Search found 344 matches

by shehanw
Thu Oct 04, 2018 9:14 am
Forum: Archived threads
Topic: Emergency Maintenance work - Fibre - Homebush Botania - NSW
Replies: 1
Views: 393

Emergency Maintenance work - Fibre - Homebush Botania - NSW

Event Notification Start Date & Time : 04/10/2018 10:30:00 NSW Local time. Finish Date & Time : 04/10/2018 11:00:00 NSW Local time Duration : 30 minutes Work Description : Our supplier Network Engineers will be performing a network maintenance during this outage window. Impact : All Fibre services i...
by shehanw
Sat Sep 29, 2018 11:28 am
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Tamborine Mountain, QLD
Replies: 4
Views: 442

Re: Unplanned ADSL Network Outage - Tamborine Mountain, QLD

Update

Our supplier advises that the outage has been Restored.

Kindly power cycle your modem/router and test the service.

We Apologize for any inconvenience caused in this regard.
by shehanw
Sat Sep 08, 2018 5:29 pm
Forum: NBN and other Fibre Services
Topic: Disabling TR-069
Replies: 7
Views: 1426

Re: Disabling TR-069

TR 069 only allows us in to your modem to make changes if required in the event of troubleshooting any faults. However, it does not allow us to make any changes to your local network or devices that are connected.
by shehanw
Sat Sep 08, 2018 3:42 pm
Forum: ADSL connections
Topic: Connection drops after tonight heavy rain and speed stays below 1Mbps
Replies: 4
Views: 562

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Hi Ivan,

Thank you for reaching exetel on this. We apologize for the inconvenience service may have caused. Could you please include the service number or customer ID in question and send it through to residentialsupport@exetel.com.au so we can review the issue and assist you further.
by shehanw
Thu Aug 16, 2018 11:21 am
Forum: NBN and other Fibre Services
Topic: Real world speed expectations 50/20 plan - FTTN - Woy Woy
Replies: 2
Views: 709

Re: Real world speed expectations 50/20 plan - FTTN - Woy Woy

Hi there,

Sorry to hear that the service is not meeting your expectation. We would like to review your case further and provide a quick solution. Therefore, could you please drop an email to residentialsupport@exetel.com.au or PM your service details so we can check the status of this query.
by shehanw
Mon Jul 09, 2018 12:41 pm
Forum: Email issues
Topic: Set up folders in mail for Windows 10
Replies: 5
Views: 764

Re: Set up folders in mail for Windows 10

Hi there, Apologies for the inconvenience service may have caused. Kindly note that there are no restrictions when creating folders through windows mail or any other email clients. For further information on how to create and remove folders on mail for windows 10, please check the link below. https:...
by shehanw
Mon Jun 25, 2018 4:31 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs , VIC
Replies: 1
Views: 459

Unplanned Fibre Network Outage - Multiple Suburbs , VIC

Event Notification Location Affected: Multiple Suburbs , VIC Start time of event: 25/06/2018, 16:10 AEST Products Impacted: Fibre (Multiple Suppliers) Additional Information: Most customers in the above mentioned area may experience connectivity issues. Supplier is unable to provide an Estimated tim...
by shehanw
Thu May 31, 2018 10:10 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs in QLD
Replies: 2
Views: 663

Unplanned Fibre Network Outage - Multiple Suburbs in QLD

Event Notification, Location Affected: Multiple suburbs in QLD Start time of event: 31/05/2018 09:00 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR (Estimated time of resolution): Our wholesale supplier is unab...
by shehanw
Thu May 31, 2018 9:46 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Townsville and Cairns, QLD
Replies: 1
Views: 511

Unplanned Fibre Network Outage - Townsville and Cairns, QLD

Event Notification, Location Affected: Townsville and Cairns, QLD Start time of event: 31/05/2018 09:00 AEST Products Impacted: Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. ETR (Estimated time of resolution): Our wholesale supplier is u...
by shehanw
Mon May 28, 2018 11:02 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Pakenham, VIC
Replies: 1
Views: 334

Unplanned Fibre Network Outage - Pakenham, VIC

Locations Affected: Pakenham, VIC Event Start : 28-05-2018 around 10:30 AEST Products Impacted: Fibre Additional Information: The supplier has confirmed the most customers in the above mentioned area may experience connectivity issues. Root cause : Still Investigating Estimated Resolution : Our whol...
by shehanw
Thu May 24, 2018 4:38 pm
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Replies: 5
Views: 1546

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Event Notification

It appears some services are still affected by the following outage.

Our engineers are still investigating this matter.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Thu May 24, 2018 11:49 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Replies: 5
Views: 1546

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Event Notification

This outage has been successfully Restored.

Root cause : A switch at the data center is down.

Kindly power cycle your modem/router and test the service.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Thu May 24, 2018 10:38 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Replies: 5
Views: 1546

Re: Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Event Notification

Location Affected: Multiple Suburbs, VIC

Products Impacted : Fibre

Root cause : A switch at the data center is down.

Estimated Time of Resolution : No ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by shehanw
Thu May 24, 2018 8:56 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs,VIC
Replies: 5
Views: 1546

Unplanned Fibre Network Outage - Multiple Suburbs,VIC

Event Notification Location Affected: Bendigo, Geelong and Thornbury, VIC Event Start Time: 24/05/2018 07.15 AEST Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause : Still being investigated Estimated Time of R...
by shehanw
Tue May 08, 2018 5:39 pm
Forum: ADSL connections
Topic: Exceedingly slow ADSL2+ Connection
Replies: 2
Views: 649

Re: Exceedingly slow ADSL2+ Connection

Hi There, Apologies for the inconvenience caused. Could you please PM the customer ID or service number so we can look in to this and assist you further. Or if it's easier, please drop an email to residentialsupport@exetel.com.au so we can attend to your query and respond immediately. Regards, Sheha...