Search found 60 matches

by Jyrn
Tue Sep 15, 2020 9:36 pm
Forum: VOIP
Topic: Can't connect through ATA
Replies: 4
Views: 125

Re: Can't connect through ATA

Update to close out my issue. Following the purchase of a pure (non-switch integrated) ATA the connection went through once I entered the necessary information perfectly. No modification of routing tables or port forwarding was necessary. I suspect my original issues relate to double NAT introduced ...
by Jyrn
Thu Sep 10, 2020 7:45 pm
Forum: VOIP
Topic: Can't connect through ATA
Replies: 4
Views: 125

Re: Can't connect through ATA

Hi Unfortunately, we do not have any recommended setting for your ATA from our end. The best thing to do here will be to contact Netcomm to check why the ATA is failing to process the calls. If they recommended any settings which needed to be changed on the router, you will have to get it to check ...
by Jyrn
Thu Sep 10, 2020 12:47 pm
Forum: VOIP
Topic: Can't connect through ATA
Replies: 4
Views: 125

Can't connect through ATA

I have recently transitioned over to NBN and my new router doesn't have in built VOIP. However I still have an old Netcomm V300 ATA which performed solid duty many years ago. I have tried to set-up the ATA but have so far been unsuccessful. I know that my VOIP is solid as it operated for many years ...
by Jyrn
Sun May 10, 2020 9:01 pm
Forum: Customer reviews
Topic: The Exetel 15~20 Year Club
Replies: 15
Views: 1817

Re: The Exetel 15~20 Year Club

Not sure how long I have been an Exetel user but I am just hitting my 15 years on the forum :P.
They have generally been pretty good years I must say.
by Jyrn
Sun Jan 11, 2015 11:23 am
Forum: VOIP
Topic: VOIP costs using Android softphone overseas
Replies: 2
Views: 2243

VOIP costs using Android softphone overseas

Hi, Just a query re: the costs of making a VOIP call using a softphone on my mobile handset. I will be travelling overseas in the near future and would like to stay in contact by ringing family and friends via my VOIP account. I would be connecting via hotel wifi using SIPDroid. SIPDroid has been se...
by Jyrn
Sun Jan 08, 2012 8:39 pm
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 125493

Incorrect plan price shown on screen in member services

I have just applied to change my current naked plan to a current full service plan. The current (naked) plan price on the application screen was incorrect (please see attachment). While not an issue per se it did confuse me such that I cancelled the application to confirm my plan price on my last in...
by Jyrn
Mon Jul 11, 2011 8:38 pm
Forum: Mobile services
Topic: Data services on new OPTUS service
Replies: 4
Views: 988

Data services on new OPTUS service

I have just converted over from the old Vodafone service to the current Optus services. I can't say I have found it an improvement. Of particular note the quality of data access is significantly poorer. Under my old Vodafone service I could access my emails within a 20-30 seconds. Now access often t...
by Jyrn
Thu Jul 07, 2011 10:15 am
Forum: Mobile services
Topic: SMTP setting for Optus mobile
Replies: 1
Views: 713

SMTP setting for Optus mobile

I want to run email from my phone but require the smtp settings to allow me to send outgoing mail.

Could someone please provide the relevant smtp address for an Optus per minute plan.
by Jyrn
Fri Jun 10, 2011 7:03 pm
Forum: Mobile services
Topic: Plan changed-Emails keep coming
Replies: 5
Views: 965

Re: Plan changed-Emails keep coming

....emails and have since received two more emails from Mr Christopher Swan pertaining to be from Exetel asking the same thing. I understand where Brucee is coming from I can say that Chris Swan was very understanding of my point of view when I had a massive whinge about the cancellation and spammy...
by Jyrn
Tue May 03, 2011 3:30 pm
Forum: Mobile services
Topic: Options to amalgamate HSDPA plan and Vodafone replacement
Replies: 8
Views: 1298

Options to amalgamate HSDPA plan and Vodafone replacement

I currently have a Exetel supplied HSDPA plan (WM-C product) and two soon to be ended Vodafone plans. Having looked at the options I am wondering if there is an opportunity to change my HSDPA number over to a standard Optus plan and port over my old vodafone number to the old HSDPA SIM card thus ess...
by Jyrn
Tue May 03, 2011 2:50 pm
Forum: Mobile services
Topic: RIP Vodafone (Mobile 1 and related plans)
Replies: 5
Views: 1079

Re: RIP Vodafone (Mobile 1 and related plans)

We are also implementing a data bolt-on this week, which should lower the effective data rate to around 5c per MB. (we believe this has been a point of resistance for migrating Exetel via Vodafone customers.) Please keep your eye on updates to this page. If this eventuates I think we are finally on...
by Jyrn
Sat Apr 30, 2011 11:28 pm
Forum: Products & services
Topic: Exetel/Vodafone Services End On June 30th 2011
Replies: 37
Views: 18868

Re: Exetel/Vodafone Services End On June 30th 2011

Since we began offering mobile services via Optus the majority of our Vodafone service customers have transferred to our Optus/Exetel plans but some 3,000 customers have not done that. Over the past few days we have put in many hours to come up with an offer that is 'impossible to refuse' I would j...
by Jyrn
Sat Apr 30, 2011 11:19 pm
Forum: Mobile services
Topic: RIP Vodafone (Mobile 1 and related plans)
Replies: 5
Views: 1079

RIP Vodafone (Mobile 1 and related plans)

Well unsuprisingly all vodafone based mobile plans will soon be leaving us. I received a new round of emails from Exetel stating that as of 1st July my Mobile 1 plan will no longer be available. Well Ok such is life! But I am a bit suprised that they have created a NEW Optus plans to make it worthwh...
by Jyrn
Mon Apr 11, 2011 6:04 pm
Forum: Mobile services
Topic: Mobile 1 plan change
Replies: 34
Views: 4627

Re: Mobile 1 plan change

I spoke with the residential sales section over the phone today and received an email at home. They contain essentially the same message but differ in the details. It is agreed in both the email and on the phone that Mobile 1 plans will continue next month provided you have a minimum spend. BUT the ...
by Jyrn
Fri Apr 08, 2011 8:17 pm
Forum: Mobile services
Topic: Mobile 1 plan change
Replies: 34
Views: 4627

Re: Mobile 1 plan change

The other post below may also shed further light on this issue.
viewtopic.php?f=59&t=37790