Exetel customer help forum

Buy a proper service with an uptime guarantee if you are using your internet for your business use, these start at $400.00 a month for 100Mbps/100Mbps Enterprise Ethernet.

They are Sam Knows boxes which the ACCC installs to measure RSPs.

https://samknows.com/

Should we have our customers buy one of these for their services?

Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business.

Post the case number then............. Yes there is no real time monitoring of a RESIDENTIAL connection. Why would we record behaviour? There are far too many variables to consider for residential users, they might be away on business/trip/etc, or might have been out, etc, etc. If you want help plea...

Just share the case ID in the thread, and the engineers can reply to you, or just call our support team........

Do you think that Exetel is responsible for outages on individual services? It is almost certainly an NBN/local issue, of which there is zero service level agreement. If you are wanting a business grade NBN service, I would suggest you look at their Enterprise Ethernet service. We can supply 100Mbps...

I have asked our web team to look into this suggestion.

Email me at james@exetel.com.au

james@exetel.com.au, it's in my profile I believe.

John,

Email me your account details and I can get you added to this.

James

They were applied to customers at the time.

I'm sure you get a loyalty/pioneer credit John.

If you do really need one we can probably get one added, please email me for a quote james@exetel.com.au

I have asked for the voicemail to be looked at with priority, however for residential services there is little that can be down outside of hours, as our suppliers only look at these services 8-5.

We only offer these on SMB services these days.

We had this two weeks ago on our old phone system, we are in the process of adding back this very useful feature.