Exetel customer help forum

You know that Exetel has no ability to change your NBN FTTN speed right? And that Exetel pays for the set speed from NBN with no means of paying less?

Send me your address and i'll work out the cost in your particular estate.

james@exetel.com.au

We can do symmetrical speeds up to 1000/1000.

If you apply under a business name they you are considered a SMB business account, and have access to only those plans.

Corporate accounts are something else.

Hi Gerry,

Call up the sales team and they can assist you, but the issues you are having are NBN, nothing will change with another RSP.

James

Hi Gerry, We do not show local issues, we only show major issues. Why not contact our billing team once the outage has been resolved and ask them for a refund? I'm sure they would be happy to help. Not sure how the banking royal commission is relevant here, but if you feel so strongly about your tre...

HI Gerry, If there is a local NBN issue then there is nothing that Exetel nor any other NBN RSP can do apart from wait. Going to the TIO will do nothing but cost Exetel unnecessary fees and achieve nothing in terms of speeding up your service repair time, in fact it will probably increase it as it t...

Dear Gerry,

There has been no change to the Exetel network, this would be a local NBN Co upgrade to the infrastructure in your area.

James

Dear Gerry, I'm sorry you are having speed issues, but this is a known issue with many wireless NBN services, and not something that Exetel nor any other NBN customer can fix. NBN though have committed to fixing most of these issues by September this year; https://www.google.com/search?client=firefo...

They should cancel their service online then....

This work was completed around 1:00am on the 6th of December.

234 of 302 affected fibre pairs have been spliced back together, most of the 17 impacted Exetel customers are now back online.

1. The call stats are LIVE from our phone system, at times yes there is a wait, but most times ths is minimal. 2. Exetel has always provided the best value in the market for current, short and long term customers. 3. It costs more to provide a service in regional Australia on NBN than metro, it's ca...

There is no wait time at all, not sure why you think it's 30 minutes plus and calls drop out, we publish our stats here; https://www.exetel.com.au/contactus

This can be done, you just need to email hosting@exetel.com.au