Search found 2010 matches

by James
Fri Jul 10, 2020 4:02 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 15
Views: 1292

Re: The Exetel 15~20 Year Club

by James
Thu Jul 09, 2020 2:28 pm
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 146

Re: Nowra outage

james@exetel.com.au, it's in my profile I believe.
by James
Thu Jul 09, 2020 9:38 am
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 146

Re: Nowra outage

John,

Email me your account details and I can get you added to this.

James
by James
Wed Jul 08, 2020 5:30 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 15
Views: 1292

Re: The Exetel 15~20 Year Club

They were applied to customers at the time.
by James
Wed Jul 08, 2020 5:29 pm
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 146

Re: Nowra outage

I'm sure you get a loyalty/pioneer credit John.
by James
Thu Apr 16, 2020 9:33 am
Forum: NBN and other Fibre Services
Topic: /29 IP block for residential FTTN-NBN
Replies: 3
Views: 385

Re: /29 IP block for residential FTTN-NBN

If you do really need one we can probably get one added, please email me for a quote james@exetel.com.au
by James
Thu Apr 16, 2020 9:32 am
Forum: Improvement & suggestions
Topic: Call wait times suggestions
Replies: 4
Views: 440

Re: Call wait times suggestions

I have asked for the voicemail to be looked at with priority, however for residential services there is little that can be down outside of hours, as our suppliers only look at these services 8-5.
by James
Tue Apr 14, 2020 3:22 pm
Forum: NBN and other Fibre Services
Topic: /29 IP block for residential FTTN-NBN
Replies: 3
Views: 385

Re: /29 IP block for residential FTTN-NBN

We only offer these on SMB services these days.
by James
Mon Apr 06, 2020 12:31 pm
Forum: Improvement & suggestions
Topic: Call wait times suggestions
Replies: 4
Views: 440

Re: Call wait times suggestions

We had this two weeks ago on our old phone system, we are in the process of adding back this very useful feature.
by James
Mon Apr 06, 2020 11:40 am
Forum: Customer reviews
Topic: Disappointed
Replies: 3
Views: 372

Re: Disappointed

You have a unique situation, and I am sorry that we were not able to readily help, which is why I have asked you to send through details so I can sort it out.
by James
Fri Apr 03, 2020 2:40 pm
Forum: Customer reviews
Topic: Disappointed
Replies: 3
Views: 372

Re: Disappointed

I am sorry to hear about this situation, but with our wireless broaband services we sign a contract with Optus on behalf of our customers for each service, so even if you move to NBN with Exetel we have the existing liability to take care of. If you want to send me specifics to james@exetel.com.au I...
by James
Wed Apr 01, 2020 9:08 am
Forum: Products & services
Topic: Pensioner Broadband Plans?
Replies: 214
Views: 57405

Re: Pensioner Broadband Plans?

I'm not sure what an internet link in a hospital in Pakistan has to do with Australia....
by James
Tue Mar 31, 2020 5:25 pm
Forum: NBN and other Fibre Services
Topic: Move from iiNet FTTP to Exetel
Replies: 2
Views: 319

Re: Move from iiNet FTTP to Exetel

With FTTP there are four NBN ports on the NBN box (NTU), so we would activate the service on a second port, meaning no downtime.
by James
Thu Mar 26, 2020 12:39 pm
Forum: NBN and other Fibre Services
Topic: Working from Home ; UPload speeds
Replies: 2
Views: 303

Re: Working from Home ; UPload speeds

No, these speeds are set by NBN Co.
by James
Tue Mar 24, 2020 6:35 pm
Forum: Networking issues
Topic: FTTC NBN and port-forwarding
Replies: 2
Views: 448

Re: FTTC NBN and port-forwarding

New services are put on CG-NAT, that would be why the port forwarding does not work.