Search found 286 matches

by Shukri
Wed Apr 22, 2020 2:39 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 3
Views: 515

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update

Our supplier has informed that the disruption was due to a faulty hardware which is now replaced. All services are now online.

If you experience any issues on the service, kindly contact Exetel.

We apologize for any inconvenience caused.
by Shukri
Wed Apr 22, 2020 1:20 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 3
Views: 515

Re: Unplanned Corporate Network Outage - AAPT - NSW

Location Affected: New South Wales Event Start Time: 12.50 pm AEST 22/04/2020 Products Impacted : Fibre and Copper . Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution ...
by Shukri
Wed Sep 18, 2019 12:12 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - Victoria
Replies: 2
Views: 485

Re: Unplanned Corporate Fibre Network Outage - Telstra - Victoria

Update

This issue has been resolved and all services have been moved back to the primary link.
by Shukri
Fri Sep 13, 2019 10:04 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - Victoria
Replies: 2
Views: 485

Re: Unplanned Corporate Fibre Network Outage - Telstra - Victoria

Update

The issues with the Primary link has been resolved and the stability is being monitored.
by Shukri
Wed Sep 11, 2019 3:22 am
Forum: Archived threads
Topic: Unplanned Corporate Fiber Network Outage - Telstra - WA
Replies: 3
Views: 996

Re: Unplanned Corporate Fiber Network Outage - Telstra - WA

Update

A permanent fix has been applied.

Please power cycle your router/firewall if your service experience any connectivity issues.
by Shukri
Sun Aug 04, 2019 11:59 am
Forum: Archived threads
Topic: Corporate Services Unplanned outage - AAPT Fibre/Copper - Multiple suburbs,NSW
Replies: 3
Views: 646

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs,NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your NTU/ router if the service is still down and test the service.

Apologies for any inconvenience caused.
by Shukri
Fri Apr 05, 2019 8:27 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 25740

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

ETR : Our wholesale supplier estimates the restoration of all fibres can be completed by 23:59 on Friday 05/04/2019

Exetel apologizes for any inconvenience this may have caused.
by Shukri
Fri Apr 05, 2019 4:48 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 25740

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The supplier's Fibre crew has confirmed that 168 fibres have been successfully spliced, On site fibre crew continue with overnight restoration on the rest of the damaged fibres. Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage. E...
by Shukri
Thu Dec 06, 2018 9:49 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 2154

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update:

The outage has been successfully restored.

Apologies for any inconvenience caused. Kindly power cycle your router/NTU and test the service.
by Shukri
Tue Dec 04, 2018 5:29 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 2154

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update

Fibre crew still working on the issue onsite and our supplier is unable to confirm an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Shukri
Mon Sep 24, 2018 3:57 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT - NSW
Replies: 3
Views: 862

Re: Unplanned Corporate Fibre Network Outage - AAPT - NSW

Update.

This issue has been resolved and no further issues noticed on the services.
by Shukri
Mon Sep 24, 2018 10:58 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - AAPT - NSW
Replies: 2
Views: 684

Re: Unplanned Corporate Data Outage - AAPT - NSW

Update

This issue has been resolved.
by Shukri
Sun Sep 23, 2018 1:03 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT - NSW
Replies: 3
Views: 862

Re: Unplanned Corporate Fibre Network Outage - AAPT - NSW

Update

A fix has been applied on 21/09/2018 @ 6:30 PM. Currently the services are being monitored.
by Shukri
Sun Sep 23, 2018 12:42 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - AAPT - NSW
Replies: 2
Views: 684

Unplanned Corporate Data Outage - AAPT - NSW

Location Affected: New South Wales Event Start Time: 23/09/2018 1.30 am AEST Products Impacted : Copper & Fibre Additional Information: Some customers in the above mentioned area may experience intermittent connectivity issues. Root cause : Still being investigated. Estimated Resolution : Our wholes...
by Shukri
Fri Sep 21, 2018 5:33 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT - NSW
Replies: 3
Views: 862

Re: Unplanned Corporate Fibre Network Outage - AAPT - NSW

Update.

A temporary fix has been applied and no packet loss observed for the past 5 minutes. We are working on a permanent fix at the moment.