Exetel customer help forum

You can email/call sales and ask for the PAYG VoIP package....

Thank you for the kind words, the team here have always done their best to offer the best possible product/service at the lowest possible price point.

Please email me with your account details - james@exetel.com.au

Of course, but it's only one per customer.

To reiterate this is impacting some customers connected to the Mosman, St Leonards and Chatswood NBN POIs.

I am sorry, but are you seriously that bored to go through a thread that is over ten years ago, highlighting one reply I made back in early 2009, and yes as you say my comments on best value might not be correct as they were made ten year ago... Yes I have no idea about our individual customers situ...

It won't be added back to the invoice, but I can see about getting better export functionality added.

What did you want to see?

Call history won't be in future invoices, this will be available online for customers to look through via their voice usage meter.

The Exetel router will not work with your existing Optus cable service.

NBN will supply a new box and a splitter so you can use both HFC services.

You will have an NBN HFC box and then an Exetel or your own BYO router.

Kavinda's post is wrong, my apologies for this misinformation.

It's not listed here...... https://files.exetel.com.au/terms/Exete ... -Terms.pdf

Which document? I can’t find that old one on our website, and that number ceased when we moved offices in 2010.

Lodge a fault via a smart phone?

Where are you looking?

You can report residential faults 24/7 by emailing residentialsupport@exetel.com.au

There are numbers to call for our corporate customers

You can plug PSTN equipment into the voice port on the ZTE modem.

We put the same mark up on our services, if the price increased it's because of supplier increases.

There are plenty of media articles about NBN wanting to increase their average revenue per customer.