Exetel customer help forum

Hi,

My place is ready for NBN, checked with other ISPs they have plans for my place but not Exetel.
Not sure why this is the case?

Hi,

I just created a new email account.
Thanks.

Hi,

BTW, I have not accessed my web mail account for a very long time and I lost my login details.
Could you send me the web mail login details please?

Thanks

Hi Nicole,

Yes, I just sent you PM.

Thanks

Hi Taniya,

Can you confirm there is no cancellation fees or surcharge?
Or I can PM my mobile phone# you can check for me?
Thanks

Hi,

Can you tell me if I need to pay any cancellation fees if I request a mobile phone pan from a 12-month plan to month to month before 27 August?
My contract renewal date is 2019-09-01.
Thanks

Hi, OK. I got 2 calls from your staff this afternoon as I did not manage to pick up the calls. She left the message and I have listened 6 times had difficulties in understanding her speaking (too fast and not clear), she left the phone number 14205069 or 14205065? I dialed both numbers but the voice...

Hi,

OK, I tried to change my plan to a ExeSim Value 12 Month ($24.99).
There is a check box at the bottom says:
"I agree to pay $20 Early Cancelation Fee to break my current mobile contract. And I agree that a new 12 month term applies for my new contract."

HI Support, I have my current 12 month contract with these details: ExeSim Value 12 Month Renew Contract Start Date: 2018-02-01 Renew Contract End Date: 2019-02-01 Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge? ie. effective month start from ne...

I noticed 2 consecutive days my internet speed were very, very sloooow in late afternoon. Oz Broadband Speed Test: 1) Test run on 29/05/2018 @ 6:43 PM Mirror: Exetel Data: 919 KB Test Time: 10.484 secs Speed: 0.72 Mbps 2) Test run on 30/05/2018 @ 6:37 PM Mirror: Exetel Data: 89 KB Test Time: 10.757 ...

I noticed 2 consecutive days my internet speed were very, very sloooow in late afternoon. Oz Broadband Speed Test: 1) Test run on 29/05/2018 @ 6:43 PM Mirror: Exetel Data: 919 KB Test Time: 10.484 secs Speed: 0.72 Mbps 2) Test run on 30/05/2018 @ 6:37 PM Mirror: Exetel Data: 89 KB Test Time: 10.757 ...

The remaining 1 mobile number is still in old plan as current as 1 Jan 2018 I just checked.

HI,

I checked again 5 mins ago those 2 numbers did not show I have requested plan change.

OK, I requested plan change for my other 3 mobile numbers early this month.
However, when I visited these 3 accounts:
Manage -> Change Plan
2 mobile numbers do not show up there was a request.

Please check.

I lodged a mobile plan change request at end of October(after 27th, from ExeSim Saver 2GB data limit to ExeSim Value 12 Month 5GB data limit) , also aware this will only be effected from December. However, when I checked my service my plan is still the old onw. Can you check for me please? Please n...