Search found 29 matches

by MatthewC
Wed Apr 27, 2016 7:55 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Please cancel my account I have changed to another provider.
by MatthewC
Thu Apr 21, 2016 7:20 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

24 Hours later and I still don't have a reply to what the problem was last time, yet you want to send a technician out again, should be a simple answer. There are two simple questions that need answering prior to that happening. 1. Did you find the fault last time? 2. If yes what was the problem OR ...
by MatthewC
Tue Apr 19, 2016 6:52 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Still awaiting a response for the slow speeds/poor service . Every other time it has taken 24 hours or less to test the results, mind you this is a common occurrence now so it should be fixed a lot quicker being the same problem AGAIN . Why is it each time I use my quota for that period the next per...
by MatthewC
Sat Apr 16, 2016 9:11 am
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Tests have been submitted.
by MatthewC
Thu Apr 14, 2016 6:49 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Not surprisingly there is another speed problem. Once again a month where I have gone over my limit, again I purchased additional data and there was no speed increase (this used to be instant). I have monitored the connection since and now that my connection has switched to the next billing month c...
by MatthewC
Tue Mar 08, 2016 2:20 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Hi

I've run a test yesterday at about 5:30pm and today again and the speed seems to be back to normal. I'll keep an eye on it to see if it drops again at all today.

Thanks
Matt
by MatthewC
Fri Mar 04, 2016 2:25 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Good luck getting Exetel to admit that they have a problem. the best they could do for me was to suggest that I find a new ISP! I am still getting half the speed that I am paying for. They do not care. Hi John Exetel are not unreasonable, I'm sure if you wanted to leave they would help you if you w...
by MatthewC
Thu Mar 03, 2016 4:33 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

So the wholesale supplier technician has been out, the results shows that it's not a problem on the wholesale suppliers end or mine but Exetel. Once you receive the results from the wholesale supplier I'd be interested to hear what the problem was. I'll be glad once the problem is sorted and I'm act...
by MatthewC
Tue Feb 23, 2016 3:39 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Hello I have received your email that the wholesale supplier believes everything is working correctly. Before I proceed I just want to make sure there definitely isn't a problem at Exetel's end. Previously when I have gone over my limit the service hasn't reset correctly, nothing has changed on my e...
by MatthewC
Sat Feb 20, 2016 9:11 am
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Hi

Do you know roughly how long the wholesale supplier normally takes to resolve issues like this?

Thanks
Matt
by MatthewC
Wed Feb 17, 2016 5:37 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Hello Amila I have replied to your email with the tests. Also just wanted to let you know the Speedtest_Exetel_Mac.sh file didn't work for me as it just opens as a text file. I renamed it to Speedtest_Exetel_Mac.command so it would just run in terminal as you would expect but the file didn't have pe...
by MatthewC
Sun Feb 14, 2016 9:19 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Seems silly to start another thread for the same issue cropping up again. Last month I went over my quota so I didn't think too much of it, however I did purchase additional data and the connection was still slow. Now the usage month has reset and I have horrifically slow speed Results from Exetel s...
by MatthewC
Thu May 14, 2015 9:00 am
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Thank you all for your assistance getting the problem resolved it's very much appreciated :D
by MatthewC
Mon May 11, 2015 5:20 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Image

Still awaiting an update or further information..
by MatthewC
Tue May 05, 2015 10:14 pm
Forum: NBN and other Fibre Services
Topic: Slow - 100/40Mbps
Replies: 44
Views: 8523

Re: Slow - 100/40Mbps

Hi Are there any updates from the wholesale supplier regards to this issue? Ref No. 9056622. http://www.speedtest.net/result/4338448024.png This just seems to be dragging on, I'd normally work from home and it's at the point where I just can't get anything completed. It'll be coming up to a full mon...