Search found 31 matches

by linarms
Tue Mar 22, 2016 10:05 am
Forum: ADSL connections
Topic: ADSL2+ service outage on 0249542083 (Cardiff NSW)
Replies: 10
Views: 2211

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Yep, restored at 09:18 according to my home server. Thanks everyone!
by linarms
Tue Mar 22, 2016 5:16 am
Forum: ADSL connections
Topic: ADSL2+ service outage on 0249542083 (Cardiff NSW)
Replies: 10
Views: 2211

ADSL2+ service outage on 0249542083 (Cardiff NSW)

Anyone else or just me?

Down since 1:46AM.

Usual fixes make no difference (power cycling, isolation).

ADSL sync is no problem (usual line speed detected).
by linarms
Thu Aug 06, 2015 1:35 pm
Forum: ADSL connections
Topic: ADSL2+ in Cardiff, NSW: consistently slow speeds
Replies: 6
Views: 1529

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

devindag wrote:The email was sent again to your email address. Kindly check and respond to that email to assist you further.
Thanks, I've replied and have had the line isolated since late last night ... have you been able to run the isolation test yet?
by linarms
Wed Aug 05, 2015 8:48 am
Forum: ADSL connections
Topic: ADSL2+ in Cardiff, NSW: consistently slow speeds
Replies: 6
Views: 1529

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

(The ticket isn't appearing in my Ticket History, either.)
by linarms
Wed Aug 05, 2015 8:45 am
Forum: ADSL connections
Topic: ADSL2+ in Cardiff, NSW: consistently slow speeds
Replies: 6
Views: 1529

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

Thanks for responding. No email received yet. Interestingly, as observed on other days, flooding the link at 11:40pm last night achieved a noticeably faster download speed -- approx. 3Mbps. This morning at about 6:40am I was able to get above 6Mbps a few times. I've suspected this time-based speed v...
by linarms
Tue Aug 04, 2015 8:15 pm
Forum: ADSL connections
Topic: ADSL2+ in Cardiff, NSW: consistently slow speeds
Replies: 6
Views: 1529

ADSL2+ in Cardiff, NSW: consistently slow speeds

This has been going on for several weeks now (probably longer). I used to be able to max out my link (0249542083) at 6-8Mbps, now I can only get 1.3-1.5Mbps (have just been flogging it while watching nload on my router--e.g. speedtest.net with simultaneous large downloads from Apple's CDN). Same wit...
by linarms
Sun May 17, 2015 4:03 pm
Forum: ADSL connections
Topic: ADSL not authenticating in Cardiff (2285)
Replies: 4
Views: 1103

Re: ADSL not authenticating in Cardiff (2285)

I enabled debug logging and saw it was attempting PAP authentication (I've only provided CHAP credentials, which have worked without issue previously). Enabling "refuse PAP" forced it to use CHAP and it's working again.

Has there been a recent change at Exetel's end, i.e. to accept PAP credentials?
by linarms
Sun May 17, 2015 3:51 pm
Forum: ADSL connections
Topic: ADSL not authenticating in Cardiff (2285)
Replies: 4
Views: 1103

Re: ADSL not authenticating in Cardiff (2285)

Thank you :) those are the same credentials I'm using. Will look into it further at this end...
by linarms
Sun May 17, 2015 3:37 pm
Forum: ADSL connections
Topic: ADSL not authenticating in Cardiff (2285)
Replies: 4
Views: 1103

ADSL not authenticating in Cardiff (2285)

Have made a fault report (0249542083) but not heard anything back so far. ADSL sync is OK, but can't authenticate anymore (credentials are fine). Have tried two modems with same result, powered everything down for 30 mins, isolated the modem (it's always isolated) and no change. Anyone else having t...
by linarms
Mon Mar 23, 2015 11:20 pm
Forum: ADSL connections
Topic: ADSL authentication failure: Newcastle
Replies: 1
Views: 455

ADSL authentication failure: Newcastle

Commenced 2301, restored 2317. Service number 0249542083. Please investigate and give me a decent explanation for these ongoing dropouts. I was trying to upload 1.3GB for a client and now have to start from the beginning.

Get technical with me. I need to understand whose equipment failed and why.
by linarms
Thu Feb 05, 2015 9:52 pm
Forum: ADSL connections
Topic: NSW outage
Replies: 32
Views: 4983

Re: NSW outage

Since the maintenance yesterday afternoon issue appears to be fixed, but we were monitoring the status. Since you are still experiencing disconnections, I have reported this with our network team. We will update the thread as and when further information is available. Nearly 24 hours later, what ha...
by linarms
Wed Feb 04, 2015 9:07 pm
Forum: ADSL connections
Topic: NSW outage
Replies: 32
Views: 4983

Re: NSW outage

Third subsequent evening of this issue recurring. My line became unstable at 1935 hours. Since then has come up for a few brief connections (longest 11 minutes) but mostly stays disconnected. Error in the meantime is the same authentication error. Line number is 0249542083. (Happy for it to be publi...
by linarms
Mon Feb 02, 2015 11:05 pm
Forum: ADSL connections
Topic: NSW outage
Replies: 32
Views: 4983

Re: NSW outage

Painfully obvious from the residential ADSL support phone queue that this is a carbon copy of last week's outage (authentication failures here in Cardiff, too). No official update anywhere--do proper Exetel techs work after hours, or do they only make common-sense escalations during business hours? ...
by linarms
Sun Sep 15, 2013 9:21 am
Forum: ADSL connections
Topic: Strange issue connecting to certain sites (esp Dropbox)
Replies: 22
Views: 49115

Re: Strange issue connecting to certain sites (esp Dropbox)

All appears to be resolved here now.
by linarms
Sat Sep 14, 2013 10:40 pm
Forum: ADSL connections
Topic: Strange issue connecting to certain sites (esp Dropbox)
Replies: 22
Views: 49115

Re: Strange issue connecting to certain sites (esp Dropbox)

Thanks, angelos. Replied :) Not sure what to make of that trace, Dazzled. I don't do this often enough to be able to interpret which hops are problems, which ones are just ignoring trace packets, and whether progressing to "cogentco"'s network on a trace means tcp traffic is reaching that network in...