Exetel customer help forum

Event Notification Start Date & Time : 04/10/2018 10:30:00 NSW Local time. Finish Date & Time : 04/10/2018 11:00:00 NSW Local time Duration : 30 minutes Work Description : Our supplier Network Engineers will be performing a network maintenance during this outage window. Impact : All Fibre services i...

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.

TR 069 only allows us in to your modem to make changes if required in the event of troubleshooting any faults. However, it does not allow us to make any changes to your local network or devices that are connected.

Hi Ivan,

Thank you for reaching exetel on this. We apologize for the inconvenience service may have caused. Could you please include the service number or customer ID in question and send it through to residentialsupport@exetel.com.au so we can review the issue and assist you further.

Hi there,

Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.

Hi there, Apologies for the inconvenience service may have caused. Kindly note that there are no restrictions when creating folders through windows mail or any other email clients. For further information on how to create and remove folders on mail for windows 10, please check the link below. https:...

Event Notification Location Affected: Multiple Suburbs , VIC Start time of event: 25/06/2018, 16:10 AEST Products Impacted: Fibre (Multiple Suppliers) Additional Information: Most customers in the above mentioned area may experience connectivity issues. Supplier is unable to provide an Estimated tim...

Event Notification, Location Affected: Multiple suburbs in QLD Start time of event: 31/05/2018 09:00 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR (Estimated time of resolution): Our wholesale supplier is unab...

Event Notification, Location Affected: Townsville and Cairns, QLD Start time of event: 31/05/2018 09:00 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR (Estimated time of resolution): Our wholesale supplier is u...

Locations Affected: Pakenham, VIC Event Start : 28-05-2018 around 10:30 AEST Products Impacted: Fibre Additional Information: The supplier has confirmed the most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Estimated Resolution : Our whol...

Event Notification

It appears some services are still affected by the following outage.

Our engineers are still investigating this matter.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Event Notification

This outage has been successfully Restored.

Root cause : A switch at the data center is down.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.

Event Notification

Location Affected: Multiple Suburbs, VIC

Products Impacted : Fibre

Root cause : A switch at the data center is down.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.

Event Notification Location Affected: Bendigo, Geelong and Thornbury, VIC Event Start Time: 24/05/2018 07.15 AEST Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Time of R...

Hi There, Apologies for the inconvenience caused. Could you please PM the customer ID or service number so we can look in to this and assist you further. Or if it's easier, please drop an email to residentialsupport@exetel.com.au so we can attend to your query and respond immediately. Regards, Sheha...