Search found 6 matches

by Opus
Tue Jun 09, 2020 2:51 pm
Forum: ADSL connections
Topic: Internet Outage Royalla, NSW
Replies: 9
Views: 1186

Re: Internet Outage Royalla, NSW

At 2:45pm today it appears that my internet connection has been restored.

Thank you.

Rob M
by Opus
Mon Jun 08, 2020 8:06 pm
Forum: ADSL connections
Topic: Internet Outage Royalla, NSW
Replies: 9
Views: 1186

Re: Internet Outage Royalla, NSW

14 days now without an internet connection. Not happy at all... What is Exetel doing to have this matter escalated with Telstra??? THere are hundreds of people in my area affected by this outage and they are getting advised by their ISPs about the issue. To date Exetel has told me nothing about the ...
by Opus
Fri May 29, 2020 8:03 pm
Forum: ADSL connections
Topic: Internet Outage Royalla, NSW
Replies: 9
Views: 1186

Re: Internet Outage Royalla, NSW

RSS-63568-652 No reply to my Support ticket for two days!!! No response to my Support email (yesterday) other than auto-generated reply. Outage is still not listed of the Exetel Outage map!!! My Exetel account still says there are no faults with my service!!! My original Support call said that the f...
by Opus
Thu May 28, 2020 8:10 am
Forum: ADSL connections
Topic: Internet Outage Royalla, NSW
Replies: 9
Views: 1186

Re: Internet Outage Royalla, NSW

I have found out that there are hundreds of people in my area affected by this ADSL outage, which is as a result of roadworkers cutting a Telstra line. And there are conflicting reports of whether or not this will be fixed by 29th May. Why is it that that there is no information about this outage AN...
by Opus
Wed May 27, 2020 1:38 pm
Forum: ADSL connections
Topic: Internet Outage Royalla, NSW
Replies: 9
Views: 1186

Re: Internet Outage Royalla, NSW

Additionally...I just found your 'Network Outage Map' at https://www.exetel.com.au/outage/network_outage_website.php There is only one listing on it for an unplanned outage in Lismore, NSW, which is 1000km away from me. Why is my outage in Royalla, NSW not listed on this map??? I have very little co...
by Opus
Wed May 27, 2020 1:18 pm
Forum: ADSL connections
Topic: Internet Outage Royalla, NSW
Replies: 9
Views: 1186

Internet Outage Royalla, NSW

Our ADSL service has been out since around mid-day Monday, 25th May. I rang Exetel Support and was advised that a line had been cut and that service was scheduled to be restored on Friday, 29th. Given that thousands of people are currently working from home (including my wife) a stable internet conn...