Exetel customer help forum

Hi, OK. I got 2 calls from your staff this afternoon as I did not manage to pick up the calls. She left the message and I have listened 6 times had difficulties in understanding her speaking (too fast and not clear), she left the phone number 14205069 or 14205065? I dialed both numbers but the voice...

Hi,

OK, I tried to change my plan to a ExeSim Value 12 Month ($24.99).
There is a check box at the bottom says:
"I agree to pay $20 Early Cancelation Fee to break my current mobile contract. And I agree that a new 12 month term applies for my new contract."

HI Support, I have my current 12 month contract with these details: ExeSim Value 12 Month Renew Contract Start Date: 2018-02-01 Renew Contract End Date: 2019-02-01 Can I request a change plan now to another 12 month plan without cancellation fees or other surcharge? ie. effective month start from ne...

I noticed 2 consecutive days my internet speed were very, very sloooow in late afternoon. Oz Broadband Speed Test: 1) Test run on 29/05/2018 @ 6:43 PM Mirror: Exetel Data: 919 KB Test Time: 10.484 secs Speed: 0.72 Mbps 2) Test run on 30/05/2018 @ 6:37 PM Mirror: Exetel Data: 89 KB Test Time: 10.757 ...

I noticed 2 consecutive days my internet speed were very, very sloooow in late afternoon. Oz Broadband Speed Test: 1) Test run on 29/05/2018 @ 6:43 PM Mirror: Exetel Data: 919 KB Test Time: 10.484 secs Speed: 0.72 Mbps 2) Test run on 30/05/2018 @ 6:37 PM Mirror: Exetel Data: 89 KB Test Time: 10.757 ...

The remaining 1 mobile number is still in old plan as current as 1 Jan 2018 I just checked.

HI,

I checked again 5 mins ago those 2 numbers did not show I have requested plan change.

OK, I requested plan change for my other 3 mobile numbers early this month.
However, when I visited these 3 accounts:
Manage -> Change Plan
2 mobile numbers do not show up there was a request.

Please check.

I lodged a mobile plan change request at end of October(after 27th, from ExeSim Saver 2GB data limit to ExeSim Value 12 Month 5GB data limit) , also aware this will only be effected from December. However, when I checked my service my plan is still the old onw. Can you check for me please? Please n...

I lodged a mobile plan change request at end of October(after 27th, from ExeSim Saver 2GB data limit to ExeSim Value 12 Month 5GB data limit) , also aware this will only be effected from December.
However, when I checked my service my plan is still the old onw.

Can you check for me please?

I am going to replace my modem with new TP Link WD-9977 modem router.
Any setup guide for Exetel account can be located?

Thanks

Any progress of this please?

I received the SIM card but noticed you have charged me $40 (charged twice) for that.
Can you check for me please?

I ordered a nano sim for my new phone last Monday but no arrival yet.

I noticed in my current invoice (Mar) the $10 discount per month becomes $6.45.
Can you please have a look into that?