Search found 120 matches

by felix
Thu May 22, 2014 12:38 pm
Forum: ADSL connections
Topic: Off-Peak download scheduled.
Replies: 7
Views: 8956

Re: Off-Peak download scheduled.

If you've had someone attempting to brute force your IP for anything, this will chew up your bandwidth, regardless of whether your router accepts or drops the traffic. A few years ago I was sent a report from someone who used a basic ADSL for voip as an ISDN replacement and lost over 25% of their mo...
by felix
Tue May 13, 2014 9:54 am
Forum: Invoicing & billing
Topic: cancelling service
Replies: 4
Views: 3591

Re: cancelling service

Thanks Angelo. I have put in a ticket #7891575

Can I ask what the logic is behind removing cancellation from members facility?
by felix
Mon May 12, 2014 9:45 pm
Forum: Invoicing & billing
Topic: cancelling service
Replies: 4
Views: 3591

cancelling service

evening all my wife and I will be emigrating soon and as such need to cancel landline and ADSL around the 26th May. I cannot find cancellation in members facility and i've had a girls look for it (as a boy's look turned up nothing). Can someone please point me in the direction of cancellation for la...
by felix
Thu Jan 16, 2014 12:52 pm
Forum: VOIP
Topic: Forward to voicemail when busy
Replies: 10
Views: 3902

Re: Forward to voicemail when busy

your VoIP hardware needs to report back unavailable essentially. If it doesn't do this, the SIP server will simply attempt a connection. You also must have an email address in the voicemail section to have the exetel forward to voicemail working. Not sure about your hardware but the Siemens VoIP/PST...
by felix
Fri Oct 04, 2013 12:12 pm
Forum: VOIP
Topic: voip with several outgoing numbers small office
Replies: 5
Views: 5547

Re: voip with several outgoing numbers small office

sounds like you need the Virtual/Cloud PABX setup and link the VOIP ports on the billion to the VPBX. This wya you don't have to buy new handsets, but get some PABX functionality plus the ablity to forward to mobile - all with a web management interface and voicemail-to-email.
by felix
Wed Sep 18, 2013 10:30 pm
Forum: ADSL connections
Topic: Slow internet speeds and constant drops
Replies: 6
Views: 29203

Re: Slow internet speeds and constant drops

you need to lodge a ticket, preferably from your members facility so that it is attached to your service. it is unlikely that this will be seen by staff until around 8am tomorrow morning, then a ticket will be raised and you will be put into the queue behind everyone else who raised a ticket before ...
by felix
Wed Aug 14, 2013 3:32 pm
Forum: VOIP
Topic: x-lite call dropouts 5-20 seconds
Replies: 3
Views: 6706

Re: x-lite call dropouts 5-20 seconds

Check your router for a setting called something along the lines of "SIP (ALG) Application Layer Gateway" or simlar. Whatever that setting is, try changing it to the opposite and test. Depends on the model of router as to whether this is an option. Essentially, due to NAT, what happens is the SIP in...
by felix
Fri Jul 05, 2013 9:21 am
Forum: Email issues
Topic: Lost one exemail email address?
Replies: 6
Views: 5209

Re: Lost one exemail email address?

it was a very nice email, sent to main contact, many years ago.

since then it's in the t&c when you create email addressses.
by felix
Wed May 01, 2013 1:10 am
Forum: Other
Topic: WARNING! POSSIBLE MALICIOUS SPAM ORIGINATING FROM EXETEL!
Replies: 8
Views: 3484

Re: WARNING! POSSIBLE MALICIOUS SPAM ORIGINATING FROM EXETE

It's legit, but highly unusual. <edit> Actually I'd say someone didn't quite get the query parameters correct as I got the email and haven't had a mobile service with Exetel for years. Likely they pulled out ALL mobile records regardless of active vs inactive so your email may have been on an inacti...
by felix
Thu Jan 31, 2013 2:56 pm
Forum: ADSL connections
Topic: ticket #6049067
Replies: 8
Views: 2017

Re: ticket #6049067

thanks Shone

has come back to good speed. will monitor.

cheers
f
by felix
Thu Jan 31, 2013 2:42 pm
Forum: ADSL connections
Topic: ticket #6049067
Replies: 8
Views: 2017

Re: ticket #6049067

hi Kaushalya
i have replaced the filter and tested again with a handset.

can you please put the connection back to full speed?

cheers
F
by felix
Fri Jan 25, 2013 12:20 pm
Forum: ADSL connections
Topic: ticket #6049067
Replies: 8
Views: 2017

Re: ticket #6049067

below are the current stats for the modem - all looks good I believe Line Mode ADSL2+ Line State Show Time Line Power State L0 Line Up Time 00:00:13:40 Line Coding Trellis On Line Up Count 2 Statistics Downstream Upstream Line Rate 10856 Kbps 812 Kbps Attainable Line Rate 12840 Kbps 996 Kbps Noise M...
by felix
Fri Jan 25, 2013 12:13 pm
Forum: ADSL connections
Topic: ticket #6049067
Replies: 8
Views: 2017

Re: ticket #6049067

thanks KaushalyaF for your prompt response.
I now have to see if the predicted rain causes static, speed and dropout problems again.
by felix
Fri Jan 25, 2013 11:42 am
Forum: ADSL connections
Topic: ticket #6049067
Replies: 8
Views: 2017

ticket #6049067

Hi,
Can someone please take a look at #6049067. I have sent a request for update wed, thurs and fri and got no response.

I also copied in Theje.

Thank you
by felix
Mon Oct 08, 2012 1:46 pm
Forum: Anything else anyone wants to discuss
Topic: does exetel provide mobile phone updates
Replies: 9
Views: 5032

Re: does exetel provide mobile phone updates

dallas.g wrote:seeing as optus won't push/OTA an ICS update to my phone will exetel?
you answered that yourself. Exetel use Optus infrastructure and as such buy a subset (or whole set) of their services. If ICS push out isnt in the catalog, they can't do it.

Would be different if Optus did it but Exetel didn't.