Search found 1965 matches

by James
Wed Apr 17, 2019 9:15 am
Forum: NBN and other Fibre Services
Topic: 500 meters from the node, yet 20% less speed
Replies: 2
Views: 44

Re: 500 meters from the node, yet 20% less speed

You know that Exetel has no ability to change your NBN FTTN speed right? And that Exetel pays for the set speed from NBN with no means of paying less?
by James
Mon Apr 15, 2019 9:49 am
Forum: NBN and other Fibre Services
Topic: Higher speed FTTP services
Replies: 6
Views: 155

Re: Higher speed FTTP services

Send me your address and i'll work out the cost in your particular estate.

james@exetel.com.au
by James
Sun Apr 14, 2019 12:00 pm
Forum: NBN and other Fibre Services
Topic: Higher speed FTTP services
Replies: 6
Views: 155

Re: Higher speed FTTP services

We can do symmetrical speeds up to 1000/1000.
by James
Tue Mar 26, 2019 11:55 pm
Forum: Member facilities & usage meter
Topic: Exetel Account Type
Replies: 7
Views: 120

Re: Exetel Account Type

If you apply under a business name they you are considered a SMB business account, and have access to only those plans.

Corporate accounts are something else.
by James
Mon Mar 11, 2019 8:11 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 563

Re: Used to be good

Hi Gerry,

Call up the sales team and they can assist you, but the issues you are having are NBN, nothing will change with another RSP.

James
by James
Fri Mar 01, 2019 10:15 am
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 563

Re: Used to be good

Hi Gerry, We do not show local issues, we only show major issues. Why not contact our billing team once the outage has been resolved and ask them for a refund? I'm sure they would be happy to help. Not sure how the banking royal commission is relevant here, but if you feel so strongly about your tre...
by James
Fri Mar 01, 2019 9:36 am
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 563

Re: Used to be good

HI Gerry, If there is a local NBN issue then there is nothing that Exetel nor any other NBN RSP can do apart from wait. Going to the TIO will do nothing but cost Exetel unnecessary fees and achieve nothing in terms of speeding up your service repair time, in fact it will probably increase it as it t...
by James
Wed Feb 20, 2019 10:51 am
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 563

Re: Used to be good

Dear Gerry,

There has been no change to the Exetel network, this would be a local NBN Co upgrade to the infrastructure in your area.

James
by James
Sun Feb 03, 2019 12:45 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 12
Views: 563

Re: Used to be good

Dear Gerry, I'm sorry you are having speed issues, but this is a known issue with many wireless NBN services, and not something that Exetel nor any other NBN customer can fix. NBN though have committed to fixing most of these issues by September this year; https://www.google.com/search?client=firefo...
by James
Sat Dec 22, 2018 6:57 am
Forum: Mobile services
Topic: Ported away from Exetel - Status still active
Replies: 3
Views: 246

Re: Ported away from Exetel - Status still active

They should cancel their service online then....
by James
Thu Dec 06, 2018 9:30 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1109

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

This work was completed around 1:00am on the 6th of December.
by James
Wed Dec 05, 2018 10:33 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1109

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

234 of 302 affected fibre pairs have been spliced back together, most of the 17 impacted Exetel customers are now back online.
by James
Mon Nov 26, 2018 11:49 am
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 665

Re: How to cancel existing NBN service?

1. The call stats are LIVE from our phone system, at times yes there is a wait, but most times ths is minimal. 2. Exetel has always provided the best value in the market for current, short and long term customers. 3. It costs more to provide a service in regional Australia on NBN than metro, it's ca...
by James
Fri Nov 23, 2018 5:39 pm
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 665

Re: How to cancel existing NBN service?

There is no wait time at all, not sure why you think it's 30 minutes plus and calls drop out, we publish our stats here; https://www.exetel.com.au/contactus
by James
Thu Nov 15, 2018 1:28 pm
Forum: Web space, mirror & blog services
Topic: SSL certificates on paid web space
Replies: 1
Views: 150

Re: SSL certificates on paid web space

This can be done, you just need to email hosting@exetel.com.au