free.
Replies: 9
Views: 1997

Re: Exetel to Extel VoIP - advertised as free: not free.

A bug in Exetel's accounting software is causing problems with the way VoIP calls are billed. For reference: https://www.exetel.com.au/files/terms/EXE0049_Home_Phone_VoIP_Call_Charge.pdf To my knowledge, this has been Exetel policy for years. The current version of the document is dated 12/07/2017....
by Mandy
Fri Jul 07, 2017 9:10 am
Forum: Member facilities & usage meter
Topic: Switching Mobile Plans
Replies: 2
Views: 831

Re: Switching Mobile Plans

The website shows a suite of new mobile plans, but within the Member Facilities, you can't select to change to them...only options are the former plans. When will the new mobile plans be made available to switch to in Member Services ? The new mobile plans have already been added to the Members Fac...
by Mandy
Thu Jun 29, 2017 11:53 am
Forum: NBN and other Fibre Services
Topic: No free pay-as-you-go option for Exefone (VoIP)
Replies: 1
Views: 985

Re: No free pay-as-you-go option for Exefone (VoIP)

The NBN cutoff date is looming, and it's been over a year since I've seriously studied the plan options from Exetel. I just need to get this straight: has the free pay-as-you-go Exefone VoIP plan been removed? There's no mention of VoIP anywhere on the NBN order form other than the hard-sell for th...
by Mandy
Wed May 17, 2017 10:05 am
Forum: NBN and other Fibre Services
Topic: Plan speed change did not go in to effect yet (resolved)
Replies: 12
Views: 1911

Re: Plan speed change did not go in to effect yet

I notice that My Exetel now says I am on the 25/5 plan, however power cycling the modem doesn't cause it to sync at the new speed. Is there something else I am supposed to do (power off the modem for an extended period of time, maybe?) or is the speed change still in-progress? The speed change has ...
by Mandy
Wed May 17, 2017 10:01 am
Forum: NBN and other Fibre Services
Topic: Plan speed change did not go in to effect yet (resolved)
Replies: 12
Views: 1911

Re: Plan speed change did not go in to effect yet

I sent " 2) Increase our connection plan speed to 25/5Mbps (It should be free to upgrade to a dearer plan) " to the Provision department via email on the 14th of April , on the 21st of April I had received confirmation that the Provision department had forwarded the request to the Sales department....
by Mandy
Tue May 16, 2017 5:06 pm
Forum: NBN and other Fibre Services
Topic: Plan speed change did not go in to effect yet (resolved)
Replies: 12
Views: 1911

Re: Plan speed change did not go in to effect yet

I sent " 2) Increase our connection plan speed to 25/5Mbps (It should be free to upgrade to a dearer plan). " to the Provision department via email on the 14th of April, on the 21st of April I had received confirmation that the Provision department had forwarded the request to the Sales department....
by Mandy
Fri May 12, 2017 4:26 pm
Forum: Modem issues
Topic: NBN Modem Recommendations
Replies: 5
Views: 1866

Re: NBN Modem Recommendations

Hi,

In order to use the FTTN service you must use a NBN certified VDSL modem. The modem that we provide(ZTE) is NBN certified and VDSL compatible. If you purchase your own modem, there is a very high chance that it wouldn’t work. Exetel will not be able to support the FTTN service on other modems.
by Mandy
Tue May 02, 2017 1:49 pm
Forum: Customer reviews
Topic: The Exetel 6-year club
Replies: 136
Views: 42785

Re: The Exetel 6-year club

Clocked up 13 years a week ago. No real issues in all that time, just a day here and there when there were major issues with other companies causing Extel grief - aanet days anyone? Moved from ADSL to ADSL2 and now on NBN. No Pioneer discount for a while now - have had very good service and decent ...
by Mandy
Wed Apr 19, 2017 6:00 pm
Forum: Improvement & suggestions
Topic: NBN email
Replies: 4
Views: 1051

Re: NBN email

Hi Geoff, As per the information that we have received from our supplier, the copper decommissioning in your area is due around May/June/July 2017. The E-mail was sent to keep you informed of the changes that would affect your current service, however it is not mandatory for you to sign up for NBN i...
by Mandy
Tue Feb 21, 2017 7:40 pm
Forum: Mobile services
Topic: Current Mobile Broadband Plans (Feb2017)
Replies: 1
Views: 874

Re: Current Mobile Broadband Plans (Feb2017)

Hi,

The current Mobile Broadband plans come with a dynamic IP address which is under the Layer 3 category.

Regards
Mandy
by Mandy
Mon Feb 13, 2017 4:47 pm
Forum: NBN and other Fibre Services
Topic: NBN usage plan
Replies: 1
Views: 791

Re: NBN usage plan

Hi Paul, The following are the options, if you are to upgrade your plan to the unlimited plan. - Re-contract for 12 months – No plan change fee - Continue on your existing contract – plan change fees applicable For more details you could login to your Members Facility > Services & Usage > Manage > C...
by Mandy
Fri Dec 16, 2016 6:34 pm
Forum: NBN and other Fibre Services
Topic: ADSL to FTTN Status
Replies: 1
Views: 502

Re: ADSL to FTTN Status

Hi

Thank you for your feedback.

This has been escalated so that the necessary changes to the website could be implemented, Until such time we appreciate your patience with us in this matter.

Regards
Amanda