Search found 71 matches

by sachindaL
Sun May 26, 2019 7:06 pm
Forum: Archived threads
Topic: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD
Replies: 7
Views: 415

Re: Corporate Services Unplanned outage - Fibre/Copper - Multiple suburbs, QLD

Update:

Supplier engineers are still working working on the reported service outage.

Exetel apologizes for the inconvenience caused.
by sachindaL
Tue Mar 26, 2019 7:16 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 855

Re: Unplanned Corporate Data Network Outage - NSW

Event Notification

Update


The permanent fix has been applied and the outage has been resolved.

Exetel apologizes for any inconvenience this may have caused.
by sachindaL
Sun Mar 24, 2019 7:26 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 855

Re: Unplanned Corporate Data Network Outage - NSW

Update

The reported outage has been resolved and the permanent fixe will be applied on the 25th of March 2019 between 00.00 and 03.00.

The service will experience a disruption between the given time frame.

Exetel apologizes for any inconvenience this may have caused.
by sachindaL
Fri Mar 22, 2019 2:38 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Network Outage - NSW
Replies: 6
Views: 855

Re: Unplanned Corporate Data Network Outage - NSW

Event Notification

Update


The issue is still under investigation with our supplier technician.

Exetel apologizes for any inconvenience this may have caused.
by sachindaL
Mon Mar 18, 2019 4:44 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs
Replies: 4
Views: 1667

Re: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs

Update:

Our supplier confirmed the outage has been successfully restored.

Kindly power cycle your modem/router and retest the service.

Exetel do apologize for any inconvenience caused during this time.
by sachindaL
Mon Mar 18, 2019 12:34 am
Forum: Archived threads
Topic: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs
Replies: 4
Views: 1667

Re: Unplanned Fibre Network Outage - Berkeley Vale, Albury, Mosman, Richmond, Wollongong - NSW and Surrounding Suburbs

Update:

Outage is still ongoing.

Root cause : Still being investigated

The Wholesale Supplier is unable to to provide an Estimated Time of Resolution at this stage.

Exetel do apologize for any inconvenience this may have caused.
by sachindaL
Fri Feb 08, 2019 1:48 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
Replies: 5
Views: 863

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Update:

Supplier technicians are still working onsite.

No ETR provided yet.
by sachindaL
Thu Feb 07, 2019 11:27 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
Replies: 5
Views: 863

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Update:

Supplier technicians are currently working onsite.

No ETR provided yet.
by sachindaL
Thu Feb 07, 2019 10:15 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)
Replies: 5
Views: 863

Re: Unplanned Corporate Data Outage - VIC - Telstra (Fibre & Copper)

Update:

Outage is still ongoing.

The Wholesale Supplier is unable to to provide an ETR at this stage.

Exetel do apologize for any inconvenience this may have caused.
by sachindaL
Fri May 12, 2017 11:07 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - New South Wales
Replies: 1
Views: 423

Re: Unplanned Corporate Data Outage - New South Wales

Update

The issue is resolved.

Root cause: Faulty hardware

Exetel apologies for any inconvenience caused.
by sachindaL
Fri May 12, 2017 9:47 am
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - New South Wales
Replies: 1
Views: 423

Unplanned Corporate Data Outage - New South Wales

Unplanned Corporate Data Outage - Multiple Suburbs - New South Wales Event Notification Locations Affected : Multiple Suburbs, NSW Event Start Time : 12 May 2017 - 00:18:14 AEDT Products Impacted : Some Corporate Data services in New South Wales Root cause : Exetel Engineers are currently investiga...
by sachindaL
Mon Feb 13, 2017 12:09 pm
Forum: Archived threads
Topic: Planned Network Maintenance - South Australia
Replies: 0
Views: 765

Planned Network Maintenance - South Australia

Event Notification Start Date & Time : 21-02-2017 03.30AM Finish Date & Time : 21-02-2017 06.30AM Work Description : Our Network Engineers will be performing a network maintenance during this outage window. Impact : Intermittent Outages during the outage window. Customers will experience multiple 1...
by sachindaL
Tue Dec 13, 2016 5:48 pm
Forum: Archived threads
Topic: Unplanned Corporate Data Outage - Telstra - VIC
Replies: 3
Views: 550

Unplanned Corporate Data Outage - Telstra - VIC

Unplanned Corporate Data Outage - Telstra - VIC Event Notification Locations Affected : Multiple Suburbs, Victoria Event Start Time : 13-12-2016 04:31PM AEDT Products Impacted : Some Telstra services in Victoria Root cause still being investigated. Exetel apologizes for any inconvenience this may h...
by sachindaL
Sun Sep 04, 2016 8:52 pm
Forum: VOIP
Topic: Can't call, and won't answer
Replies: 7
Views: 2235

Re: Can't call, and won't answer

Hi there,

I have tested your service using a soft phone and it seems to be working fine.
You may check the service using the same soft phone.
http://www.counterpath.com/x-lite/

Cheers :)
by sachindaL
Mon Aug 22, 2016 9:30 pm
Forum: ADSL connections
Topic: Appalingly bad speeds over the past week
Replies: 34
Views: 10950

Re: Appalingly bad speeds over the past week

I doubt it's anything I'm doing my end, but this is certainly a regular inconvenient occurrence; it happened again tonight. To help others find the IP Change" option, go to Member's Facilities, then "Services and Usage" then the "IP Change" tab near the right. I have re-opened the ref #10272258 & r...