Search found 6 matches

by Andrew Caswell
Sat Feb 22, 2014 7:00 pm
Forum: Customer reviews
Topic: The Exetel 9+ year club!
Replies: 26
Views: 15613

Re: The Exetel 9+ year club!

James Thank You - the s-word buys a lot of forbearance. Your once in ten years point is well made - but when you do is, it's a doozy. The reply earns Exetel their "Benefit of the Doubt". Unless the circumstances change, I consider the matter closed. Good luck with the recovery and, seriously, if the...
by Andrew Caswell
Sat Feb 22, 2014 3:14 pm
Forum: Customer reviews
Topic: The Exetel 9+ year club!
Replies: 26
Views: 15613

Re: The Exetel 9+ year club!

Dazzled and Anuranga I am trying to communicate with the management person or persons at Exetel who signed-off on the fact that this load of codswallop was fit for public release to (according to Exetel own publicity) 100 000 customers. If those persons included you Anuranga, I stand by what I said,...
by Andrew Caswell
Sat Feb 22, 2014 1:42 pm
Forum: Customer reviews
Topic: The Exetel 9+ year club!
Replies: 26
Views: 15613

Re: Fall from Grace

Anur (I trust I got this right) Can I take it that I am now communicating with one of the dunderheads I referenced above? Proceeding on that premise, I would make two points as forcibly as I can: • You and your colleagues who authorised the website fiasco should hang your heads in shame - you are an...
by Andrew Caswell
Fri Feb 21, 2014 8:24 pm
Forum: Customer reviews
Topic: The Exetel 9+ year club!
Replies: 26
Views: 15613

Re: The Exetel 9+ year club!

I am not surprised, but I do not blame the support staff - it was their dunderhead management who must have given the OK to deploy a grotesque new UI with obviously broken functionality and, self evidently inadequate testing. It is these guys who should be brought to book - not the techos. I was a t...
by Andrew Caswell
Fri Feb 21, 2014 5:15 pm
Forum: Customer reviews
Topic: The Exetel 9+ year club!
Replies: 26
Views: 15613

Re: Fall from Grace

Dazzled You miss or deliberately avoid the issues I raised. I concede that User Facilities are available now. My issues are: * User Facilities were not available via either the old or the new website for five days; * When restored, they showed a changed plan - the provisions of which I utilised; * Y...
by Andrew Caswell
Fri Feb 21, 2014 3:16 pm
Forum: Customer reviews
Topic: The Exetel 9+ year club!
Replies: 26
Views: 15613

Fall From Grace

With the vagaries of the new website, I am unsure if anyone else can read this post, but if it cautions others, it will have served its purpose. I have had an approximately decade long relationship with the Exetel. For most of those ten years this has been "competent" - not without incident, but I h...