Search found 344 matches
- Thu Oct 04, 2018 9:14 am
- Forum: Archived threads
- Topic: Emergency Maintenance work - Fibre - Homebush Botania - NSW
- Replies: 1
- Views: 777
Emergency Maintenance work - Fibre - Homebush Botania - NSW
Event Notification Start Date & Time : 04/10/2018 10:30:00 NSW Local time. Finish Date & Time : 04/10/2018 11:00:00 NSW Local time Duration : 30 minutes Work Description : Our supplier Network Engineers will be performing a network maintenance during this outage window. Impact : All Fibre services i...
- Sat Sep 29, 2018 11:28 am
- Forum: Archived threads
- Topic: Unplanned ADSL Network Outage - Tamborine Mountain, QLD
- Replies: 4
- Views: 1047
Re: Unplanned ADSL Network Outage - Tamborine Mountain, QLD
Update
Our supplier advises that the outage has been Restored.
Kindly power cycle your modem/router and test the service.
We Apologize for any inconvenience caused in this regard.
Our supplier advises that the outage has been Restored.
Kindly power cycle your modem/router and test the service.
We Apologize for any inconvenience caused in this regard.
- Sat Sep 08, 2018 5:29 pm
- Forum: NBN and other Fibre Services
- Topic: Disabling TR-069
- Replies: 7
- Views: 3957
Re: Disabling TR-069
TR 069 only allows us in to your modem to make changes if required in the event of troubleshooting any faults. However, it does not allow us to make any changes to your local network or devices that are connected.
- Sat Sep 08, 2018 3:42 pm
- Forum: ADSL connections
- Topic: Connection drops after tonight heavy rain and speed stays below 1Mbps
- Replies: 4
- Views: 1465
Re: Connection drops after tonight heavy rain and speed stays below 1Mbps
Hi Ivan,
Thank you for reaching exetel on this. We apologize for the inconvenience service may have caused. Could you please include the service number or customer ID in question and send it through to residentialsupport@exetel.com.au so we can review the issue and assist you further.
Thank you for reaching exetel on this. We apologize for the inconvenience service may have caused. Could you please include the service number or customer ID in question and send it through to residentialsupport@exetel.com.au so we can review the issue and assist you further.
- Thu Aug 16, 2018 11:21 am
- Forum: NBN and other Fibre Services
- Topic: Real world speed expectations 50/20 plan - FTTN - Woy Woy
- Replies: 2
- Views: 1240
Re: Real world speed expectations 50/20 plan - FTTN - Woy Woy
Hi there,
Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.
Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.
- Mon Jul 09, 2018 12:41 pm
- Forum: Email issues
- Topic: Set up folders in mail for Windows 10
- Replies: 5
- Views: 1909
Re: Set up folders in mail for Windows 10
Hi there, Apologies for the inconvenience service may have caused. Kindly note that there are no restrictions when creating folders through windows mail or any other email clients. For further information on how to create and remove folders on mail for windows 10, please check the link below. https:...
- Mon Jun 25, 2018 4:31 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
- Replies: 1
- Views: 847
Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Event Notification Location Affected: Multiple Suburbs , VIC Start time of event: 25/06/2018, 16:10 AEST Products Impacted: Fibre (Multiple Suppliers) Additional Information: Most customers in the above mentioned area may experience connectivity issues. Supplier is unable to provide an Estimated tim...
- Thu May 31, 2018 10:10 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs in QLD
- Replies: 2
- Views: 1102
Unplanned Fibre Network Outage - Multiple Suburbs in QLD
Event Notification, Location Affected: Multiple suburbs in QLD Start time of event: 31/05/2018 09:00 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR (Estimated time of resolution): Our wholesale supplier is unab...
- Thu May 31, 2018 9:46 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Townsville and Cairns, QLD
- Replies: 1
- Views: 883
Unplanned Fibre Network Outage - Townsville and Cairns, QLD
Event Notification, Location Affected: Townsville and Cairns, QLD Start time of event: 31/05/2018 09:00 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR (Estimated time of resolution): Our wholesale supplier is u...
- Mon May 28, 2018 11:02 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Pakenham, VIC
- Replies: 1
- Views: 676
Unplanned Fibre Network Outage - Pakenham, VIC
Locations Affected: Pakenham, VIC Event Start : 28-05-2018 around 10:30 AEST Products Impacted: Fibre Additional Information: The supplier has confirmed the most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Estimated Resolution : Our whol...
- Thu May 24, 2018 4:38 pm
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
- Replies: 5
- Views: 2421
Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Event Notification
It appears some services are still affected by the following outage.
Our engineers are still investigating this matter.
Estimated Time of Resolution : No ETR at this stage.
Exetel apologizes for any inconvenience this may have caused.
It appears some services are still affected by the following outage.
Our engineers are still investigating this matter.
Estimated Time of Resolution : No ETR at this stage.
Exetel apologizes for any inconvenience this may have caused.
- Thu May 24, 2018 11:49 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
- Replies: 5
- Views: 2421
Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Event Notification
This outage has been successfully Restored.
Root cause : A switch at the data center is down.
Kindly power cycle your modem/router and test the service.
Exetel apologizes for any inconvenience this may have caused.
This outage has been successfully Restored.
Root cause : A switch at the data center is down.
Kindly power cycle your modem/router and test the service.
Exetel apologizes for any inconvenience this may have caused.
- Thu May 24, 2018 10:38 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
- Replies: 5
- Views: 2421
Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Event Notification
Location Affected: Multiple Suburbs, VIC
Products Impacted : Fibre
Root cause : A switch at the data center is down.
Estimated Time of Resolution : No ETR at this stage.
Exetel apologizes for any inconvenience this may have caused.
Location Affected: Multiple Suburbs, VIC
Products Impacted : Fibre
Root cause : A switch at the data center is down.
Estimated Time of Resolution : No ETR at this stage.
Exetel apologizes for any inconvenience this may have caused.
- Thu May 24, 2018 8:56 am
- Forum: Archived threads
- Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
- Replies: 5
- Views: 2421
Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Event Notification Location Affected: Bendigo, Geelong and Thornbury, VIC Event Start Time: 24/05/2018 07.15 AEST Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Time of R...
- Tue May 08, 2018 5:39 pm
- Forum: ADSL connections
- Topic: Exceedingly slow ADSL2+ Connection
- Replies: 2
- Views: 1267
Re: Exceedingly slow ADSL2+ Connection
Hi There, Apologies for the inconvenience caused. Could you please PM the customer ID or service number so we can look in to this and assist you further. Or if it's easier, please drop an email to residentialsupport@exetel.com.au so we can attend to your query and respond immediately. Regards, Sheha...