Search found 49 matches

by geoffyboy
Wed Mar 11, 2020 11:26 pm
Forum: Invoicing & billing
Topic: Plan speed change issue
Replies: 2
Views: 161

Re: Plan speed change issue

Well....
It took around an hour and half.
Still not really good considering terms of use states immediately.
by geoffyboy
Wed Mar 11, 2020 8:11 pm
Forum: Invoicing & billing
Topic: Plan speed change issue
Replies: 2
Views: 161

Plan speed change issue

Hi. I thought I would let you know that the NBN terms of use in regard to plan speed changes are not right. I went over my 500G data and when I got home I logged in and changed data allowance to unlimited. In you terms of use it states "If you change your monthly data allowance only, your plan chang...
by geoffyboy
Thu Feb 07, 2019 10:39 am
Forum: NBN and other Fibre Services
Topic: HFC
Replies: 1
Views: 474

HFC

Second time in 5 days that NBN has been down. Last time it took 2 days to come back up. I wasn't the only one in the area that had troubles. I wonder if whatever they did 3 days. Ago hasn't held.. I'm in Narre Warren. Anyone else?. My brother is a couple of blocks away on fttc and is still up. I kno...
by geoffyboy
Tue Jul 17, 2018 12:38 am
Forum: VOIP
Topic: 2 VoIP numbers
Replies: 4
Views: 1152

Re: 2 VoIP numbers

That's great. I will let him know. Would it be best for them to call as it's will be easier to explain I think. Im thinking his modem/router will be set up like normal and the one in the granny flat will just act like a switch/ access point with VoIP credentials for the second phone service . Hopefu...
by geoffyboy
Fri Jul 13, 2018 8:18 pm
Forum: VOIP
Topic: 2 VoIP numbers
Replies: 4
Views: 1152

2 VoIP numbers

Hi I had a look around in here but couldn't find anything. I've got my brother to look at signing up NBN with you guys. They want to get another router and VoIP number for his mother in law's granny flat that is on their property. Is this doable?. He will set up one up at his place and then use ethe...
by geoffyboy
Thu Mar 15, 2018 4:29 pm
Forum: NBN and other Fibre Services
Topic: Speed increase not applied?
Replies: 5
Views: 1167

Re: Speed increase not applied?

Thanks for the reply.

I honestly have never seen that info before.

I have always had it all happen on the 14th.

Can you point me in the right place to see that on the site or anywhere?

Cheers.
Geoff
by geoffyboy
Wed Mar 14, 2018 6:40 pm
Forum: NBN and other Fibre Services
Topic: Speed increase not applied?
Replies: 5
Views: 1167

Speed increase not applied?

Hello. I applied for a speed increase a few weeks ago. In my dashboard it shows that the speed is now 50/20 but when I speed test I am getting the same speeds as before on 25/5 (22.8/4.6) I have powercycled both nbn HFC modem and supplied ZTE modem. That has done nothing. Does the change happen on t...
by geoffyboy
Sun Sep 24, 2017 9:42 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 2272

Re: Hfc down

Thanks
I hope I don't need to be home for it.

What a pain if I do.

Both of us working full time will make that impossible.
by geoffyboy
Sun Sep 24, 2017 7:08 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 2272

Re: Hfc down

Cheers.
Done
by geoffyboy
Sun Sep 24, 2017 5:23 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 2272

Re: Hfc down

I spoke too soon.

Its down again.

Dam it.

I guess there is something seriously wrong
by geoffyboy
Sun Sep 24, 2017 5:08 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 2272

Re: Hfc down

Well looks like my question is answered.

Came back this afternoon.

4 Solid greens :)

Don't know what was done but its up and running.
:)
by geoffyboy
Sat Sep 23, 2017 11:20 pm
Forum: NBN and other Fibre Services
Topic: Hfc down
Replies: 7
Views: 2272

Hfc down

Hi. My hfc connection went down this morning and now all I get is flashing up light. No solid 4 lights. I power cycled the nbn modem but still the same. I rang this afternoon and I was told it looks to be a supplier issue. I was told I would get a text when it was sorted. I didn't get any reference ...
by geoffyboy
Thu May 11, 2017 6:30 pm
Forum: NBN and other Fibre Services
Topic: A happy customer
Replies: 6
Views: 2478

A happy customer

You dont see many posts on here that are "good" ones. I have been with exetel for over 12 years and today I had NBN HFC hooked up. After reading so much negativity around the web about it I was a little worried to say the least. But I'm happy to report it went really well. Installer rang earlier tha...
by geoffyboy
Tue Apr 25, 2017 1:54 pm
Forum: ADSL connections
Topic: Xbox Battlefield 1 droppouts
Replies: 4
Views: 2031

Re: Xbox Battlefield 1 droppouts

Thanks.
I might just wait a little bit.
I just ordered nbn with you guys, so will deal with that when it is connected.
I hopefully will not have the same issue on that.

Cheers.
Geoff
by geoffyboy
Wed Apr 19, 2017 8:59 pm
Forum: Improvement & suggestions
Topic: NBN email
Replies: 4
Views: 1905

Re: NBN email

Thanks for that.
Geoff