Search found 2019 matches

by James
Thu Dec 24, 2020 4:35 pm
Forum: Virus / spam / spyware issues
Topic: SolarWinds Hack
Replies: 4
Views: 185

Re: SolarWinds Hack

Exetel is not vulnerable to the Solarwinds hack.
by James
Mon Nov 02, 2020 8:26 am
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 28
Views: 1439

Re: No NBN Bondi Beach since noon 16/10

Please post the case ID here then......
by James
Mon Nov 02, 2020 8:25 am
Forum: NBN and other Fibre Services
Topic: Telstra Velocity's upload ratio cripples internet.
Replies: 5
Views: 378

Re: Telstra Velocity's upload ratio cripples internet.

These are Telstra wide plans, there are no options for customisation at this time.
by James
Mon Oct 26, 2020 10:56 am
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 28
Views: 1439

Re: No NBN Bondi Beach since noon 16/10

Buy a proper service with an uptime guarantee if you are using your internet for your business use, these start at $400.00 a month for 100Mbps/100Mbps Enterprise Ethernet.
by James
Fri Oct 23, 2020 1:21 pm
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 28
Views: 1439

Re: No NBN Bondi Beach since noon 16/10

They are Sam Knows boxes which the ACCC installs to measure RSPs.

https://samknows.com/

Should we have our customers buy one of these for their services?

Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business.
by James
Fri Oct 23, 2020 10:18 am
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 28
Views: 1439

Re: No NBN Bondi Beach since noon 16/10

Post the case number then............. Yes there is no real time monitoring of a RESIDENTIAL connection. Why would we record behaviour? There are far too many variables to consider for residential users, they might be away on business/trip/etc, or might have been out, etc, etc. If you want help plea...
by James
Thu Oct 22, 2020 12:47 pm
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 28
Views: 1439

Re: No NBN Bondi Beach since noon 16/10

Just share the case ID in the thread, and the engineers can reply to you, or just call our support team........
by James
Wed Oct 21, 2020 2:05 pm
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 28
Views: 1439

Re: No NBN Bondi Beach since noon 16/10

Do you think that Exetel is responsible for outages on individual services? It is almost certainly an NBN/local issue, of which there is zero service level agreement. If you are wanting a business grade NBN service, I would suggest you look at their Enterprise Ethernet service. We can supply 100Mbps...
by James
Sat Oct 03, 2020 12:24 pm
Forum: Improvement & suggestions
Topic: Website suggestion
Replies: 3
Views: 481

Re: Website suggestion

I have asked our web team to look into this suggestion.
by James
Fri Jul 10, 2020 4:02 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 15
Views: 2657

Re: The Exetel 15~20 Year Club

by James
Thu Jul 09, 2020 2:28 pm
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 1671

Re: Nowra outage

james@exetel.com.au, it's in my profile I believe.
by James
Thu Jul 09, 2020 9:38 am
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 1671

Re: Nowra outage

John,

Email me your account details and I can get you added to this.

James
by James
Wed Jul 08, 2020 5:30 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 15
Views: 2657

Re: The Exetel 15~20 Year Club

They were applied to customers at the time.
by James
Wed Jul 08, 2020 5:29 pm
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 1671

Re: Nowra outage

I'm sure you get a loyalty/pioneer credit John.
by James
Thu Apr 16, 2020 9:33 am
Forum: NBN and other Fibre Services
Topic: /29 IP block for residential FTTN-NBN
Replies: 3
Views: 723

Re: /29 IP block for residential FTTN-NBN

If you do really need one we can probably get one added, please email me for a quote james@exetel.com.au