Exetel customer help forum

If you've had someone attempting to brute force your IP for anything, this will chew up your bandwidth, regardless of whether your router accepts or drops the traffic. A few years ago I was sent a report from someone who used a basic ADSL for voip as an ISDN replacement and lost over 25% of their mo...

Thanks Angelo. I have put in a ticket #7891575

Can I ask what the logic is behind removing cancellation from members facility?

evening all my wife and I will be emigrating soon and as such need to cancel landline and ADSL around the 26th May. I cannot find cancellation in members facility and i've had a girls look for it (as a boy's look turned up nothing). Can someone please point me in the direction of cancellation for la...

your VoIP hardware needs to report back unavailable essentially. If it doesn't do this, the SIP server will simply attempt a connection. You also must have an email address in the voicemail section to have the exetel forward to voicemail working. Not sure about your hardware but the Siemens VoIP/PST...

sounds like you need the Virtual/Cloud PABX setup and link the VOIP ports on the billion to the VPBX. This wya you don't have to buy new handsets, but get some PABX functionality plus the ablity to forward to mobile - all with a web management interface and voicemail-to-email.

you need to lodge a ticket, preferably from your members facility so that it is attached to your service. it is unlikely that this will be seen by staff until around 8am tomorrow morning, then a ticket will be raised and you will be put into the queue behind everyone else who raised a ticket before ...

Check your router for a setting called something along the lines of "SIP (ALG) Application Layer Gateway" or simlar. Whatever that setting is, try changing it to the opposite and test. Depends on the model of router as to whether this is an option. Essentially, due to NAT, what happens is the SIP in...

it was a very nice email, sent to main contact, many years ago.

since then it's in the t&c when you create email addressses.

It's legit, but highly unusual. <edit> Actually I'd say someone didn't quite get the query parameters correct as I got the email and haven't had a mobile service with Exetel for years. Likely they pulled out ALL mobile records regardless of active vs inactive so your email may have been on an inacti...

thanks Shone

has come back to good speed. will monitor.

cheers
f

hi Kaushalya
i have replaced the filter and tested again with a handset.

can you please put the connection back to full speed?

cheers
F

below are the current stats for the modem - all looks good I believe Line Mode ADSL2+ Line State Show Time Line Power State L0 Line Up Time 00:00:13:40 Line Coding Trellis On Line Up Count 2 Statistics Downstream Upstream Line Rate 10856 Kbps 812 Kbps Attainable Line Rate 12840 Kbps 996 Kbps Noise M...

thanks KaushalyaF for your prompt response.
I now have to see if the predicted rain causes static, speed and dropout problems again.

Hi,
Can someone please take a look at #6049067. I have sent a request for update wed, thurs and fri and got no response.

I also copied in Theje.

Thank you

dallas.g wrote:seeing as optus won't push/OTA an ICS update to my phone will exetel?

you answered that yourself. Exetel use Optus infrastructure and as such buy a subset (or whole set) of their services. If ICS push out isnt in the catalog, they can't do it.

Would be different if Optus did it but Exetel didn't.