Search found 2016 matches

by James
Mon Oct 26, 2020 10:56 am
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 26
Views: 293

Re: No NBN Bondi Beach since noon 16/10

Buy a proper service with an uptime guarantee if you are using your internet for your business use, these start at $400.00 a month for 100Mbps/100Mbps Enterprise Ethernet.
by James
Fri Oct 23, 2020 1:21 pm
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 26
Views: 293

Re: No NBN Bondi Beach since noon 16/10

They are Sam Knows boxes which the ACCC installs to measure RSPs.

https://samknows.com/

Should we have our customers buy one of these for their services?

Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business.
by James
Fri Oct 23, 2020 10:18 am
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 26
Views: 293

Re: No NBN Bondi Beach since noon 16/10

Post the case number then............. Yes there is no real time monitoring of a RESIDENTIAL connection. Why would we record behaviour? There are far too many variables to consider for residential users, they might be away on business/trip/etc, or might have been out, etc, etc. If you want help plea...
by James
Thu Oct 22, 2020 12:47 pm
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 26
Views: 293

Re: No NBN Bondi Beach since noon 16/10

Just share the case ID in the thread, and the engineers can reply to you, or just call our support team........
by James
Wed Oct 21, 2020 2:05 pm
Forum: NBN and other Fibre Services
Topic: No NBN Bondi Beach since noon 16/10
Replies: 26
Views: 293

Re: No NBN Bondi Beach since noon 16/10

Do you think that Exetel is responsible for outages on individual services? It is almost certainly an NBN/local issue, of which there is zero service level agreement. If you are wanting a business grade NBN service, I would suggest you look at their Enterprise Ethernet service. We can supply 100Mbps...
by James
Sat Oct 03, 2020 12:24 pm
Forum: Improvement & suggestions
Topic: Website suggestion
Replies: 3
Views: 145

Re: Website suggestion

I have asked our web team to look into this suggestion.
by James
Fri Jul 10, 2020 4:02 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 15
Views: 1998

Re: The Exetel 15~20 Year Club

by James
Thu Jul 09, 2020 2:28 pm
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 888

Re: Nowra outage

james@exetel.com.au, it's in my profile I believe.
by James
Thu Jul 09, 2020 9:38 am
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 888

Re: Nowra outage

John,

Email me your account details and I can get you added to this.

James
by James
Wed Jul 08, 2020 5:30 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 15
Views: 1998

Re: The Exetel 15~20 Year Club

They were applied to customers at the time.
by James
Wed Jul 08, 2020 5:29 pm
Forum: NBN and other Fibre Services
Topic: Nowra outage
Replies: 24
Views: 888

Re: Nowra outage

I'm sure you get a loyalty/pioneer credit John.
by James
Thu Apr 16, 2020 9:33 am
Forum: NBN and other Fibre Services
Topic: /29 IP block for residential FTTN-NBN
Replies: 3
Views: 560

Re: /29 IP block for residential FTTN-NBN

If you do really need one we can probably get one added, please email me for a quote james@exetel.com.au
by James
Thu Apr 16, 2020 9:32 am
Forum: Improvement & suggestions
Topic: Call wait times suggestions
Replies: 4
Views: 662

Re: Call wait times suggestions

I have asked for the voicemail to be looked at with priority, however for residential services there is little that can be down outside of hours, as our suppliers only look at these services 8-5.
by James
Tue Apr 14, 2020 3:22 pm
Forum: NBN and other Fibre Services
Topic: /29 IP block for residential FTTN-NBN
Replies: 3
Views: 560

Re: /29 IP block for residential FTTN-NBN

We only offer these on SMB services these days.
by James
Mon Apr 06, 2020 12:31 pm
Forum: Improvement & suggestions
Topic: Call wait times suggestions
Replies: 4
Views: 662

Re: Call wait times suggestions

We had this two weeks ago on our old phone system, we are in the process of adding back this very useful feature.