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by James
Fri Aug 16, 2019 11:48 am
Forum: Invoicing & billing
Topic: Call history in pdf invoice lacks Date and Time
Replies: 5
Views: 176

Re: Call history in pdf invoice lacks Date and Time

It won't be added back to the invoice, but I can see about getting better export functionality added.

What did you want to see?
by James
Fri Jul 19, 2019 11:56 am
Forum: Invoicing & billing
Topic: Call history in pdf invoice lacks Date and Time
Replies: 5
Views: 176

Re: Call history in pdf invoice lacks Date and Time

Call history won't be in future invoices, this will be available online for customers to look through via their voice usage meter.
by James
Wed Jul 17, 2019 3:04 pm
Forum: Modem issues
Topic: Will I only need one router when connected?
Replies: 4
Views: 127

Re: Will I only need one router when connected?

The Exetel router will not work with your existing Optus cable service.

NBN will supply a new box and a splitter so you can use both HFC services.
by James
Tue Jul 16, 2019 4:20 pm
Forum: Modem issues
Topic: Will I only need one router when connected?
Replies: 4
Views: 127

Re: Will I only need one router when connected?

You will have an NBN HFC box and then an Exetel or your own BYO router.
by James
Wed Jul 10, 2019 12:50 pm
Forum: NBN and other Fibre Services
Topic: System instability?
Replies: 5
Views: 192

Re: System instability?

Kavinda's post is wrong, my apologies for this misinformation.
by James
Tue Jul 02, 2019 7:04 pm
Forum: ADSL connections
Topic: reporting outages
Replies: 4
Views: 139

Re: reporting outages

by James
Tue Jul 02, 2019 5:28 pm
Forum: ADSL connections
Topic: reporting outages
Replies: 4
Views: 139

Re: reporting outages

Which document? I can’t find that old one on our website, and that number ceased when we moved offices in 2010.

Lodge a fault via a smart phone?
by James
Tue Jul 02, 2019 4:34 pm
Forum: ADSL connections
Topic: reporting outages
Replies: 4
Views: 139

Re: reporting outages

Where are you looking?

You can report residential faults 24/7 by emailing residentialsupport@exetel.com.au

There are numbers to call for our corporate customers
by James
Tue Jun 11, 2019 1:48 pm
Forum: Other
Topic: Use of PSTN equipment on ZTE modem
Replies: 1
Views: 110

Re: Use of PSTN equipment on ZTE modem

You can plug PSTN equipment into the voice port on the ZTE modem.

We put the same mark up on our services, if the price increased it's because of supplier increases.

There are plenty of media articles about NBN wanting to increase their average revenue per customer.
by James
Tue Jun 11, 2019 1:17 pm
Forum: Improvement & suggestions
Topic: NBN12 Basic Plan
Replies: 5
Views: 278

Re: NBN12 Basic Plan

You'll find that all providers will get rid of this option, as NBN Co makes this unprofitable for providers to offer.

This is not something Exetel wants to do, but we must make a commercially sensible profit.
by James
Fri Apr 26, 2019 3:07 pm
Forum: NBN and other Fibre Services
Topic: Intermittent NBN in Bondi Beach - so what's new
Replies: 12
Views: 408

Re: Intermittent NBN in Bondi Beach - so what's new

Then please do not use a pathetic middle man business and move to another provider that isn't coupled with a hopeless NBN...........

No one is forcing you to use Exetel, but the issues you are experiencing are almost certainly caused by your local infrastructure.
by James
Fri Apr 26, 2019 8:30 am
Forum: NBN and other Fibre Services
Topic: Intermittent NBN in Bondi Beach - so what's new
Replies: 12
Views: 408

Re: Intermittent NBN in Bondi Beach - so what's new

Of course our site has no indication of a problem, as it is your copper, not a general outage.