Exetel customer help forum

Also looking for a password for my new VOIP via the adsl service transferred to NBN. Is that enough information for some one to find the account/number or do I need to post it to someone. I did try a support ticket #10386824, but they are currently hung up on where the request came from. As I keep ...

UPDATE

Our supplier has advised that this outage is restored.

Exetel apologizes for any inconvenience this may have caused.

UPDATE

ETR: No ETR

Please note that the outage is still ongoing.

Exetel apologizes for any inconvenience this outage may have caused.

Hi - have troubles with internet connection since this morning when it was working fine and suddenly stopped. Router has been rebooted and is synching to DSLAM, have dial tone on the phone but service does not seem to be authenticating. Service number is 0299874514. Hi WeeWaa, Please refer - https:...

Hi, Sometime yesterday the ftp account for the free website shellharboursurfclub (fw_shellharboursurfclub) started reporting 'Login incorrect'. I am the only one that has access to the account and the password has been the same for a number of years and has never changed. Can you please check the f...

Event Notification Start Date & Time: 26/05/2016 08:00:00 EST Finish Date & Time: 26/05/2016 17:00:00 EST Duration: 9 hour Work Description: Opticomm wishes to advise that there will be planned maintenance in this estate & will be performing a network maintenance during this outage window. Impact: ...

Event Notification Start Date & Time: 31/05/2016 00:00:00 EST Finish Date & Time: 31/05/2016 06:00:00 EST Duration: 6 hour Work Description: We will be performing a network maintenance during this outage window. Impact: During the outage window, all corporate and residential customers in VIC will e...

Wondering if there are any known issues regarding Mobile service to the Wollongong region, I am in Windang & have had no service for the past couple of hours. Hi LindaB, There are no outages listed in your area. Th closest towers to you are located next to Plunkett street & Quinns lane. This inform...

Ticket No:10287895. I have sent all information to you via an email request I received yesterday (Monday 16th May). My internet connection is still the same as it was 10 days ago. I usually get around 10mbps download but at present I'm receiving between 2-4mbps and even my wifi connection is no bet...

Is there a way to block specific fax numbers from the Fax2Email service? Obviously I don't want to block fax.exemail.com.au. Hi jmcnally, Please send an email to residentialsupport@exetel.com.au with your exact requirement and the reason for the block. We will then forward it to our admins to see w...

Hello, I will be transitioning from ADSL2+ to NBN FTTN (VDSL2) later this year and have some questions which may also be relevant to increasing numbers of other people given the number of new FTTN connections this year. I have been on ADSL2+ with telephone line/service as packaged by Exetel. I also...

Hi Guys, I've been looking everywhere for official Exetel Setup instructions for the NetComm NF10WV for a FTTN service without luck. Some people say to use specific configurations, others say just a username and password is all you need. Could some please point me in the direction of 'Official Exet...

UPDATE

ETR: 10/05/2016 19:00

Exetel apologizes for any inconvenience this outage may have caused.

UPDATE

Our supplier advises that this outage has been restored.

Exetel apologizes for any inconvenience this outage may have caused.

Hi, I have one issue and one query, First I've set up my hosted email address and find it sends emails but won't receive emails even though the Outlook test email was received! the hosted Email is martin@martinscomputerservice.net.au This to be my primary Email address for my business. Secondly I'm...