Search found 281 matches

by Shukri
Sun Aug 04, 2019 11:59 am
Forum: Archived threads
Topic: Corporate Services Unplanned outage - AAPT Fibre/Copper - Multiple suburbs,NSW
Replies: 3
Views: 276

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs,NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your NTU/ router if the service is still down and test the service.

Apologies for any inconvenience caused.
by Shukri
Fri Apr 05, 2019 8:27 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 23058

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

ETR : Our wholesale supplier estimates the restoration of all fibres can be completed by 23:59 on Friday 05/04/2019

Exetel apologizes for any inconvenience this may have caused.
by Shukri
Fri Apr 05, 2019 4:48 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 23058

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The supplier's Fibre crew has confirmed that 168 fibres have been successfully spliced, On site fibre crew continue with overnight restoration on the rest of the damaged fibres. Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage. E...
by Shukri
Thu Dec 06, 2018 9:49 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1320

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update:

The outage has been successfully restored.

Apologies for any inconvenience caused. Kindly power cycle your router/NTU and test the service.
by Shukri
Tue Dec 04, 2018 5:29 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 1320

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update

Fibre crew still working on the issue onsite and our supplier is unable to confirm an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.
by Shukri
Mon Sep 24, 2018 3:57 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT - NSW
Replies: 3
Views: 411

Re: Unplanned Corporate Fibre Network Outage - AAPT - NSW

Update.

This issue has been resolved and no further issues noticed on the services.
by Shukri
Mon Sep 24, 2018 10:58 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - AAPT - NSW
Replies: 2
Views: 378

Re: Unplanned Corporate Data Outage - AAPT - NSW

Update

This issue has been resolved.
by Shukri
Sun Sep 23, 2018 1:03 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT - NSW
Replies: 3
Views: 411

Re: Unplanned Corporate Fibre Network Outage - AAPT - NSW

Update

A fix has been applied on 21/09/2018 @ 6:30 PM. Currently the services are being monitored.
by Shukri
Sun Sep 23, 2018 12:42 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - AAPT - NSW
Replies: 2
Views: 378

Unplanned Corporate Data Outage - AAPT - NSW

Location Affected: New South Wales Event Start Time: 23/09/2018 1.30 am AEST Products Impacted : Copper & Fibre Additional Information: Some customers in the above mentioned area may experience intermittent connectivity issues. Root cause : Still being investigated. Estimated Resolution : Our wholes...
by Shukri
Fri Sep 21, 2018 5:33 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - AAPT - NSW
Replies: 3
Views: 411

Re: Unplanned Corporate Fibre Network Outage - AAPT - NSW

Update.

A temporary fix has been applied and no packet loss observed for the past 5 minutes. We are working on a permanent fix at the moment.
by Shukri
Thu Jul 26, 2018 5:16 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 7
Views: 543

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update

Carrier confirmed this outage has been restored. And all affected transmission links continue to remain stable.
by Shukri
Thu Jul 26, 2018 1:33 am
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 7
Views: 543

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update

All transmission links have restored @ 00:14hrs AEST, awaiting restoration confirmation from 3rd Party Carrier
by Shukri
Mon Jun 25, 2018 4:11 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Optus - VIC
Replies: 1
Views: 361

Unplanned Corporate Network Outage - Optus - VIC

Event Notification Location Affected: Victoria - Multiple suburbs Event Start Time: 25/06/2018 15:25 AEST Products Impacted : Some Corporate Data Services Additional Information: Some customers in the above mentioned area may experience a complete disruption to the service. Root cause : Still being...
by Shukri
Mon Jun 11, 2018 10:13 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 7994

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE

Technicians have completed repairs on remaining 312 fibre cable @ 21:35. Post checks in progress. Full repair expected close of business Tuesday 12th June 2018.

Exetel apologizes for any inconvenience this may have caused.
by Shukri
Sun Jun 10, 2018 2:00 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - Telstra - NSW
Replies: 20
Views: 7994

Re: Unplanned Corporate Network Outage - Telstra - NSW

UPDATE Fibre crew advised splicing on one side of the first 312 Fibre cable has commenced. Technicians have not interrupted the working fibres (79 to 84 and 289-312). The second 312 fibre cable is onsite but hauling will only commence once RTA have approved a road closure of Pacific Hwy expected la...