Exetel customer help forum

This work was completed around 1:00am on the 6th of December.

234 of 302 affected fibre pairs have been spliced back together, most of the 17 impacted Exetel customers are now back online.

1. The call stats are LIVE from our phone system, at times yes there is a wait, but most times ths is minimal. 2. Exetel has always provided the best value in the market for current, short and long term customers. 3. It costs more to provide a service in regional Australia on NBN than metro, it's ca...

There is no wait time at all, not sure why you think it's 30 minutes plus and calls drop out, we publish our stats here; https://www.exetel.com.au/contactus

This can be done, you just need to email hosting@exetel.com.au

It's a great product!

Or buy whatever wifi extender you wish, but that's hte issue no the modem if it's working fine via ethernet.

I use Google Wifi devices, you could get two, one for downstairs, one for upstairs.

So it's only slow via wifi?

Dural is one of the worst places for ADSL, you are likely very far from the exchange; https://www.adsl2exchanges.com.au/

It is a trivial case, you would have gotten an auto message about service suspension, we would have noticed the debt was tiny and not done anything with it.

We said sorry, it's not worth getting so worked up.

It was a mistake, we said sorry, no need to carry on.

Damon, I believe this has been sorted now.

Are your neighbours with other ISPs using LBN Co? You know, that all Exetel can do is provison enough capacity to LNB Co, we cannot control how much bandwidth they provision from your home to our network edge, so if your friends/neighbours are having slow speeds using an ISP other than Exetel then i...