Search found 291 matches

by Shukri
Fri Mar 05, 2021 4:04 pm
Forum: Archived threads
Topic: Planned Network Maintenance - VIC - EXETEL
Replies: 0
Views: 159

Planned Network Maintenance - VIC - EXETEL

Event Notification Locations Affected: VIC Products Impacted: Data services Outage Type : EXETEL Outage Start Date & Time : 17 March 2021 - 12:00AM AEDT Outage Finish Date & Time : 17 March 2021 - 06:00AM AEDT Outage Reference : 786311 Work description : EXETEL will be performing core network maint...
by Shukri
Fri Mar 05, 2021 2:51 pm
Forum: Archived threads
Topic: Planned Network Maintenance - NSW - EXETEL
Replies: 0
Views: 212

Planned Network Maintenance - NSW - EXETEL

Event Notification Locations Affected: NSW Products Impacted: Residential and SMB fibre services Outage Type : EXETEL Outage Start Date & Time : 9 March 2021 - 11:00PM AEDT Outage Finish Date & Time : 10 March 2021 - 05:00AM AEDT Outage Reference : 786121 Work description : EXETEL will be performin...
by Shukri
Fri Feb 05, 2021 10:01 am
Forum: Archived threads
Topic: Planned Corporate Network Maintenance - NSW - Hazard Notification - EXETEL
Replies: 1
Views: 186

Re: Planned Corporate Network Maintenance - NSW - Hazard Notification - EXETEL

Update

The hazard works are now complete. Services were not affected. EXETEL apologizes for any inconvenience this may have caused. Thank you.
by Shukri
Tue Feb 02, 2021 11:52 am
Forum: Archived threads
Topic: Planned Corporate Network Maintenance - NSW - Hazard Notification - EXETEL
Replies: 1
Views: 186

Planned Corporate Network Maintenance - NSW - Hazard Notification - EXETEL

Event Notification Locations Affected: NSW Products Impacted: Corporate Data Services Outage Type : Network hazard - EXETEL Outage Start Date & Time : 5 February 2021 - 00:00AM AEDT Outage Finish Date & Time : 5 February 2021 - 06:00AM AEDT Outage Reference : 741811 Work description : EXETEL will b...
by Shukri
Thu Jan 14, 2021 3:43 pm
Forum: Archived threads
Topic: Emergency Unplanned Corporate Network Outage - EXETEL - NSW
Replies: 0
Views: 254

Emergency Unplanned Corporate Network Outage - EXETEL - NSW

Event Notification Location Affected: New South Wales (NSW) - Multiple suburbs Supplier : Multiple suppliers Event Start Time: 14/01/2021 11:00 AEDT Products Impacted : Some EXETEL Corporate Data Services Additional Information: An issue has been uncovered, Exetel will be conducting an emergency ne...
by Shukri
Wed Apr 22, 2020 2:39 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 3
Views: 802

Re: Unplanned Corporate Network Outage - AAPT - NSW

Update

Our supplier has informed that the disruption was due to a faulty hardware which is now replaced. All services are now online.

If you experience any issues on the service, kindly contact Exetel.

We apologize for any inconvenience caused.
by Shukri
Wed Apr 22, 2020 1:20 pm
Forum: Archived threads
Topic: Unplanned Corporate Network Outage - AAPT - NSW
Replies: 3
Views: 802

Re: Unplanned Corporate Network Outage - AAPT - NSW

Location Affected: New South Wales Event Start Time: 12.50 pm AEST 22/04/2020 Products Impacted : Fibre and Copper . Additional Information: Some customers in the above mentioned area may experience a complete disruption on the connection. Root cause : Still being investigated. Estimated Resolution ...
by Shukri
Wed Sep 18, 2019 12:12 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - Victoria
Replies: 2
Views: 724

Re: Unplanned Corporate Fibre Network Outage - Telstra - Victoria

Update

This issue has been resolved and all services have been moved back to the primary link.
by Shukri
Fri Sep 13, 2019 10:04 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - Victoria
Replies: 2
Views: 724

Re: Unplanned Corporate Fibre Network Outage - Telstra - Victoria

Update

The issues with the Primary link has been resolved and the stability is being monitored.
by Shukri
Wed Sep 11, 2019 3:22 am
Forum: Archived threads
Topic: Unplanned Corporate Fiber Network Outage - Telstra - WA
Replies: 3
Views: 1309

Re: Unplanned Corporate Fiber Network Outage - Telstra - WA

Update

A permanent fix has been applied.

Please power cycle your router/firewall if your service experience any connectivity issues.
by Shukri
Sun Aug 04, 2019 11:59 am
Forum: Archived threads
Topic: Corporate Services Unplanned outage - AAPT Fibre/Copper - Multiple suburbs,NSW
Replies: 3
Views: 900

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs,NSW

Update:

Our supplier advises that the outage has been successfully restored.

Kindly power cycle your NTU/ router if the service is still down and test the service.

Apologies for any inconvenience caused.
by Shukri
Fri Apr 05, 2019 8:27 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 27184

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update

ETR : Our wholesale supplier estimates the restoration of all fibres can be completed by 23:59 on Friday 05/04/2019

Exetel apologizes for any inconvenience this may have caused.
by Shukri
Fri Apr 05, 2019 4:48 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Multiple Suburbs, NSW
Replies: 23
Views: 27184

Re: Unplanned Fibre Network Outage - Multiple Suburbs, NSW

Update The supplier's Fibre crew has confirmed that 168 fibres have been successfully spliced, On site fibre crew continue with overnight restoration on the rest of the damaged fibres. Our wholesale supplier is unfortunately unable to provide us with an estimated time of resolution at this stage. E...
by Shukri
Thu Dec 06, 2018 9:49 am
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 2685

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update:

The outage has been successfully restored.

Apologies for any inconvenience caused. Kindly power cycle your router/NTU and test the service.
by Shukri
Tue Dec 04, 2018 5:29 pm
Forum: Archived threads
Topic: Unplanned Corporate Fibre Network Outage - Telstra - NSW
Replies: 9
Views: 2685

Re: Unplanned Corporate Fibre Network Outage - Telstra - NSW

Update

Fibre crew still working on the issue onsite and our supplier is unable to confirm an ETR at this stage.

Exetel apologizes for any inconvenience this may have caused.