Search found 2019 matches
- Thu Dec 24, 2020 4:35 pm
- Forum: Virus / spam / spyware issues
- Topic: SolarWinds Hack
- Replies: 4
- Views: 185
Re: SolarWinds Hack
Exetel is not vulnerable to the Solarwinds hack.
- Mon Nov 02, 2020 8:26 am
- Forum: NBN and other Fibre Services
- Topic: No NBN Bondi Beach since noon 16/10
- Replies: 28
- Views: 1439
Re: No NBN Bondi Beach since noon 16/10
Please post the case ID here then......
- Mon Nov 02, 2020 8:25 am
- Forum: NBN and other Fibre Services
- Topic: Telstra Velocity's upload ratio cripples internet.
- Replies: 5
- Views: 378
Re: Telstra Velocity's upload ratio cripples internet.
These are Telstra wide plans, there are no options for customisation at this time.
- Mon Oct 26, 2020 10:56 am
- Forum: NBN and other Fibre Services
- Topic: No NBN Bondi Beach since noon 16/10
- Replies: 28
- Views: 1439
Re: No NBN Bondi Beach since noon 16/10
Buy a proper service with an uptime guarantee if you are using your internet for your business use, these start at $400.00 a month for 100Mbps/100Mbps Enterprise Ethernet.
- Fri Oct 23, 2020 1:21 pm
- Forum: NBN and other Fibre Services
- Topic: No NBN Bondi Beach since noon 16/10
- Replies: 28
- Views: 1439
Re: No NBN Bondi Beach since noon 16/10
They are Sam Knows boxes which the ACCC installs to measure RSPs.
https://samknows.com/
Should we have our customers buy one of these for their services?
Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business.
https://samknows.com/
Should we have our customers buy one of these for their services?
Perhaps just invest in a backup solution or a proper busniess grade internet link if you are using your internet for business.
- Fri Oct 23, 2020 10:18 am
- Forum: NBN and other Fibre Services
- Topic: No NBN Bondi Beach since noon 16/10
- Replies: 28
- Views: 1439
Re: No NBN Bondi Beach since noon 16/10
Post the case number then............. Yes there is no real time monitoring of a RESIDENTIAL connection. Why would we record behaviour? There are far too many variables to consider for residential users, they might be away on business/trip/etc, or might have been out, etc, etc. If you want help plea...
- Thu Oct 22, 2020 12:47 pm
- Forum: NBN and other Fibre Services
- Topic: No NBN Bondi Beach since noon 16/10
- Replies: 28
- Views: 1439
Re: No NBN Bondi Beach since noon 16/10
Just share the case ID in the thread, and the engineers can reply to you, or just call our support team........
- Wed Oct 21, 2020 2:05 pm
- Forum: NBN and other Fibre Services
- Topic: No NBN Bondi Beach since noon 16/10
- Replies: 28
- Views: 1439
Re: No NBN Bondi Beach since noon 16/10
Do you think that Exetel is responsible for outages on individual services? It is almost certainly an NBN/local issue, of which there is zero service level agreement. If you are wanting a business grade NBN service, I would suggest you look at their Enterprise Ethernet service. We can supply 100Mbps...
- Sat Oct 03, 2020 12:24 pm
- Forum: Improvement & suggestions
- Topic: Website suggestion
- Replies: 3
- Views: 481
Re: Website suggestion
I have asked our web team to look into this suggestion.
- Fri Jul 10, 2020 4:02 pm
- Forum: Customer reviews
- Topic: The Exetel 15~20 Year Club
- Replies: 15
- Views: 2657
Re: The Exetel 15~20 Year Club
Email me at james@exetel.com.au
- Thu Jul 09, 2020 2:28 pm
- Forum: NBN and other Fibre Services
- Topic: Nowra outage
- Replies: 24
- Views: 1671
Re: Nowra outage
james@exetel.com.au, it's in my profile I believe.
- Thu Jul 09, 2020 9:38 am
- Forum: NBN and other Fibre Services
- Topic: Nowra outage
- Replies: 24
- Views: 1671
Re: Nowra outage
John,
Email me your account details and I can get you added to this.
James
Email me your account details and I can get you added to this.
James
- Wed Jul 08, 2020 5:30 pm
- Forum: Customer reviews
- Topic: The Exetel 15~20 Year Club
- Replies: 15
- Views: 2657
Re: The Exetel 15~20 Year Club
They were applied to customers at the time.
- Wed Jul 08, 2020 5:29 pm
- Forum: NBN and other Fibre Services
- Topic: Nowra outage
- Replies: 24
- Views: 1671
Re: Nowra outage
I'm sure you get a loyalty/pioneer credit John.
- Thu Apr 16, 2020 9:33 am
- Forum: NBN and other Fibre Services
- Topic: /29 IP block for residential FTTN-NBN
- Replies: 3
- Views: 723
Re: /29 IP block for residential FTTN-NBN
If you do really need one we can probably get one added, please email me for a quote james@exetel.com.au