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by James
Thu Dec 06, 2018 9:30 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 575

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

This work was completed around 1:00am on the 6th of December.
by James
Wed Dec 05, 2018 10:33 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 575

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

234 of 302 affected fibre pairs have been spliced back together, most of the 17 impacted Exetel customers are now back online.
by James
Mon Nov 26, 2018 11:49 am
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 234

Re: How to cancel existing NBN service?

1. The call stats are LIVE from our phone system, at times yes there is a wait, but most times ths is minimal. 2. Exetel has always provided the best value in the market for current, short and long term customers. 3. It costs more to provide a service in regional Australia on NBN than metro, it's ca...
by James
Fri Nov 23, 2018 5:39 pm
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 234

Re: How to cancel existing NBN service?

There is no wait time at all, not sure why you think it's 30 minutes plus and calls drop out, we publish our stats here; https://www.exetel.com.au/contactus
by James
Thu Nov 15, 2018 1:28 pm
Forum: Web space, mirror & blog services
Topic: SSL certificates on paid web space
Replies: 1
Views: 57

Re: SSL certificates on paid web space

This can be done, you just need to email hosting@exetel.com.au
by James
Wed Oct 17, 2018 5:30 pm
Forum: Modem issues
Topic: Modem recommendation
Replies: 9
Views: 916

Re: Modem recommendation

It's a great product!
by James
Tue Oct 16, 2018 7:13 pm
Forum: Modem issues
Topic: Modem recommendation
Replies: 9
Views: 916

Re: Modem recommendation

Or buy whatever wifi extender you wish, but that's hte issue no the modem if it's working fine via ethernet.
by James
Tue Oct 16, 2018 6:52 pm
Forum: Modem issues
Topic: Modem recommendation
Replies: 9
Views: 916

Re: Modem recommendation

I use Google Wifi devices, you could get two, one for downstairs, one for upstairs.
by James
Tue Oct 16, 2018 6:18 pm
Forum: Modem issues
Topic: Modem recommendation
Replies: 9
Views: 916

Re: Modem recommendation

So it's only slow via wifi?
by James
Mon Oct 15, 2018 1:18 pm
Forum: ADSL connections
Topic: ADSL2 speeds in Dural NSW
Replies: 10
Views: 315

Re: ADSL2 speeds in Dural NSW

Dural is one of the worst places for ADSL, you are likely very far from the exchange; https://www.adsl2exchanges.com.au/
by James
Wed Oct 10, 2018 4:15 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 591

Re: Exetel's incompetent billing

It is a trivial case, you would have gotten an auto message about service suspension, we would have noticed the debt was tiny and not done anything with it.

We said sorry, it's not worth getting so worked up.
by James
Tue Oct 09, 2018 7:35 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 591

Re: Exetel's incompetent billing

It was a mistake, we said sorry, no need to carry on.
by James
Thu Oct 04, 2018 2:26 pm
Forum: Other
Topic: 2nd NBN as a backup
Replies: 19
Views: 840

Re: 2nd NBN as a backup

Damon, I believe this has been sorted now.
by James
Wed Oct 03, 2018 8:12 pm
Forum: NBN and other Fibre Services
Topic: Consistant Slow Speeds - LBN Co - Banksia Grove
Replies: 19
Views: 975

Re: Consistant Slow Speeds - LBN Co - Banksia Grove

Are your neighbours with other ISPs using LBN Co? You know, that all Exetel can do is provison enough capacity to LNB Co, we cannot control how much bandwidth they provision from your home to our network edge, so if your friends/neighbours are having slow speeds using an ISP other than Exetel then i...