Exetel customer help forum

It won't be added back to the invoice, but I can see about getting better export functionality added.

What did you want to see?

Call history won't be in future invoices, this will be available online for customers to look through via their voice usage meter.

The Exetel router will not work with your existing Optus cable service.

NBN will supply a new box and a splitter so you can use both HFC services.

You will have an NBN HFC box and then an Exetel or your own BYO router.

Kavinda's post is wrong, my apologies for this misinformation.

It's not listed here...... https://files.exetel.com.au/terms/Exete ... -Terms.pdf

Which document? I can’t find that old one on our website, and that number ceased when we moved offices in 2010.

Lodge a fault via a smart phone?

Where are you looking?

You can report residential faults 24/7 by emailing residentialsupport@exetel.com.au

There are numbers to call for our corporate customers

You can plug PSTN equipment into the voice port on the ZTE modem.

We put the same mark up on our services, if the price increased it's because of supplier increases.

There are plenty of media articles about NBN wanting to increase their average revenue per customer.

You'll find that all providers will get rid of this option, as NBN Co makes this unprofitable for providers to offer.

This is not something Exetel wants to do, but we must make a commercially sensible profit.

NBNs website has this for each address.

Normally 18 months after NBN is ready.

Then please do not use a pathetic middle man business and move to another provider that isn't coupled with a hopeless NBN...........

No one is forcing you to use Exetel, but the issues you are experiencing are almost certainly caused by your local infrastructure.

Of course our site has no indication of a problem, as it is your copper, not a general outage.