Search found 115 matches

by Imran.Hossen
Tue Jun 20, 2017 10:51 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Liverpool, NSW
Replies: 3
Views: 875

Unplanned Corporate Data Outage - Liverpool, NSW

Update

This outage has now been restored.
by Imran.Hossen
Tue Jun 20, 2017 7:54 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Liverpool, NSW
Replies: 3
Views: 875

Unplanned Corporate Data Outage - Liverpool, NSW

Event Notification Locations Affected: Liverpool, NSW Event Start Time: 20/06/2017 0049h AEST Products Impacted: Corporate Data services in Liverpool, NSW. Root cause: Fibre break located 9.7km away from the Liverpool exchange. Current Status: No ETR. Fibre teams are working on an alternate path un...
by Imran.Hossen
Wed May 10, 2017 2:14 pm
Forum: Archived threads
Topic: Unplanned ADSL Network Outage - Parklea, NSW - In Progress
Replies: 106
Views: 20228

Unplanned ADSL Network Outage - Parklea, NSW - In Progress

Update:

Outage is still ongoing.

ETR (Estimated time of resolution): Our wholesale supplier is unable to provide us with an ETR.

Exetel apologizes for any inconvenience this may have caused.
by Imran.Hossen
Tue Dec 13, 2016 7:52 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Telstra - VIC
Replies: 3
Views: 561

Unplanned Corporate Data Outage - Telstra - VIC

Update

Root cause: Power failure affecting supplier hardware

ETA: No ETA
by Imran.Hossen
Fri Oct 14, 2016 3:39 pm
Forum: Archived threads
Topic: Unplanned Fibre outage - Alkimos Beach NSW - In progress
Replies: 1
Views: 412

Unplanned Fibre outage - Alkimos Beach NSW - In progress

Event Notification Location Affected: Alkimos Beach NSW Event Start Date: 14/10/2016 Products Impacted : Fibre Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause: Still being investigated. Number of Services Impacted - Unknown ETR - No ...
by Imran.Hossen
Thu Oct 06, 2016 5:15 pm
Forum: Archived threads
Topic: Planned Emergency Outage - Fibre - LBNCo - WA
Replies: 1
Views: 579

Planned Emergency Outage - Fibre - LBNCo - WA

Event Notification Start Date & Time : 07/10/2016 06:00 Australian Western Daylight Time Finish Date & Time : 07/10/2016 07:00 Australian Western Daylight Time Start Date & Time : 07/10/2016 09:00 Australian Eastern Daylight Time Finish Date & Time : 07/10/2016 10:00 Australian Eastern Daylight Tim...
by Imran.Hossen
Mon Oct 03, 2016 9:37 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - Multiple Suburbs - WA - In Progress
Replies: 4
Views: 1021

Unplanned ADSL Outage - Multiple Suburbs - WA - In Progress

Event Notification Location Affected: Multiple Suburbs, WA Event Start Time: 06:13 - 03/10/2016 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience connectivity issues. Root cause - Unknown Number of Services Impacted: Unknown ETR - No ETA Once t...
by Imran.Hossen
Fri Sep 30, 2016 3:07 pm
Forum: Archived threads
Topic: Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD
Replies: 3
Views: 749

Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Update

Our supplier reports that there has been a Fibre cut reported 16.6Km away from Toowoomba City.

The supplier has already submitted a crew of technicians to have this restoration be completed.

Currently there is no ETA for this service outage.
by Imran.Hossen
Fri Sep 30, 2016 2:13 pm
Forum: Archived threads
Topic: Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD
Replies: 3
Views: 749

Unplanned Fibre Outage - No Auth - TOOWOOMBA - QLD

Event Notification Location Affected: Toowoomba, QLD Event Start Time: 30/09/2016 Products Impacted: Fibre Additional Information: Most Customers may experience Internet service disruption. Root cause : Unknown Number of Services Impacted: Unknown ETR Our wholesale supplier is unable to provide us ...
by Imran.Hossen
Wed Sep 28, 2016 5:29 pm
Forum: Archived threads
Topic: Unplanned ADSL outage - Multiple Suburbs, VIC– In progress
Replies: 1
Views: 446

Unplanned ADSL outage - Multiple Suburbs, VIC– In progress

Event Notification Location Affected: Multiple Suburbs, VIC Event Start Time: 28-09-2016 Products Impacted: ADSL Additional Information: Most customers in the above mentioned area may experience slow speed and browsing issues due to the affected customer's being moved to a backup link. Root cause s...
by Imran.Hossen
Mon Sep 26, 2016 4:38 pm
Forum: Archived threads
Topic: Unplanned ADSL and Fibre Outage - Connectivity Issues - WA
Replies: 3
Views: 1661

Unplanned ADSL and Fibre Outage - Connectivity Issues - WA

Event Notification Location Affected: Multiple suburbs across WA Event Start Time: 26-09-2016 Products Impacted: ADSL and Fibre Additional Information: Most customers in the above mentioned area may experience intermittent speed and connectivity issues. Root cause still being investigated. Number o...
by Imran.Hossen
Sat Sep 24, 2016 1:18 pm
Forum: Archived threads
Topic: Unplanned Mobile Network Outage - All States
Replies: 4
Views: 1036

Unplanned Mobile Network Outage - All States

Update

ETR - Our wholesale supplier is unable to provide us with an estimated time of restoration.

Exetel apologizes for any inconvenience this may have caused.
by Imran.Hossen
Wed Sep 14, 2016 10:38 am
Forum: Archived threads
Topic: Unplanned ADSL Outage - BALLINA - NSW - In Progress
Replies: 1
Views: 479

Unplanned ADSL Outage - BALLINA - NSW - In Progress

Unplanned ADSL Outage - BALLINA - NSW Event Notification Location Affected: BALLINA - NSW Event Start Time: Event Start Time - 08.00am 14/09/2016 Products Impacted: ADSL Additional Information: Some customers in the above mentioned area and surrounding areas may experience ADSL connectivity issues. ...
by Imran.Hossen
Sat Sep 10, 2016 5:25 pm
Forum: Archived threads
Topic: Unplanned ADSL outage- QLD,NSW,Multiple Suburbs -In Progress
Replies: 1
Views: 515

Unplanned ADSL outage- QLD,NSW,Multiple Suburbs -In Progress

Update

Kindly note that the outage has now been successfully restored.

Exetel apologizes for the inconvenience caused.
by Imran.Hossen
Fri Jul 15, 2016 9:09 am
Forum: Archived threads
Topic: Unplanned ADSL/PSTN outage - CARDIFF - NSW
Replies: 20
Views: 1639

Unplanned ADSL/PSTN outage - CARDIFF - NSW

UPDATE

Please note that the outage is still ongoing.

ETR: Our wholesale supplier is unable to provide us with an estimated time of resolution.

Exetel apologizes for any inconvenience this outage may have caused.