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by James
Sun Feb 03, 2019 12:45 pm
Forum: Customer reviews
Topic: Used to be good
Replies: 2
Views: 128

Re: Used to be good

Dear Gerry, I'm sorry you are having speed issues, but this is a known issue with many wireless NBN services, and not something that Exetel nor any other NBN customer can fix. NBN though have committed to fixing most of these issues by September this year; https://www.google.com/search?client=firefo...
by James
Sat Dec 22, 2018 6:57 am
Forum: Mobile services
Topic: Ported away from Exetel - Status still active
Replies: 3
Views: 176

Re: Ported away from Exetel - Status still active

They should cancel their service online then....
by James
Thu Dec 06, 2018 9:30 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 862

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

This work was completed around 1:00am on the 6th of December.
by James
Wed Dec 05, 2018 10:33 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 862

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

234 of 302 affected fibre pairs have been spliced back together, most of the 17 impacted Exetel customers are now back online.
by James
Mon Nov 26, 2018 11:49 am
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 446

Re: How to cancel existing NBN service?

1. The call stats are LIVE from our phone system, at times yes there is a wait, but most times ths is minimal. 2. Exetel has always provided the best value in the market for current, short and long term customers. 3. It costs more to provide a service in regional Australia on NBN than metro, it's ca...
by James
Fri Nov 23, 2018 5:39 pm
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 446

Re: How to cancel existing NBN service?

There is no wait time at all, not sure why you think it's 30 minutes plus and calls drop out, we publish our stats here; https://www.exetel.com.au/contactus
by James
Thu Nov 15, 2018 1:28 pm
Forum: Web space, mirror & blog services
Topic: SSL certificates on paid web space
Replies: 1
Views: 108

Re: SSL certificates on paid web space

This can be done, you just need to email hosting@exetel.com.au
by James
Wed Oct 17, 2018 5:30 pm
Forum: Modem issues
Topic: Modem recommendation
Replies: 9
Views: 1147

Re: Modem recommendation

It's a great product!
by James
Tue Oct 16, 2018 7:13 pm
Forum: Modem issues
Topic: Modem recommendation
Replies: 9
Views: 1147

Re: Modem recommendation

Or buy whatever wifi extender you wish, but that's hte issue no the modem if it's working fine via ethernet.
by James
Tue Oct 16, 2018 6:52 pm
Forum: Modem issues
Topic: Modem recommendation
Replies: 9
Views: 1147

Re: Modem recommendation

I use Google Wifi devices, you could get two, one for downstairs, one for upstairs.
by James
Tue Oct 16, 2018 6:18 pm
Forum: Modem issues
Topic: Modem recommendation
Replies: 9
Views: 1147

Re: Modem recommendation

So it's only slow via wifi?
by James
Mon Oct 15, 2018 1:18 pm
Forum: ADSL connections
Topic: ADSL2 speeds in Dural NSW
Replies: 10
Views: 556

Re: ADSL2 speeds in Dural NSW

Dural is one of the worst places for ADSL, you are likely very far from the exchange; https://www.adsl2exchanges.com.au/
by James
Wed Oct 10, 2018 4:15 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 748

Re: Exetel's incompetent billing

It is a trivial case, you would have gotten an auto message about service suspension, we would have noticed the debt was tiny and not done anything with it.

We said sorry, it's not worth getting so worked up.
by James
Tue Oct 09, 2018 7:35 pm
Forum: Invoicing & billing
Topic: Exetel's incompetent billing
Replies: 9
Views: 748

Re: Exetel's incompetent billing

It was a mistake, we said sorry, no need to carry on.