Exetel customer help forum

Exetel is not vulnerable to the Solarwinds hack.

Please post the case ID here then......

These are Telstra wide plans, there are no options for customisation at this time.

Buy a proper service with an uptime guarantee if you are using your internet for your business use, these start at $400.00 a month for 100Mbps/100Mbps Enterprise Ethernet.

They are Sam Knows boxes which the ACCC installs to measure RSPs.

https://samknows.com/

Should we have our customers buy one of these for their services?

Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business.

Post the case number then............. Yes there is no real time monitoring of a RESIDENTIAL connection. Why would we record behaviour? There are far too many variables to consider for residential users, they might be away on business/trip/etc, or might have been out, etc, etc. If you want help plea...

Just share the case ID in the thread, and the engineers can reply to you, or just call our support team........

Do you think that Exetel is responsible for outages on individual services? It is almost certainly an NBN/local issue, of which there is zero service level agreement. If you are wanting a business grade NBN service, I would suggest you look at their Enterprise Ethernet service. We can supply 100Mbps...

I have asked our web team to look into this suggestion.

Email me at james@exetel.com.au

james@exetel.com.au, it's in my profile I believe.

John,

Email me your account details and I can get you added to this.

James

They were applied to customers at the time.

I'm sure you get a loyalty/pioneer credit John.

If you do really need one we can probably get one added, please email me for a quote james@exetel.com.au